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July 2025 by Emm O
worst customer service
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April 2025 by Dakota Dowding
Han helped me out; a great resource for financial literacy and opportunity in New Albany.
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October 2024 by Goni US
Very nice and helpful all staf
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August 2024 by Padmini Ekbote
Great financial service
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April 2024 by Aaron Brown
The crew at this location is great. Very kind and super helpful.
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October 2023 by Isaac Jones
Decent customer service but there is a single ATM that half of the time is out of service
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May 2023 by praveenkumar kalaimohan
Today I had wonderful experience in this branch. I have been debited 5$ every month in my Saving accounts as maintenance. I came to know this only after while. But the Manager in the branch was so welcoming to listen to problem and kindly explained what happened and resolved my issue and also made sure everything was OK after I was away from the branch. I highly appreciate the effort and customer satisfaction provided in this Chase branch kudos ? to the Manager and bank officers who work here.. all of them were had good smiling face and welcoming attitude towards all their customers. Highly appreciated
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December 2022 by Nick beier
Zach Walker is the man! Super helpful setting me up with a new checking and savings account. Gave me tons of insight about my current credit situation and how to start increasing my score without overwhelming me. This was great guidance as a 22 year old where I’m just starting my professional career and taking on bigger financial responsibilities. Haven’t even been a client for a full day and already love the service at this bank!
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December 2021 by JD
Re-opened my bank account with these guys today and had the pleasure to work with Zachariah! Also, Alisha, the branch manager was super friendly. Good people that will bend over backwards to make you feel welcomed here and taken care of. I feel like I'm in goods hands. Thanks again guys!
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September 2021 by Joy
Re-opened my bank account with these guys today and had the pleasure to work with Zachariah! Also, Alisha, the branch manager was super friendly. Good people that will bend over backwards to make you feel welcomed here and taken care of. I feel like I'm in goods hands. Thanks again guys!
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June 2021 by Tressa C.
Made an appointment online to meet with a personal banker. The staff was extremely friendly offered us a bottle water while we waited. We arrived a little early. Colton was fantastic at helping us open an account.
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June 2021 by Mishelle W.
I have CALLED this location during business hours for THREE days straight with NO answer. There is not even a way to leave a message to call me back. This is NOT going to fly. Switching to Huntington asap.
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January 2021 by Logan Buehrer
Pretty good service for the most part. The tellers are really nice at the drive-up and the bankers are polite. Generally very helpful.Chase bank customer service overall is always great, and the coverage all over is awesome.The mortgage lender Charlie however was not a good experience. Kind of pushed me off like he didn't wanna help me... maybe thinking I wasn't qualified? Not sure, I went down to Huntington and got a better loan there anyways.Additionally they never answer their phones. Otherwise it would be 5 stars.
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December 2020 by Timothy Parsons
To be honest I wouldn't even give one star they have hands down the worst customer service I ever had in my left went to the bank to cash my pay check and they said they can when asked y the women just looked at me said idk like really thats ur problem solving skills so I went right across the street to pnc guess what I don't even bank with them and they cashed my check not one problem thank you pnc the crazy part is its a chase check and I had to go to pnc
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August 2020 by Jules
Not sure about the bankers here. Very dissatisfied customer. I've had a less than positive experience this far unfortunately.
