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April 2024 by Nina
Wonderful services here. Highly recommend.
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January 2024 by Ross Adelmann
The only reason I’m still with them is because I don’t have the time to switch all the auto pays. The services are average. The app is below average. I have auto pays setup. When you review them on the app it gives you a button to edit the details. But it doesn’t work. It gives you an error message. A few auto bills increased in monthly cost. It has taken me several hours and two phone calls and I’m still not finished. Who puts a button to edit on an app that doesn’t work. They tell you the only way to edit is to first cancel the transaction even if the next payment is almost a month away. No instructions to tell you that is what you need to do. So intuitively if I just want to change the amount one would choose edit, right? No. And you can’t change them on the app. I tried changing another one tonight and hitting cancel doesn’t work either. So I have to get on with the computer and try again. Hopefully it will work. Frustrating. When life slows down I will find a better bank. I’m starting a business and my business will bank elsewhere.
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February 2022 by Kim S.
Fifth third takes advantage of their customers when ever possible with overdraft fees. I closed my account with them seven years ago for that reason and just now found out they are after me for another 1000.00 news to me because they didn't take enough of my money already. They are not to be trusted!!!
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April 2021 by Ashley Hart
We had set our mortgage payment on auto pay, and have been double charged multiple times resulting in over draft fees. It’s been a huge pain. We have called many times trying to fix the root of the problem. This caused us to be over the limit on forgiveness of overdraft fees, and we were not refunded for a check that took awhile to process. Looking for a bank that doesn’t charge you so much in overdraft fees. Disappointed because I have been a loyal customer for many years.
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April 2021 by karl e
Great location and great service.
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November 2020 by Meerim Davis
Helpful, knowledgeable, thoughtful. Always a pleasure to deal with any employee of this particular branch
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January 2020 by Wednesday Rine
Worst bank I have ever dealt with. Do not open an account with them. You will gave nothing but troubles. I'm taking my business to another bank for sure! ?
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September 2018 by Shana Graves
I have cashed my check here from my employer several times. My maiden name is on my ID . My married name is on my check . Every time I bring my marriage license, they cash it. Wouldn't cash it for me today. Terrible customer service rude manager. Use any other branch.
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August 2016 by Brian Mikula
Tried cashing my payroll check lady ran it threw. system crashed had to get new check because it said it was already cashed didn't try to help me said there was nothing they could do.. Went to other banks they couldn't cash it cause the check was cashed at 5th third but I never got n e money so I will not ever go there again
