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March 2025 by Mark Davis
They do an outstanding job of providing fresh baked goods.
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May 2024 by Vickie B.
Decent store, especially if you have flexibility to shop the store circular. I certainly, by far, prefer "The Eagle" to Meijers, but then I'm a Pittsburgh girl. I miss the $5 Friday donuts, but I've made the sacrifice to head over to Krogers $5 Friday donuts or, better yet, Costco's almond Danish. This Giant Eagle store is clean and well stocked with friendly employees. It is on the way for us and is much larger than our very small, former Big Bear store, closest to us. My biggest complaint is not something under the store's control. My GPS directs me TO the store, but leaving is impossible. I want Reynoldsburg New Albany Road. The GPS wants to put me on 161. That's out of the way. So I shut down the GPS and tried to retrace by steps and was frustrated when at a choice point, all the signs had some form of "New Albany E,N,W,S" in them. I was so confused, I thought I was in Pittsburgh! Bring your own bags. It's a good habit to get into. And it is slightly pricey, but your stuff lasts longer, so I think it's a wash. Cheap stores aren't so cheap when you have to throw things out because they have spoiled or have no taste.
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March 2024 by Sarah T.
Usually this is a safe spot to grab a money order that is mobile deposit friendly. Unfortunately, the last time I went in for one, nobody cared to inform me their deposit system has now changed. I've had to run around to cash a check since they won't give me a refund after telling me they could because of western unions policy. I have USAA and can't simply deposit it. Nobody ever knows how to run the system. They didn't care to try and gave attitude when I asked in the first place. Don't get money orders here. You'll waste your time and spend more money to fix an issue because of laziness. Customer service is shot.
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January 2024 by Laura F.
I love this store. It is clean and well stocked. Customer service is efficient and friendly. It is well managed, with manager often interacting with customers. Its reward program works for me. I dont get gas here, I choose to use my perks mainly for food--As gas is cheaper at BJs wholesale club. You have to check meat tho. Sometimes the expiration is that day. Yikes. Deducting one star for that and gas program.
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December 2023 by Jake D.
The bags you now have to pay for suck. The handle ripped right off and my overpriced eggs mostly all broke with no customer service to reach out to for a refund. These paper bags are the new paper straws. Terrible
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October 2023 by Michael Powers
If you're not going to have cashiers available at certain hours that's fine but maybe don't have people in Giant Eagle shirts standing around doing nothing. Pretty frustrating having to scan and bag 40 individual items with an employee standing behind you texting.
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July 2023 by Bev B.
This Giant eagle is a very clean store...I appreciate being able to purchase walleye fish as I had not had walleye in quite a few years and it was on sale at the time and I purchased quite a few fish. Giant eagle will not be my primary store to frequent as the prices are extremely high. Plus you just have to remember to bring your own bags as they charge for bags which I don't have a problem with, it's just that sometimes you just forget to bring your own bags.
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May 2023 by Copper Conroy
I requested a cake with a certain kind of icing not on the list. I was told they'd let me know if they weren't able to make it. They waited until the day I was to pick it up to tell me they didn't make that flavor. I had no time to try elsewhere. The next day I went in, and they had a slice of frosted cake, in the very flavor they said they didn't make.
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January 2023 by Robert O.
I recently switched pharmacies from Kroger Stoneridge to Giant Eagle, New Albany and it's the difference of night and day. the staff at GiantEagle are courteous, friendly and extremely helpful.
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December 2022 by Billie P.
I use. to love this store. Now they never have full service register open and they now make pay for bags . They bags are cheap and the handle break before you get the food home.
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December 2022 by Barbara Rose Doran Meyer
I get my grandchildren off to school three times a week in Westerville. I live in New Albany and USED TO stop in and pick up 6 donuts for them at 7 AM. In the last year they have gone up slowly but surely…every 6 th visit or so…yet another increase. Today 6 donuts are now $7.14 and also today at the self serve cash they have stopped including the 1/2 dozen donuts button on the screen. Instead you have to hit the #1 six times. Had to ask for help as this was not explained..the clerk herself said it was « idiotic. » Donuts at Meijer’s are 89 cents…guess I’m switching over.
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November 2022 by Heather D.
Used to be much better, when they had prepared foods. COVID killed customer service. The prices are way more than Kroger's for the same exact items. Sometimes the items are of a higher quality, but not really worth twice as much. It is a very convenient location, right off the highway. Easy in, easy out. Now the best thing about any Giant Eagle is the Saturday morning liquor sales. Also, there loyalty card is a thousand times better than the other guys.
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August 2022 by Cara Capretta
Terrible customer service. More self checkout stations have been added and NO ONE helps customers with the tech glitches. It’s as if we are invisible.
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August 2022 by Tom H.
Bakery only review. Still not a fan of thawed donuts, but the cake items are excellent. My family is a big fan of ordering these delicious cakes. My wife regularly chooses the White Elegance cake. It's a crowd pleaser. Don't need a whole cake, order your favorite cake recipe as a a cupcake. Just one or more is fine. This last time we paid extra to have the cake sliced and individually packaged so that everyone could take a slice of birthday cake home with them. They are very accommodating. I know it's hard to judge a review when taste is what matters. All I can say is buy a slice or a cupcake to try it out.
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July 2022 by Tyann A.
I love this Giant Eagle Market Place. The staff is great. They have great prices and items that aren't in traditional Giant Eagles. One of my fave things from here are the baked goods (cookies and cream cupcakes). They also have my favorite lemonade Me and the Bees.
