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February 2024 by Jack
Be warned - the ATM at this branch ate my deposit twice in the last month. Without going into unnecessary detail, the process of getting my money back the first time was an absolute nightmare. I suppose I shouldn't have trusted they would fix their ATM after this...Tonight I called to report a problem again and the customer service agent hung up on me, undoubtedly because I had been on hold a few minutes past their 8:00PM close time.The bankers at this specific location are hit or miss. The individual that assisted me with the ATM issue was very kind and helpful. However, months ago when I opened a business account here - the relationship banker was incredibly unenthusiastic about assisting me from the moment I walked in the door. Getting an email or phone call back after the fact was nearly impossible and the GM didn't return my calls either.Unfortunately I should have heeded this warning from the start. It seems Huntington Bank is no longer the friendly local bank they were years ago.
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October 2023 by Andrew Mccarthy
Save your time and go to Chase. They will block your payments. It’s my money, why can’t I pay my mortgage? 0/5 if I could.
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June 2023 by Candace Gardner
Gotta give a shout out to Stacey. New Albany branch.Amazing. She was so helpful with everything even took the time to call me back. She stood by her word. Girl deserves a raise! Very sweet. Even though I was frustrated she really made things better. Customer service A++ at this branch.
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February 2022 by Stephanie W.
Got a car through huntington.... I HAVE NEVER HAD SO MANY ISSUES IN MY LIFE!! I paid well over my loan amount every month, I signed up for auto withdraw several times with it failing, their system would send my payment back to me... they SERIOUSLY screwed up my credit score with THEIR mistakes. I had an extra 700 sitting and they sais my payment was late....... even though they had 700$ extra from me paying over my loan ammount every month. Um, no dudes.. you have your payment this month, set up my damn auto withdraw, and fix the mess. So they would.. and it would just happen again and again. Now I have 5 late paymenta on my report cause they are morons. Smh. Never ever again.
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February 2021 by Robert B.
Always friendly staff great to work with and are very reasonable when there is an issue inside the banks are now back open and they are following all CDC recommendations when it comes to COVID-19 everyone's wearing a mask social distancing and hand sanitizer is located all over the place
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January 2021 by Logan Buehrer
I stopped banking with Huntington when I was living in Florida because they didn't have ATM's or branches... However I moved back to Ohio and Joe set me up on a home loan and he was GREAT. Couldn't have had a better experience with getting a home loan.I don't even bank here, and this place is 5 star. I closed my bank and they were very helpful and understanding. I just wish they had more of a world coverage as I travel often. I definitely will be banking them in the future as they expand.
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January 2020 by Jared Schroeder
Friendly service, help me with what I need. Nothing else to ask of a bank.
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February 2017 by Joseph Bindas
Outstanding customer service.
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April 2016 by Zac D
Every time I've been, I've had fast and friendly service.
