-
January 2024 by V P.
Always a bad experience here. The staff (tall guy) doesn't have any clue of what he supposed to do. Served uncooked food all the time.. waste of time and money.. so many competition around here and not surprised why this place is always empty
-
January 2024 by Denise Hiser
Terrible service. Tried to order ic capp machine was not ready. Came back 15 min later and the manager Loopa could not get coupon to scan then charged me FULL price. Finally got the refund as drink sat melting.then said if I want the drink go order it online to use coupon or pay full price. That was the manager!!!! Terrible service and continued to argue that I need to use the app that kept freezing upKid-friendliness: Was not either TERRIBLE AND RUDE.
-
December 2023 by Kailey Roberts
The employees working the drive-thru absolutely rocked it this morning.Edit to elaborate further: I was in and out of the drive thru in less than 3 minutes- this is no exaggeration. The staff were nice and my order was perfect. Will be
-
December 2023 by Gavin Gump
Gave me just an egg sandwich without sausage when I ordered a sandwich with NO egg and the coffee sucked had zero flavor to
-
September 2023 by Jamie Hager
The employees will ignore you, they seem very mad and this locations donuts did not taste good and my honey dipped barely had any dip on it.
-
August 2023 by Dhruv D.
Loved this it - Best aphrodisiac in town - The staff really make me happy if you know what I mean
-
July 2023 by Joshua Glorioso
Ordered 4 breakfast sandwiches. 1 came with bacon, but was supposed to have sausage. 2 others had overcooked omelets bites instead of egg, which was smashed down and didn't cover half of the croissant. My wife forced hers down. My youngest boy refused to eat his, so he had no egg for his sandwich. At least my dogs got a small snack out of it.
-
June 2023 by Caroline P.
I went to Tim Hortons ordered a decaf coffee and was told they were out of decaf and didn't know when they would get it again. When pressed the clerk said she had magically located some decaf but would not make me any. I went down the road to Dunkin donuts where they made me decaf coffee with grace. I will be meeting my friends at Dunkin from now on. The New Albany Tim Hortons is badly run and a singularly inhospitable place AVOID IT!!!
-
June 2023 by Martha Cooper
The customer service of Tim Hortons is poor. The staff are not well trained. Food is average and the lighting was harsh and unflattering.
-
May 2023 by Abbey D
Just went thru this drive thru. The employee was rude when taking my order. When I paid she wouldn’t reach out of the window to hand me the card which caused it to fall to the ground. I ordered iced tea and lemonade and she gave me two lemonades. When I asked for her to give me the tea, she “did” but as I drove away I realized she just out a little tea in my existing lemonade and let me go on my way. Employees are simply rude and lazy. Won’t come here again.
-
April 2023 by Marsha H.
There is nothing as sad as a well known company with crappy mngmt. I'm putting pictures on this review too. There is trash everywhere. I could have walked all over the property taking pictures but what I'm showing is enough to show my point. I called the mngr and got nowhere. No trash cans. The mngr said their busy and it's hard to get help. I'm wondering why not send an employee out to clean it up. Better yet why not set a couple trash cans out in the parking lot. Teach these people a lesson. Don't go here. Let mngmt know how you feel about the filth. I will never go here again. I'm posting on Google too. IT WONT LO@D PICS.
-
March 2023 by Erin Z.
So RUDE. They couldn't get my card to work so the girl says "you have no money or what" and took my 2 items back and proceeded to be so rude. I came here EVERY day and now I won't be coming back.
-
January 2023 by Nate S
Poor customer service, they’ve shorted me food multiple times. Then act confused when I go to get it corrected. New employees and new management needed asap.
-
October 2022 by Sadia Halane
I recently moved from NC we don’t have Tim Hortons there. I went so many tim hortons here in Columbus and so far the best place is this one at New Albany. I love the people work here they’re so kind and they work fast with no mistakes to your order. Thank you guys.
-
July 2022 by Darrelk
My wife had only one request when she found out I was heading out for donuts. "I'd like a jelly filled donut, I don't care what flavor." Seems simple enough right? Nope, not a single jelly filled anything. I ended up getting her a crappy looking blueberry muffin. What a waste of a location....
