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March 2024 by Tiana Nelson
Came here for walk in hours and there was only myself and 1 other person in line for passports. When I got to the counter, I was told that to redo the application in black ink instead of blue then come back to the counter. When I got back in line, there was a large family who were getting their passports and it took quite sometime for the staff member to finish their passport applications. By the time I got back to the counter, I was told that passport hours were over and that I should’ve come earlier! I explained that I had been there for over an hour and they still turned me away. They told me I should’ve spoken to someone and I told them the worker told me to come back to her. Then they said she was in the back and they had other people to get to. They offered no other solution but to return a different day. I was there for an hour and a half just to be turned away. Terrible treatment.
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March 2024 by Nancy
I come here multiple times a week and usually have good service although I use the self service kiosk mostly and only go to the main counter when it’s already in use, however, I witnessed a completely unnecessary and unprofessional encounter with a worker and another customer.I went in today and stood in line behind a guy and when the lady at the counter called him up, he said he had a bulk mail drop off (where they give you a giant bin and you offload your parcels yourself) and was asking where to pull around for it to be unloaded. The worker looked at him and said “I have other customers to help, I can’t help you carry in all of your packages.” Mind you, I was the only other person in line besides a lady that had already been helped and was just filling out a label. Nonetheless, that’s not what he was asking at all. When he tried to explain to her, she interrupted him and told him to just bring them inside and set them on the counter. When he said it was over 100 packages and he couldn’t carry them all in, she actually laughed at him and said again “we don’t have time to carry them in for you.” He wasn’t asking for special treatment or anything, he was literally utilizing a service that the post office offers (typically for small businesses) and she just didn’t know what he was talking about and instead of trying to learn, she was incredibly rude to him. Unsurprisingly, I notice other bad reviews that mention someone describing her. The way she spoke to him, another human being, was awful, never mind the fact she was at her workplace speaking to a customer that way. The “manager” ended up coming out and didn’t seem anymore qualified to handle the request either so I’m not surprised she didn’t know. It was a bizarre exchange. So beware if you are a small business with lots of packages going out or just a customer expecting an employee to know what services their workplace offers
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January 2024 by Judy Wright
I moved from Dublin/Worthington to New Albany the middle of November 2023. It is the middle of January 2024. I have made a half dozen trips to the post office trying to get my change of address through. The first around the first week of November and the latest the first week of January. On my last visit, I was told that I had to bring the USPS verification forms to the post office with my ID. I explained that I had been trying for two months to get my mail forwarded and asked to speak to the postmaster. They said she wasn't in. On January 23rd, when I finally received the notices from my first application in November, I happily went to the post office with the forms and my ID. I patiently waited in line. When I was called to the window I explained that I needed to verify my change of address so it would go into effect. The woman at the counter looked at me and said, "Have you read them? No verification is needed. You need to read them." I stepped aside and took time to read the notices in their entirety. There was a notice at the top, "verification required". So, I went back up to the counter. The woman at the counter was very annoyed. I told her I had read them and showed her where it was marked "verification required". She looked at it for a minute, then said, "Oh, that just means if you disagree it must be verified. Everything is fine." I don't believe her. I am sure I will have to make another trip and they will say, "Why didn't you have these verified." What ever happened to good customer service? I am certainly not impressed with the privatization of the USPS. It should be put back under federal control. Maybe then out tax dollars would provide some benefit rather than paying more and more to the USPS with worse and worse customer service.
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January 2024 by Jerri Ruggiero
I love this post office! They are friendly, efficient and work diligently to help you and to insure your items are sent on their way in a expedient manner. ?
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December 2023 by Jen Wen
USPS’s service is awful and because they’re a government entity they’re shielded from any possible litigation. If UPS or FedEx tried to pull the antics that USPS pulls they’d be surrounded in a class action law suits and so absolutely bankrupt that it would make Enron jealous. They’re bad because they can be, with absolutely no repercussions.Worst of all, there’s no way to fix this. USPS is responsible for investigating themselves, so they obviously wont admit their own faults when doing a personal investigation into their own malpractices.What a garbage organization.
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December 2023 by Lindsey Jewell
Great customer service. Lost a package and submitted a form on the USPS website. The location found it after a couple of days and updated me through the entire process contacting me daily, which I wasn’t expecting!
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December 2023 by Mercedes Barrientos
Walked in at 10:02a.m. and there was a family having pictures taking for a passport.The lady with dyed red hair and country accent proceeds to ask what we need in a derogatory and rude tone of voice. I answered, "we are here for 1 passport process," and she said, "I've already taken 3 and can't take anymore."She lacks customer service skills and, so far, one of the rudest and can tell no education person I've ever dealt with at a USPS location.She may work at the New Albany location, where we also reside at but with her rude attitude, she should be working as a custodian in a federal prison and not dealing with customers who need an honest process done.
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November 2023 by Jason McGee
The only thing Certified at this location is their incompetence and lack of accountability.For the 2nd time we received an “Out for Delivery” @10:47am notification followed by a “Held at Post Office at Customer’s Request” @ 1:28pm notification, except I hadn’t made any requests. Upon arriving at the 43054 office to retrieve the package, I’m met with blank stares even after showing them the notifications and providing tracking number. The front desk staff looked around for 5 minutes and said they couldn’t find it and our carrier was gone for the day so we would have to check back tomorrow. Does he take leftover mail home with him??? They could not have cared less.The first time this happened they swore to me that my wife picked it up earlier that day (lie). I asked for someone to review the footage from the security cameras and prove it. They informed me that the cameras don’t record and are only for show. 6 months later that package arrived torn to shreds and worthless.Both packages contained custom made items for our special needs daughter. Get your life together New Albany, Ohio Post Office.
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October 2023 by Logan Buehrer
They stopped delivering my mail because a pot hole in my driveway, I fixed it, they complained again, I fixed it again. It's way better now than it was before. However, now it's been 3 weeks since we had our mail delivered and I went in to get it and was told she was instructed to deliver the mail. I happened to be driving home and saw her in front, she passed my driveway so I pulled in the neighbors, got out and asked if she could hand me the mail and she said she didn't have the mail. However, the office told me she did and they didn't have any for me. She then filed an "incident report" because I asked for my mail. She drove off with a smile on her face. I just want my mail, this is becoming petty. I was told I needed to file a formal complaint, so I have done so with consumer affairs. Not only can we not get the mail delivered, but when we go in to get the mail they are giving it to her to deliver so we can't even get our mail at this point in time.
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October 2023 by L Valoj
Very kind lady that was working yesterday afternoon, 9/27, helped me with stamps purchase. I wish I knew her name to recognize her friendly service. She’s been there forever. So sweet. Thank you for your help!
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September 2023 by Terry Baker
Wrong mail delivered to my address often. Call post office and they tell me they will talk to carrier. This has happened at least 5 times. Tried to talk to postmaster twice but always busy.
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September 2023 by Terry B.
Wrong mail delivered often. Mail carrier cannot read addresses. I have complained many times but does not do any good.
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August 2023 by Miann T
Omg this people who work there are soo full of themselves and they don’t even give a chance to listen ! Very very poor serviceThey should be FIRED!!!! They are soo PROUD!!!
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August 2023 by J Ragman
Letter mailed July 25th certified mail. Clerk applied the proper postage and said letter would be on its way. Letter went to Columbus facility than back to New Albany TWICE!!!!Letter was sent back from New Albany to Columbus. TWICE!!!Letter arrived at destination Mn only to be sent back to New Albany again. Never delivered as mailed after 17 days. Four visits to post office with no reason as to why letter keeps getting returned. Address was clear and easily readable with return address.Third return to New Albany on Aug 10th 17 days later, I cancelled delivery and decided to use UPS.Reason for non delivery was post office clerk put postage stamp in wrong location!!I explained the letter contained medical/financial records needed for a cancer patient in Mn. Nobody was willing to find the cause or solution, they couldn’t have cared less. Once a package is mailed they think their job in over.I have lived in New Albany for 49 years and have seen many changes, but I have never seen such rude, inefficient people that couldn't care less about finding a solution to a problem that they created. The postmaster never did come out to the counter to help in anyway. I was told I could go to downtown to Columbus library and get on a computer and intercept the delivery!!!! Only reason I will ever go to Post Office again at this location is to buy stamps. If they ever need community support, I will do everything in my power to reject it. Get rid of the postmaster at that location and get somebody in there that is willing to help customers!
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April 2023 by Kiley Frazier
If I could give 0 stars I would. I have never encountered staff so rude in my life. There was a long line and the woman working the counter was complaining the entire time. No way should she be working in customer service. Her behavior was ridiculous and entirely inappropriate.
