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December 2025 by Robert Foley
Jessica has been outstanding in helping to resolve several complicated situations with my iPhone.
Very knowledgeable, professional and Friendly!!
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November 2025 by K C
Whatever you do stay away from this store. DONT SHOP HERE!!! I went in twice. The first time the manager was so rude and decided I was gonna buy a phone and said it couldn’t be reversed when in reality I was just looking. She acted like she couldn’t give me the time of day and felt like she was annoyed just with someone bringing the store. My goal was to lower my monthly spending and now I’m stuck in the same boat. Of coarse we want things but that’s wasn’t the goal here. The goal was to downsize my footprint so I could focus on other things. But, by the end of the transaction I had a phone I was intending on getting but only at a future date and internet that is subpar in comparison to my previous provider. If I were treated in a cohesive friendly welcoming supportive environment which is what you look for while shopping, I wouldn’t have been so annoyed with this whole transaction and that’s exactly what it felt like.DONT SHOP HERE!!! Our time is more important than just a transaction. It’s the experience we get when making the transaction that makes a real long lasting impression. With that being said, and even after being on the phone for hours in that store with the manager tending to her personal needs rather than to mine and stating she has no ability to help me with anything. The only thing she can do is sell me products ?? “Just call customer service there’s nothing I can do” It’s 4:30 I stat dialing Verizon on the phone taking care of business on speaker after she refused to help stating she cannot make calls only I can, she retorts stating “hey I had to get out of here at five o’clock so can you hurry this process up. I can’t be here all night. There are other locations where you can use WiFi because our store doesn’t have WiFi!” Excuse me?! You’re a service provider an you don’t offer the service you’re selling in your store?! That’s bizarre! DONT SHOP HERE!!! Mind you, this location was closing at six not five so she just wanted me out of there at all costs. She was more focused on trying to set up a nail appointment and take care of issues at home rather then addressing my need as a customer. DONT SHOP HERE!!!I will most definitely never be returning to this location. It’s actually a joke and makes Verizon as a whole look terrible. Like I said in the beginning, stay away from this store at all costs if you know what’s best for you. They don’t care about reversing sales that you were not intending to purchase that day either so if they try that, just walk out the door, they don’t have your card info anyway. Had I known that, I would’ve done that to begin with and I wouldn’t be in this situation. Anyways, DONT SHOP HERE!!!!
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November 2025 by Dat Young
Maddie was a dream to work with! I came inside with 1000 problems and she assured me she could help me with them all and to remain calm. She fought for me through every obstacle and we were able to get my problems resolved! I would recommend anybody that comes in this location to work with her and please reassure her how great she is doing because she’s so humble she feels like she’s not doing enough! Thank you so much to Maddie!
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November 2025 by Ryan Sanders
The employees were very kind.
The employees however did not know how to provide me quotes for what potential service options would cost. They also stated they can’t help transfer my line as I need to call Verizon to do this, I thought I was at Verizon? I will be going to a different store in the future to find greater expertise.
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October 2025 by Meghan Massie
I just needed a simple e SIM card. Walked in and never once given eye contact or a greeting, immediately states she can’t help me. Tried every route to get out of being helpful. Just wanted me to buy a new phone. Why would I buy a new phone from the most unhelpful person. No thanks.
Edit: went to a different store and they DO put e SIM cards in iphone 13. She told me that “she was told to not put it in that old of a phone”. Well the other Verizon store knew exactly what I needed right when I walked in, fixed it and I was in and out in less than 10 minutes. So just poor customer service and lazy.
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September 2025 by Abigail
Had the best experience at this store. Gloria and Jessica were absolutely amazing. 10/10 would recommend this place to anyone with Verizon
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September 2025 by Adam Meszaros
Completely mislead about more than 1 thing, I will not return to this location ever again as it caused me to loose my old phone number
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August 2025 by Ashley Renee
Not helpful at all, and they seemed slightly annoyed that I came in with an actual issue. The store manager was rude and inappropriate. I think this location is just an authorized dealer and can only handle basic transactions. I went to another Verizon store nearby, and the experience was night and day!
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August 2025 by T Rome
Jessica was great. Helped me with a pickup and put my screen protector on. Explained everything in great detail.
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August 2025 by Brad Adams
Very friendly and helpful. Made the switch to apple
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July 2025 by Carson Vice
Would highly reccomend this place to anyone needing new service or help with current service! Jessica was extremely helpful and knows what she is doing, will definitely be returning!
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July 2025 by Paige Boyer
Jessica was extremely helpful when I came into the store last week. She answered all of my questions and got me set up with the right device for me!
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July 2025 by Arron Duncan
Jessica was very helpful and very friendly and helped me every step of the way to get what I came there for ..
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July 2025 by Brooklyn Smith
I had a fantastic experience today at this location Jessica the store manager she was very helpful and helped me get me on my own phone plan, get a new phone, watch and iPad, even though I was there for 5 hours she was just so kind and just did everything she could possible to make my experience better and it was. I recommend to anyone that lives near New Albany oh to go see Jessica she will make your. Experience amazing
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July 2025 by Susan Robinson
I went in to get a replacement cord and replacement ear plugs. I got home and both were the wrong parts. When I went to return them, the earplugs were non refundable. Switching to T Mobile.
