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November 2023 by Katie Pecko
If i could give 10 stars- i would. Jesi is the most experienced, helpful & professional employee I've ever met! I am so glad that I decided to try out this Verizon location. There were some issues transferring my calendar from my old phone to my new phone. Jesi took the time to figure it all out for me. I am a VERY happy customer. I couldn't thank him enough!!
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October 2023 by Diego Robledo-Garcia
If I could rate this place less than one star I would. Our experience with them was absolutely horrible. I typically don’t post or share reviews but I feel like I need to share my experience so that other customers don’t have to go through what I did. A few days after preordering our new phones, my wife got a call that her phone was ready to be picked up and activated. She went into the store and was there for nearly three hours while they tried to set up her new phone. I then got a call asking me to immediately go to the store because they weren’t able to upgrade her phone until my came in, which wasn’t scheduled to arrive for another few days. The reason they asked me to come in was so that I could get a different phone so that hers could be upgraded. This meant having to not only leave in the middle of a work day, but wake up my daughter who was napping so that I could get there “immediately.” When I arrived, we were told that they actually couldn’t give us either of the phones. We voiced our discontent with the employees there due to their total ineptitude. My wife was not given any transparency into what was going on during the three hours that they were trying to activate her new phone nor could they explain what we needed to do to be able to walk out of the store with our new phones. Upon expressing this, one of the employees walked stormed into the back and slamming the door, causing the walls to shake and scaring my daughter and my wife. Giving up, we walked out of the store without any idea when or if we’ll get our new phones not any idea what happened to all the money that we paid while there. If both phones for both people need to arrive at the same time so that they can be activated, this is something that should be communicated from the beginning. If a store tells a customer that a product is available for them to pick up, that transaction should take minutes, not hours.
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September 2023 by Diego R.
If I could rate this place less than one star I would. Our experience with them was absolutely horrible. I typically don't post or share reviews but I feel like I need to share my experience so that other customers don't have to go through what I did. A few days after preordering our new phones, my wife got a call that her phone was ready to be picked up and activated. She went into the store and was there for nearly three hours while they tried to set up her new phone. I then got a call asking me to immediately go to the store because they weren't able to upgrade her phone until my came in, which wasn't scheduled to arrive for another few days. The reason they asked me to come in was so that I could get a different phone so that hers could be upgraded. This meant having to not only leave in the middle of a work day, but wake up my daughter who was napping so that I could get there "immediately." When I arrived, we were told that they actually couldn't give us either of the phones. We voiced our discontent with the employees there due to their total ineptitude. My wife was not given any transparency into what was going on during the three hours that they were trying to activate her new phone nor could they explain what we needed to do to be able to walk out of the store with our new phones. Upon expressing this, one of the employees walked stormed into the back and slamming the door, causing the walls to shake and scaring my daughter and my wife. Giving up, we walked out of the store without any idea when or if we'll get our new phones not any idea what happened to all the money that we paid while there. If both phones for both people need to arrive at the same time so that they can be activated, this is something that should be communicated from the beginning. If a store tells a customer that a product is available for them to pick up, that transaction should take minutes, not hours.
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September 2023 by Kaylea Grillo
DO NOT GO HERE! If I could I would give this place ZERO stars i would... we came to this verizon store because it was closest to us, and we wanted to lower our bill, Verizon charges way too much and we were paying over 250 bucks already for just my husband and I... they completely screwed us over and told us not only could they cut our bill in half, but they could also give us a brand new iPhone and Samsung Galaxy for 1000 dollars off each! Great deal right?...NO! we even asked them if we needed to trade in our old phones and they said no. Which was a freaking lie and now we are stuck paying for two 1000+ dollar phones on top of the bill we already had and are now paying double!!! We will probably just cancel our service with Verizon because we have never been treated so badly by anyone before and from looking at the reviews we aren't the only ones! They are definitely con artists!
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April 2023 by Monica Lenaghan
Absolutely trash. Went in mid-February with my husband for an upgrade after paying off our iPhone 12’s. Sabrina at the time said our old bill was “grandfathered” and we were paying way too much. With our new iPhone 14’s for the promotional upgrade was going to be $176 a month, we were paying $220 thinking that was great saving! WRONG! I came in a few days later to pick up my new phone, at the time Anthony told me I didn’t need to trade in my old phone and to hold onto it until the end of month (weird since it was a TRADE IN deal). Apparently, at the time of our trade in, after I brought it my new phone, the face value of my new phone was charged to our account equaling over $600. We were told by Anthony to cancel our auto pay and that billing would take off it. This was wrong. There were $240 of hidden fees that weren’t disclosed and they didn’t tell us we were being charged protection plans we didn’t sign up for. This was after paying over $100 each for activation fees. We’ve been back and forth between going into the store and calling billing and we’ve gotten no where. Sabrina and Anthony say they can’t see the charges and it’s a billing problem, but billing can see the charges just fine? Also the icing on the cake is our Verizon cell service is awful! Half the time no one can hear us on the phone or we have calls that are failed. We will never be back to this store! What a nightmare! We’ve been customers with Verizon our whole lives but man maybe it’s time to switch. Please just go to apple to upgrade your phones! These people have no idea what they are doing. We are paying over $400 a month now when we’re paying half before!! What awful customer service at the billing department and Verizon at New Albany.
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March 2023 by Dat Boi Dylan
I had a great experience, and my rep Anthony was very helpful
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January 2023 by A.J. Kuhn
Anthony was very helpful, patient and gave great service. I would recommend him and this location to anyone and everyone!
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November 2022 by Angelo Tomasone
Utterly horrendous experience. Phones were not set up correctly. Had to go back to get it properly activated. And service has not been the same. Called verizon customer service. They state I wasnt put on the 5G plan given that is what the iphone 14 is most compatible with. And the 5G plan was not more in $, but less. This is typical with authorized users.
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November 2022 by An Tom
Utterly horrendous experience. Phones were not set up correctly. Had to go back to get it properly activated. And service has not been the same. Called verizon customer service. They state I wasnt put on the 5G plan given that is what the iphone 14 is most compatible with. And the 5G plan was not more in $, but less. This is typical with authorized users.
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September 2022 by Patricia Moss
Store Manager Sabrina is professional, knowledgeable, and personable. She assisted me with the purchase and activation of a cell phone and smart watch. While giving me her primary attention, she still managed to welcome and triage walk-in customers so they would receive prompt assistance. I felt comfortable throughout the appointment and was confident in her obvious expertise with the products she sold me. This was the best experience I ever had at a Verizon store, company or third-party. Thank you, Sabrina.
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July 2022 by Julie Dickerson
Amazing guy! Never lost his patience with us, and offered us food, he deserves a raise, can’t say enough about this guy!! Loved Omar!
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July 2022 by Michael Comerford
Omar was Outstanding / just purchased new I phone - the very best experience. He was professional, very knowledgeable and welcoming . A fantastic brand representative for Verizon .
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July 2022 by Lois Marie
I was having issues with my Verizon prepay sim card in a new phone. I came to this Verizon for help. Omar went above and beyond to help me straighten out the problem. He is patient and friendly and so knowledgeable! I can't thank him enough and I highly recommend this Verizon store. Thank you Omar!!
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July 2022 by Daniell Croon
I came to upgrade my phone and Omar was absolutely amazing !!!!! We even had lunch while we waited for phone to transfer !!! Amazing story teller !!!! He did a great job ! Thank you Omar ! See you again for lunch sometime !
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June 2022 by Tyler Lemery
DO NOT ORDER A PHONE THROUGH THIS STORE! EVEN IF ITS ONLINE. Store has hours posted for 7 but is legitimately always closed I’m not even sure if it’s ever opened.. Ordered a phone to be picked up there and had such a headache changing locations because the system thinks it’s open. Now it’s taking 3/t4 days to have my whole order refunded to my card because it’s stuck in limbo and they can’t just switch store locations. Insane.
