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December 2023 by Makaila Hylton
Tech Laura is always kind and courteous. Tonight I picked up some atb for my 4 year old daughter as she has an ear infection, upon opening the medication, there was a bug swimming around in the medication in the bottle. We called the pharmacy to make them aware and the lady on the phone (not Laura) was very rude. Maybe she was just shocked and never ran into this problem, well neither have we and we were not rude towards her. lol they did replace the medication with no problems, I just think we could’ve done without the attitude over the phone. It’s not like it was our fault ?
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July 2023 by Kyle Harris
Well went thru their at cvs to pick my wife prescription and guess like to push vaccines on people. When said my wife is not with me and asked me about pneumonia vaccine not once but 3 times for her .If she was wanting it she would get it .Not very professional at all .
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September 2022 by David Sigler
The lady behind the counter at CBS new Lexington Pharmacy had a attitude because we came in to pick up my sick sons medication.. very rude and complained as she walked out the door.
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March 2020 by Carey Rock
This location is the worst CVS I have ever been to. Have been waiting for almost 2 hours for 3 pretty basic prescriptions that they said would be ready 45 minutes ago. Have sat through their drive thru twice just to be told that they still weren't ready.
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July 2018 by Pamela G.
I am not a fan of this location. Since I am a snowbird, I only use it in the summers. I am wondering if it is under new management, as there is a big improvement since last summer of 2017. I like the way I am acknowledged when I enter the store. I would like to share my experience that I had with ONE employee, who was a star amongst the others. Abby from the pharmacy came out to the floor, took her time and explained the different glucose meters to me. She was honest and made sure that I understood, since I was confused with all the different items. She is an asset to this location.
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February 2018 by Jim Worley W.
Worse pharmacy ever. Very disorganized, they send you a text and tell you script is ready. Drive 1/2 hour and it's not filled. They lost a script, how do you lose a script. Very slow, 20 min wait at window to be told it will be done in 15 min, so I go to the store and come back to be told it's still not ready, told to drive around building and by time I get to window it will be ready, they didn't mention I had to get behind 4 cars waiting. The script was a liquid sealed and in a box, how hard can it be to print a label and put it on a box...
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July 2017 by Erica Stepp
Poor service. Employees have bad attitudes. I been trying to get a script filled for 5 days. No one is willing to pick the phone up and get it straightened out for me.
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June 2017 by Crystal A.
This is the worst CVS ever! Every time I go here it is a screw up and a long wait. Seriously every single time they get something wrong at the pharmacy, never seen such incompetence before. Do yourself a favor and take your prescriptions to another store.
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September 2016 by Amanda Joleen Ramage
Surprisingly with all the customers they even know me by name! The staff is always pleasant and helpful! I'd never go anywhere else!
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August 2016 by Jennifer Miller
Worst pharmacy ever! They need to get their stuff together! One time they lost prescriptions I had dropped off for a control substance. This time they have given me trouble on a prescription wrote by a surgeon bc they couldn't find him on their system, we had just left the hospital after my husband had surgery and we were waiting for over an hour and I had to call post op at the hospital myself to get it straightened out. Incompetence! They acted like they didn't even know the name of the hospital!
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July 2016 by A A.
Nice clean store. Prices are a little inflated. Staff is friendly. Convenient location. Watch for large pot holes in parking lot. If you have a prescription there they bug you relentlessly to come and get it or they just automatically fill it a week or more early and then bug you to come and get it. Then if that wasn't enough they try to get you to go to a 90 day supply. You can still get film developed there that's kind a cool. What I don't understand is they have a large assortment of vitamins and minerals. I would think that would cannibalize their pharmacy sales. The store is relatively up-to-date.I would recommend this store to others who would need a place like this.