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February 2024 by charles speelman
I was here for work for two nights the rooms were very clean the beds were pretty comfortable for my liking doors locked and the staff was very welcome and friendly and plenty of food and fuel near the hotelSafety: I felt sade in the hotel and in tbe roomFood & drinks: Plenty of bars restaurants near the hotel can walk to a few if you wanted to and tons of gas and or diesel stations nesr as well
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January 2024 by Jeremy Bower
Dirty towels and sheets, heater/ac units very inconsistent.
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December 2023 by Heather Holcomb
Do you offer weekly or monthly rates? I need to move in a hurry and a hotel was strongly recommended.
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December 2023 by DEE ZUCCARELLI-MEJAK
We were scheduled to stay at the Holiday Inn express next door, but got bumped over to this sister property due to renovations, or so, they say. They comped us the room So I really have no room to complain, however here is my opinion. The staff was cordial, but not warm and friendly. They barely told us where the elevator was to get to our room. The entire hotel is rundown and desperate need of renovations. It was somewhat clean, but again, hard to tell because it’s pretty worn out. The room size is ok, however the bathroom is really small. Pillows on the bed are not comfortable at all. Overall, I probably wouldn’t stay here again.
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November 2023 by Edmund Russell
Ok place very basic.
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October 2023 by Ronald Rexroad
Had to get our own towels. Continental breakfast was good and hot.
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October 2023 by Melanie Staggs
This is a one star DUE to the UNDERHANDED way we were tricked into booking a room. I called DIRECTLY to the phone # for The Little Dutch Inn. The "only room" left of course....Was supposed to be $177.99, but was inflated to nearly $249 total with taxes and EXTRA Fees. I asked for the advertised AAA or Senior discount. Woman on phone said they had already been applied. Nope.So we couldn't FIND the Little Dutch Inn in New Philadelphia, Oh. Instead the name was Best Western Inn which is where the directions for Little Dutch Inn took us. So we thought Best Western must have bought them out.So I asked for a copy of my bill. Woman at desk said you booked and paid online. No I did not. I called what I thought was a direct phone # to a live clerk at the ACTUAL location. Well, hell no. My call was frickin automatically redirected to an online booking entity. I truly thought I booked AT the hotel. The clerk at the desk could NOT give me a copy of my receipt because THE hotel does NOT even see what we actually PAID.....and THEY do Not receive the amount we paid. So my payment went to this outside entity who obviously kept a huge fee out of my payment before the hotel got any of it. We were totally tricked into a really hugely inflated price. They lied. No AAA Ok Senior discount whatsoever. We'll never stay at another Best Western property. PERIOD.Too bad, since the room was fine, bed comfortable, good hot coffee, etc. But Best Western lost our business due to the bogus redirection of our booking AND of our phone call. Truly shady, sketchy, & wrong, wrong, wrong to do this to people.
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October 2023 by Ray Sauer
The staff was very friendly. Nice continental breakfast with a good
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October 2023 by William Smith
Grace from front desk and the two house keeping people on the 2nd floor..are wonderful!!..room 20* loves ❤️ you all!..wow..the girls are awesome.still here.and no complaints at all!!!Nearby activities: Amish Country!!
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August 2023 by Edward Nicolette
When we arrived we were greeted by Grace. She had been working all day and was very cheerful. She is a great employee. She checked us in and gave us some hints of what to look at and for in the area. We were the for a get a way.The next morning she was there again with the same great smile and cheerful attitude. When we arrived back that evening after a long day of sight seeing she was just leaving and in her car. She made it a point to stop and tell us she would see us the next morning and their was that cheerful ness and smile.The next day she checked us out and ask us to come back again and stay their again.Grace is a very valuable employee for Best Western. We stay in a lot of them and she has been by far the best at providing hospitality.Rooms: Clean and comfortableNearby activities: Sugarcreek, Walnut Creek, Berlin are not far away to enjoyWalkability: There is food and shopping like Hog Heaven and Walmart near that you can walk too.Food & drinks: Their a places to eat close by.
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July 2023 by Jrb Jrb
Rooms aren't updated. Carpet throughout the place is disgusting, you can't smell any cleanness throughout the place.. pool isn't open.. front desk staff are rude.. save your money and stay somewhere else....
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July 2023 by Norma Wilson
Very disappointed in the services of this hotel, our room was not ready at the 3pm check in, was told be ready in 15 minutes, in which took 30 minutes, we were late for our scheduled appointment, only to find out that the reservation was made for a KING size bed and we were given a 2 double bed room, the bath tub had multiple hairs in it, not enough staff to service the rooms. Was convenient to the location of our venue. This will not be a return visit next year for the same venue in 2024. We where told by the head lady at the desk that we couldn’t get a King bed room the next day that we had to live with the rooms she assigned us. This was the poorest run hotel that I have ever stayed in.We traveled with the couple that reserved the room a month ago, we took our dog and needed the room for us to sleep, she was confused and our sleep was interrupted because of this mess up, lack of sleep doesn’t make for an enjoyable trip!Rooms: Was not the reservation that was made in June.
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May 2023 by Tyler Oshnock
The breakfast is excellent and had bacon! Room was clean and quiet. Grace at the front desk provided exeptional customer service! One of the best hotel stays I've had!
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May 2023 by Lindsey Wachtel
I booked a room for a weekend, but never got a confirmation email. The confirmation code they gave when I made the reservation didn’t work on their website, so I ended up calling them 4-5 times in between booking and showing up. The staff were always friendly when I called, but I never had the confidence my room was actually reserved. When I showed up, other people attending the event we were going to told us their room was completely filthy, and still had soiled linen. We asked to cancel our reservation and the front desk worker was not happy, but didn’t even ask why and let us. Hopefully it was just an off weekend for them, but we couldn’t risk it.
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May 2023 by Lissa Chambers
Bedroom part of the room was nice. Good size fridge and fairly clean ac. The bathroom was disgusting. No fan, only a vent. Mold all over the ceiling and huge cracks around the toilet and tub. We did ask if all rooms were like that and were told yes. They did comp part of our stay.
