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June 2023 by Thomas Mcknight
I still think it is weird to have to make appointments for things like opening an account, and while i can see it can save money on employees, i feel it is used as a tool to reduce customer interaction
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November 2022 by Cassie Crites
“Thank you for being so wonderful and gracious during the entire process of my loan. The entire loan process has become So easy and less stressful and I didnt have to step foot into the building for it. Thanks to Nicole for working so hard for me. DPFCU ,The texting option to contact your office has made things amazing!
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November 2022 by Dan Crone
This has been my banking institution since shortly after it was established. I think they are the best around for all financial needs.
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September 2022 by Jessica B.
My accounts here have been hit by fraud more than once. They are not helpful when this happens. I needed a car loan a few years ago, went to them bc they are "my" credit union (yeah right) and they wouldn't talk to me, handed me a form, & said they'd get back to me. I went to the community bank down the street and had the car and loan before being rejected at DPFCU via a letter in the mail, no call. Yesterday, I needed a debit card, which they can make onsite. They refused, saying I needed to wait 10 days on an ordered one bc other members needs come before mine. This place does not value relationships. You are a number and as soon as you need them, they are not there. Do yourself a favor and bank at First Federal, where they are good at what they do, kind, secure, and caring.
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August 2022 by Heidi Hoffman
It is so slow. I'm not understanding why it takes so long but the tellers doesn't say a word like give me a minute or anything not really nice like the retired tellers. The younger ones are not interested in being polite
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May 2022 by Chloe Beans
Personal information is given to a third party
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January 2022 by BOO
Banked here for 20+ years. Great bank.Only complaint... Customers see alot of talking and not processing the canisters... Less chatter among the drive-thru employees would help get the lines moving again.Please
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April 2021 by Mary Ann
Banked here for 20+ years. Great bank.Only complaint... Customers see alot of talking and not processing the canisters... Less chatter among the drive-thru employees would help get the lines moving again.Please
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May 2019 by Sick B.
No, I'm sorry but they are not a customer service kind of place. It's just very bland and blah banking. I know how exciting should banking be? Well I left them because they didn't offer anything, no rewards no perks nothing. I sat there for 12 years and I recently hopped on Bitcoin investing. They will NOT let you purchase cryptocurrency nor will they work along with an online bank you may have. I believe personally, that is MY money they work for me, if I want my money to go somewhere then it very well should. They act like it's theirs telling you what you can buy and can't buy. Nope that's my money I took my business to a real bank.
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February 2018 by christian rogers
Nice staff
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June 2017 by Brad Smith
Stellar
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January 2017 by Vince M Coniglio III
Local money that stays local
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June 2016 by Kendra Hall
Everyone is very nice, and they try to help you as fast as they can.
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April 2016 by Al K
Excellent service with low interest rates on loans and credit card services.
