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December 2023 by HG
We really enjoyed working with Amy. She explained the process well and kept us informed. She made the transition to the new Sugarcreek manager for our closing very smooth.. Keith & Marsha Snyder
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November 2023 by Tammy Gowins
Tracy is fantastic! She was very patient and attentive with my 76 year old Mother who needs things repeated and explained often. Tracy answered every question with a smile and really took her time to listen to my Mom. Her customer service is above and beyond, I highly recommend her and the bank! Very friendly people and everyone smiles!
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November 2023 by Tyler Wallick
Great service as always! They always make things easy, communicate well which makes the process painless. THX!
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July 2023 by marilyn borga
Professional and friendly.
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May 2023 by Elizabeth Stephenson
Twyla McCartney is a delight to work with. She opened up a new trust checking account, and it only took me a few minutes of my time.
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January 2023 by Tina Beney
Their are not enough Stars to Thank First Federal and Twyla McCarthy for all their help , During the hardest time of my life friends and myself tried opening up a Memorial Fund another local Credit Union ( whom I've been associated with for 36 years) we all spent days and hours there trying to do so with no luck because the IRS .gov was down till January 3rd they couldn't get me a EIN # ,I tried opening up just a regular account they wouldn't let me , so we went to First Federal talked with Twyla and within 5 minutes she opened me up an account and in January 3rd when the IRS gov. site was up she got me a EIN# and transferred any donations that came in to the new account so it's not taxed ,simple as that and no run around! So if you need a new bank and one that will work with you not against you , and help in anyway they can ,stop in to First Federal and do your banking there!! Thank You again Twyla!!!
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April 2021 by Kathy Knight
Twyla and Her staff has went above and beyond ... Thank you all so much for your help ....
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February 2021 by Cindy Artino
Cory Parker was so efficient and helpful in a refinance of my boss's home. It was a pleasure working with you Cory!
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October 2017 by Judith Debo
Very friendly and nice.
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January 2017 by Vince M Coniglio III
Local small area bank, great people helping local families.