Lowe’s for all of your home improvement needs. Located in New Philadelphia, OH, Lowe’s offers a wide range of products, including gardening supplies, appliances, paint colors, and patio furniture. Customers appreciate the friendly, courteous, and helpful staff, with many noting that employees are honest and upfront, creating a positive shopping experience. The store features a scratch and dent clearance section with outstanding discounts, making it a popular spot for budget-friendly finds. However, some customers have found the employee assistance to be inconsistent, especially during returns or inquiries, and have noted that checkout is often self-service, which may lead to longer wait times. One customer shared that although they had issues with a product not matching their order and unhelpful staff during the return process, others experienced honest service, such as a manager honoring a lower price on a tool set. Overall, Lowe’s remains a go-to store for home improvement supplies, with friendly staff and good deals, though some customers prefer additional assistance and cashier options.
Dealt with Art and was very helpful and got me product that wasn’t on the shelf very helpful!!
December 2025
Katherine from the cabinet section is unbelievably helpful and kind. She is definitely the one to ask for when you need help in that section. She will even go out of her way to make sure you are taking care of. It is hard to find that kind of customer service and caring anymore. Besides being a good worker she’s a great... read full comment
December 2025
They are usually pretty helpful finding things. They have average prices and sometimes things are on sale.
