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February 2024 by Annette Renicker
This rite aid in New phila is the worst it always takes hours and days some times to get meds filled just plain awful
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February 2024 by Rhonda Baggott
Associates are so personable and helpful. They smile and make you feel welcome.
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December 2023 by Heather
Horrible customer service. My script was called in by my Dr at 8am. At 6pm it still wasn’t ready, so they tell me to wait only to say they don’t even have the medication. Their excuse was short staffing. Seriously…10 hours and couldn’t bother to even tell me they don’t have the medication. Then when I asked why, the pharmacist was extremely rude! Never going back.
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December 2023 by Rod Wallace
Absolutely the worst in town. Always a problem and Rx never filled on time. Always asking me to come back in 30 minutes. Went to discount drug mart and it was hassle free
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November 2023 by Dawn Johnson
My husband and I will be finding a new pharmacy. After waiting an hour at the New Philadelphia store, I was told they were out of the drug my husband needed. Thankfully, it was available at the Rite Aid in Urichsville. The last few times I've been to the New Philadelphia store, they have been late. Prescription was not available when promised.
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September 2023 by Sara Wardell
The pharmacy here is a joke. I would give zero stars if I could to be honest. I've been with Rite Aid for my seizure medication since I was 15 1/2 and now I'm 22. At first Rite aid was awesome with medication. We could call in a week before I would need it that way it gave them time to get it in. Now they're forcing me to wait until I have one or two DAYS left. THEN they take two or three days if not more just to get it in. They've accused me of abusing my medication, which I don't. This medication is life or death for me. Why would I abuse it? Especially after so many years of taking it. Why wait to start abusing it? Honestly I would go anywhere else to get my medication filled because this place isn't worth it. The rest of Rite aid is just fine. I've never had any issues. It's just the pharmacy and them wanting to refuse to fill my medication every single month
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September 2023 by Becky Snow
Rite Aid is amazing! Everyone was kind and helpful. We have quarterly rewards with our insurance and they are easy to use at Rite Aid. Highly recommended. :O)
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August 2023 by Tracy Duplantis
Hard to locate what we were looking for. Employees were not really helpful, just pointed? Over there
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March 2023 by Stephanie Batton
Nice pharmacy close by, just don't be in a hurry! Typical wait is 15+ minutes just picking up already refilled meds.
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February 2023 by Mariah
They almost killed my neice! I would take your business else where. Will be reporting them to the state of Ohio board of pharmacy. They should be shut down. You don't mess up medication that is life or death.
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February 2023 by Karen Estrada
Friendly and professional employees. I switched to Rite Aid because my former pharmacy was very inconsistent, and they would hardly ever answer their phone. I glad.I made the switch.
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September 2022 by Shelly Rennicker
I would give 0 stars if I could..the pharmacy sucks! I called customer care and even they were rude to me!!!
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August 2022 by Shelly Rennicker
They suck ..End of story.. nothing good to say about-this store
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July 2022 by Erika Adkins
Almost always a long wait time. There have been times I've waited in line for 45 minutes and only moved inches & left. Then there are times where the wait times are 5 or so minutes.
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July 2022 by Claretta Skelly
Several times I have had long waiting times just for my prescription to be taken, over half an hour, and sometimes the person behind me in line has had their prescription taken before mine.On a few occasions I was denied my prescriptions.Currently I gave it three stars because of experiences I have had with other Pharmacies