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November 2023 by Fred Telscher
Great customer service.
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August 2023 by Ryan Shull
Bought my used Four Winns from this dealer and had a smooth and professional buying experience. They also have a huge selection of pontoon and Tritons in stock.
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August 2023 by Mary Crider
Found a boat we loved salesman very nice, but finance guy lowballed us so bad on trade in we walked out! He acted like we were interrupting his lunch, very unfriendly service, won’t ever go back again!
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May 2023 by Josh Humphries
I bought a Glastron 2008 DS 215 deck boat. It had low hours, around 350-370. Because of the age, it was sold as is, with no warranty, but they assured me it would be water ready upon pick-up. We tested everything out before leaving and everything checked out running it at idle with a water hose connected to the motor. First trip out, it was stalling and spitting/sputtering. My first thought was well, great, no warranty, sold as is, so it's on me. I went ahead and called them back to see what they would say. They told me to bring it back and they would fix it at there cost and that they honor their word of having it ready for me and my family. You don't find a lot of places like that now, so I was thoroughly impressed with that. It ended up being the fuel pump. It would run at idle, but when trying to give it gas to speed up, it would star e the motor and it would die. I got it back yesterday and took it back out on the water. It ran great. I can't thank these guys enough for being honest and fair to their buyers. Thank you all.
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January 2023 by Jeremy Heard
Just purchased my first pontoon boat. Staff was great. Answered all my questions and kept me on the correct course throughout my purchase. Ask for Conner. Thanks guys!
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January 2023 by Ryan
Conner is the best in the business! Very trustworthy and honest, I will do business here again!
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January 2022 by Dwayne T
Had a great experience at Captain's Cove with our recent purchase of a used boat. The entire staff was helpful and made sure we were comfortable with the boat and the process. One of the best sales experiences we have ever had. Highly recommend them.
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January 2022 by Tony Stevens
Top notch service across the board. Taylor, Chaese, and Chase are honest guys and keep their word. The staff is friendly and helpful. Thank you for everything and making the purchase of our Bentley pontoon an easy process.
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January 2022 by Adam Rosenberger
BUYER BEWARE!! I spoke to Chase Gobel and agreed to buy a used pontoon trailer the following day at 10:00am. I drove 4 hours from my home in Akron to be told they sold the trailer I was coming to purchase to someone else by mistake.
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January 2022 by Jake Follick
Shady business, couldn’t be upfront and honest. Will never and will recommend to anyone not to do business with shady characters
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January 2022 by Tony The Trucker
Very friendly and helpful
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January 2021 by Jackie May
My husband and I had been looking to buy a newer boat for awhile when we stumbled across a used boat at Captains Cove and after reading the excellent reviews online we decided it was worth the trip from Frankfort to Cincinnati to check out the boat. This place is awesome and they take care of their customers. We bought our boat from them and they told us they will besure the boat was serviced and ready for us to pick up and that being a used boat it did not come with a warranty. Well we had the boat for about 2 weeks and went to the lake one time and the shifter cable went out. My husband called and spoke with Kevin and Kevin told my husband they would fix it at no charge to us but it would be about a week because this time a year they are very busy. My husband said he would go ahead and fix it just so we would have it running by the following weekend. Kevin agreed to reimburse my husband for the part. Kevin not only reimbursed him for the part he gave him extra for his time. Now I know why they have excellent reviews because they take care of their customers. My family and I will definitely continue doing business at Captains Cove. Thank you Kevin for taking excellent care of us.
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January 2021 by Ashley Clark
Given that it's the summer of COVID and we've had to cancel several vacations in the last couple of months, we decided to look for a boat. Every boat we found (at least 20) that we liked was either already spoken for, sold or there was a list of people a mile long to look at it, meaning we would never get the chance to purchase.I found Captain's Cove Marina by accident online and we saw a boat they had that met our needs and our budget. We called about it, fully expecting that it would already be spoken for - but... it wasn't! We live 2 hours away from New Richmond and Kevin (who is absolutely AMAZING!!) was willing to do a video chat (first one he'd done to sell a boat and he was a real pro!) and show us around the boat and answer any questions. He was honest about EVERYTHING - even things that may have been a not so good quality about the boat.He was willing to work with us and let us put a hold on the boat until we could get there to see it in person and give it a test drive. When we got there, we were greeted with smiles from everyone and the biggest one from Kevin! He was so personable and helpful through it all - he showed us how to do everything with our boat and even took a picture of us with our new toy!Though we didn't get to go on any of our planned vacations, we now get to make our own vacation at lakes around us and enjoy the summer anyways! Thanks so much to Captains Cove Marina and especially to Kevin!We will be back when we need to upgrade!!
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January 2021 by Kyle Acus
We just had our 2009 24’ Rinker Captiva (5.7Gi Volvo Penta 300HP engine) serviced at Captain’s Cove Marine, having the fuel pump and power steering/ trim unit replaced. Captain’s Cove was able to schedule our service quickly, minimizing our overall downtime during boating season.The owner (Kevin) and his team we’re able to accurately identify our issues and service needs, providing expert Volvo certified mechanic service.We’ve been very happy with the service we received; the customer service and transparency is by far the best we’ve receive in the Cincinnati area. I’d recommend Captain’s Cove Marine to anyone looking to get their boat serviced.
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January 2021 by Todd Burch
I bought a 94 rinker from kevin 8-9 years ago. We first met at the cincinnati boat show. From the time we walked into their dealership kevin and his entire staff treated us life family. Kevin has stayed in touch over the years and every year we catch up at the boat show. I can honesty say when time comes to upgrade kevin at captain's cove will be our first call.
