-
November 2023 by Gary Osborn
We went for their breakfast bar and will never do it again!!! First it's not marked on where exactly to go. Next be prepared to stand and wait over 15 minutes to be seated. No they were not busy. Five tables with others were already seated at the time. The couple in front of us had already been waiting for 10 minutes before we got there. Next we were seated and told our server would be with us shortly. Again another 10 minutes wait before we were asked about drinks and told we could go to the breakfast bar. No one told us where to find plates and silverware. Half of the buffet was empty and serving utensils were covered in food. No idea how long it had been sitting that way. Once we headed back to our table the drinks were in place. Thinking your about to enjoy a nice hot breakfast think again. Eggs ice cold, breakfast biscuits hard rocks, pancakes could be used as a Frisbee. Fruit had off taste. Half way through poking at the food on the plate the server comes up with the bill and takes my plate with the silverware. When she returns no silverware was replaced and a bill for 42.90 was left. We paid the bill and left.
-
November 2023 by Captain DuBeau
BEWARE Don’t stay here. The pictures they show are so old they don’t represent the hotel at all anymore. When we arrived we wanted to cancel our reservation as we pulled in and saw it for the first time. It sits right on the freeway with a short chain link fence inviting transients. The hot tub is broken and has been for months. There is nothing in the rooms including microwaves or simple kitchen items, it’s dirty, run down and it’s in such bad shape. I mean you expect so much more for th big price! Everything is dirty, needs repair, paint etc. Even the floors are uneven walking around. The clerks lied to us type of rooms we got and they just pushed us to the side when asked. Showers have mold in the ceiling. The maintenance teams were fighting amongst themselves to fix issues when we arrived. There were broken blinds, broken doors, the property is so unkept and dirty l things are broken all over and the walls beat up… also, literally everything costs money. Seating outside is sectioned off in their “garden area” and I s $75 per person! It’s a huge money grab that’s all. There is no continental breakfast or anything included in your stay. Their restaurant has expensive and horrible food, they had us and others on over a 30 min wait with a half full restaurant even with a reservation - just so they could serve the paid seating outside instead of seating us inside. The management doesn’t care about the reviews, and have not tried to fix anything - I’m sure they will respond to this post and say “sorry it wasn’t great, please come again”, just like they did to all the other negative reviews. Read them! These reviews are accurate.
-
November 2023 by Shannon t
I booked this hotel because the pictures that I seen looked beautiful, and it was! I had an awesome stay! Everyone that I encountered was friendly and amazing. The whole staff from the front desk, to the maintenance people, the house keepers, the bartender and the people working the restaurant were 10/10. The rooms were nice the bed was amazing. The only bad thing that I can say is the shower will get water throughout the whole bathroom so just throw a towel down by the edge of the shower and it'll keep the water from going everywhere.
-
November 2023 by Anna-Marie Getting Fit
We've stayed at Cherry Valley several times now and, while the rooms and property are absolutely lovely, I have a pretty big issue with their so-called amenities. We've never been able to visit the Homestead Barrel House because it's always either closed early (7ish on a Saturday?), closed for a private event, out of food ... you name it. The other restaurant, while I understand is small, is similarly unavailable. The heated pool is nice enough, but you can tell it rarely gets cleaned; particularly the pool deck area. Loads of dirt, hair ties, pieces of hair extensions, etc. The hot tub is often not fully operational either. For the extra expense, you don't seem to get the expected extra services. Hopefully they can get the issues (staffing, general care and attitude, whatever it is) sorted soon.
-
October 2023 by Katlyn Trudell
The tub kept clogging! They charged us 250 for cleaning when I told them the tub was clogged twice. I couldn’t even shower my last day. They over charged us. I talked to front desk who is name is Heather. Transferred me to a manager. I called 5 times and I’ve left 2 voicemails. No one is calling me back. Hotel was nice but being charged over 1,000 dollars more than the price I signed for when I checked in. I even have proof. Now I’m fighting a battle. Never again will I come here.
-
October 2023 by Alicia Carver
We travel a lot for business and stay in lots of hotels all over the country. This hotel is a lovely piece of property, but, unfortunately, the hotel is woefully understaffed and undertrained. They get easily offended when a customer makes a legitimate complaint and don't address the problem in a professional manner and become argumentative. The rooms are spacious, but the beds are extremely soft and sink in the middle and terrible for anyone with any kind of a back problem. It took us two and a half hours in the hotel restaurant to get served an overly salty chicken sandwich with our waitress disappearing for long periods into the kitchen. The staff and management need significant training on customer service. Many people in our large group refuse to stay there for our annual business event in the future, including us.Follow Up: I did receive a call from management after posting this and she was very concerned and professional and promised that corrective actions will be taken. We wish them the best of luck.
-
October 2023 by Wendy Rinehart
We had a fabulous experience at the hotel. Everyone has been so kind. Our newly renovated room was very clean and had everything we needed. We will definitely be back!
-
September 2023 by Chris Tolleson
Room was clean. Smelled a little like stale cigarettes but most hotels do.Hotel staff was great. Bartender was good. Check in team great. Dave that assisted in our meeting room and welcome dinner was top shelf. Loved him.Lunch meals were simple and perfect. Sandwiches and salads one day salad and burgers and hotdogs the other day. Just fine.Ordered a pizza one night. 2/4 not great but we ate it.I would definitely stay here again.
-
August 2023 by Dave Madison
Service was good by all of the staff while there, other than one person. Our key card did not work on door C & the maid staff said thevteader was broken. We saw a male employee who looked like a maintenance person while leaving exit C & asked if the venue could fix it & he was kind of nasty when he said the C rear entrance was for employees only. Based on his tone & demeanor I felt like apologizing for asking him. Not a friendly person like everyone else.Also, under post service, I left my phone charger in room 229 & called 2 days in a row & was told to leave a message on the lost & found line. I told the front desk I would pay for the shipping. I know I left it there. I left 2 voicemail message & they never called back. On day 3.... I called & the person at the front desk said she would orally pass the information on to the cleaning manager. I asked if they would call me back even if they did not find it. No call ever came so I gave up. Other than that, very nice place.
-
August 2023 by Andrew Krieger
Eric and his team helped tremendously in planning our corporate event and making it a success. We were also impressed with the restaurant and bar staff. Very accommodating with a gorgeous courtyard. Thank you!
-
August 2023 by Allie Osowski
I've stayed here twice now for work trips and I have no complaints.The gardens and courtyards are beautiful and are great spots to enjoy some relaxing time outdoors. The main courtyard is one of my favorite places in the hotel.They have both the CK Pub and the Craftsmans restaurant serving great food, much better than I was frankly expecting for the location (we're talking high quality filet mignon, seafood, and pastas).The gym is small but they have a good amount of equipment to get a nice workout in. Overall, its a cute little spot and I'drecommend checking it out if you're in the area!
-
August 2023 by Christina Hamre
We had a great weekend here. The indoor swimming pool is great for young kids. The service was top notch. We had to make a last minute change to our booking and Kayla was very accommodating. The hotel layout/stairs can be a little difficult to navigate with a stroller, but Nadine went above and beyond and took the time to help us out.
-
August 2023 by chris kinkle
We were VERY disappointed to arrive and get checked in, then go to the pool area, just to find that the hot tub was inoperable and looked horrific! We had even asked before even booking the room, SPECIFICALLY if the pool and hot tub were up and running, and were told YES!!!If you’re a non-smoker, you’re gonna smell the old smoky residuals as soon as you enter the room hallways…. The rooms themselves are the same. They clearly put some effort into trying to COVER the old residues and smells, but total remediation is really the only way to truly get rid of that kinda thing!We came here specifically because we were looking forward to the hot tub experience after an 8hr drive….never again for this place. Don’t waste your time or money. Don’t lie to your potential customers. The damage you do on the backend will be far worse!In contrast to that, I will add that the dining experience was MUCH better and Dylan was an awesome server! Great music and ambiance in the restaurant.
-
May 2023 by Mendy Sturgill
I very highly recommend Cherry Valley Hotel. It is absolutely beautiful and peaceful. The room, especially the bed, was very comfortable. I loved the view of the garden and pond from my private balcony. The service was great. The pool was nice. We enjoyed the attached Homestead Public House - the food and service there was great as well.Rooms: Very comfortable.Food & drinks: We enjoyed the Homestead.
-
May 2023 by Brianne VanMeter
Terrible customer service ! Very rude front desk and very rude waitress at the restaurant. We were enjoying a drink ( that we purchased from the restaurant bar ) on the patio. Apparently we were sitting in the wrong area of the patio, a waitress made it very clear to another couple that we were not sitting in the right ( instead of privately telling us ) … nice grounds but bc of their staff has a lot to be desired.