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December 2023 by Nick T.
We bought a brand new 2024 Kia Forte. Almost immediately, the audio system started glitching out. It works when it wants to. The system will disconnect our phones at random times, freeze, and just completely shut off. Took it back to Coughlin, they said it wasn't throwing a code nor could they "duplicate" the issue. I was able to duplicate the issue numerous times and provide at least 8 videos as proof. You might get a good car or you may get one like ours. The team at Coughlin Kia seems less than thrilled to want to deal with our car issues. I got chewed out in an email by a service advisor. So much for customer service. You'd think you wouldn't have these issues on a BRAND NEW CAR. Looks like we won the price is wrong.
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November 2023 by Kris J.
I'm OCD so we will start with an itemized list- Branden, the dealer who sold me my current 2024 Kia K5 GT. I never thought i'd be able to own such a wonderful car but this guy sincerely worked the price with me. He was sincere, interpersonal, professional and reasonable. He did not force me to buy GAP, protection plans or warranties(even though I did buy extended warranty). He explained everything and never became frustrated at my fairly stern pricing point. All in all, compared to my previous car purchases it was a very quick, honest and streamlined process. We then spoke for close to an hour while they cleaned out my car and people need to realize, dealers are people, just like us. We had a lot in common and he really did treat me like family. I will definitely be using him as my future dealer for any new car purchases. Thanks again Branden!- Chris, the finance guru who financially closed the deal on my Kia K5 GT. This guy is an actual wizard. We had discussed how much I drive(I put about 15k-20k miles on my car every year) and how much I wanted the 150k extended warranty but at its current price there was no way I could afford it. Chris was able to pull some strings and work on my deal and brought it down to an affordable price point for me(still not sure how he did it). He reviewed all other options available to my car which i politely declined and he did not push any of it on to me which I appreciated. He explained all paperwork before I signed, reviewed what to expect and what to do after my vehicle purchase as well. Chris was, as well, professional, insightful and interpersonal. Thanks for your time, Chris!- To all the other staff working in office. Every single one waved at me and my daughter or introduced themselves and one gave my daughter some suckers! I genuinely felt like family while I was there and I am very appreciative of that fact. I understand the hesitancy of working in person with dealers(as i've experienced very shady and underhanded dealer tactics) these guys are a totally different breed and I cannot recommend them enough.Thanks again everyone and I will see you all in the future,- Kris
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October 2023 by Krista Macy
Went to test drive a few vehicles at the Coughlin Kia of Newark. John Harder showed us the main features before driving each one. We ultimately purchased the Bronco Sport. He made the process easy and was very informative. Immediately after getting home I realized I forgot to get the CDs out of my trade in and although I don't know when I will listen to them again, I reached out to John. He was kind enough to let me pick them up. Thanks again, I love my new ride!
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September 2023 by Kim Weitkamp
Charlie was great! He wasn't pushy, was friendly, and made sure I understood all the bells and whistles with my new Sportage Prestige X-Pro. The rest of the team that I worked with when buying my car were super friendly and informative. I will be back to Coughlin Kia and Charlie for my next car purchase.
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September 2023 by J C
Bought a used Sorento in July 2023. Realized the driver side seat belt did not retract. Took it in for the CPO warranty. Part was ordered. But they did not have the tooling ready to install the seat belt after bringing it in for the scheduled install. Wife waited over an hour to be notified of the fact. It's now September 19, and we still have a used car with defective seat belt.
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September 2023 by Renee Weber
We saw a car on AutoTrader and called the number. Everyone was so kind and helpful getting us in touch with whom we needed to speak too. We drove there the next day (3 hours away) and they had the car ready, waiting for us to test drive. Jennifer Iser was our sales consultant and Keila Grover was our finance manager. They were both AMAZING to deal with! We are SO HAPPY with our purchase and HIGHLY RECOMMEND Coughlin Kia of Lancaster!!!
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September 2023 by Cindy W.
Me and my wife brough a new 2024 Kia and we love it the team made every thing easy Thank you
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September 2023 by Nick W.
Needed to get a new car, was assigned a salesman named Brett Eisenhauer and really lucked out with that. He was very helpful throughout the purchasing process, answering all questions I had and expediting the process for me, even knocking a few hundred dollars off the price so I could be more sure on my decision. Would recommend the facility for a car purchase and would greatly recommend asking for Brett specifically.
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September 2023 by Ashlee Trainer
I had the best first time car buying experience with Mark!! I bought my Kia sportage. He made it very easy. He was not pushy at all and made sure to answer all my questions. I will never buy another car from anybody but Mark!! 10/10 recommend!!
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August 2023 by Morgan W.
Aiden Coughlin sold me a brand new Kia K5. I am so grateful date lead him to be my salesman. He was so helpful, down to earth, made me feel comfortable. He explains everything about the car almost like he was expert. I brought my brother and cousin with me that day and he accommodated everything we needed. he even offered us snacks and drinks while we were waiting. I would go back to him every time!
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August 2023 by John B.
everything went great from beginning to end. There was no pressure to buy or hurry. Pedro are salesperson did a wonderful job explaining the car and all it's functions. He also did a great job answering all our questions. when my wife finally made her pick the purchasing process went very smooth. I drove from southern WV because of the inventory at Coughlin Kia and found a wonderful dealership.
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July 2023 by Izzy Reibold
I recently bought a new Kia Sorento this past weekend at Coughlin Kia of Lancaster and could not have had a better experience. Pedro was my salesman throughout the entire experience and he was extremely helpful and knowledgeable! He answered all my questions without being too pushy, and even reached out after the sale to ensure everything was still going smoothly. He was very professional and approachable and made the entire experience great! I’d recommend anyone go to Kia of Lancaster for their shopping.
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July 2023 by Faith
just got my 23 GT stinger yesterday, 7/12 so far i’m absolutely in love with it, I ended up leaving the lot around 1:00P.M and drove it around nearly all day and it dropped a tiny bit in gas. I was honestly not that big of a kia fan until Jim showed me this car and the K5, I would highly recommended asking for Jim he won’t disappoint, he went above and beyond and even helped me set my phone up to the dash. He didn’t push anything and didn’t seem to just care about a sale, I highly recommend this place.. My mom also got her checked over for her 5,000 mile check up and Jessica? I believe her name was.. she was incredibly nice, even offered to take my moms car thru their car wash. I will absolutely be a returning costumer.. The finance manager was also nice and funny made some jokes with me.
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July 2023 by Leo B.
I recently had my vehicle serviced at Coughlin Kia in Lancaster, Ohio.The service was outstanding the people were outstanding , I would highly recommend COUGHLIN Kia to All
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July 2023 by Mike Sestili
I am writing this and I didn’t even buy a car! I stopped into Coughlin Kia Newark and had the pleasure of working with Joe Millat today. Although we were not able to reach an agreement on a vehicle, please let me emphasize that Joe was extremely knowledgeable, not pushy, listened to all my concerns and answered all questions. He worked very hard to make the deal work, kept things light and easy, and I am sure we will work together on another deal. The finance manager came over to help as well and we were very close. When you stop in ask for Joe. I highly recommend the operation there.