-
December 2024 by Jasmine-Moriah Bodeker
I lost my debit card and when I noticed the changes I went into the branch in Newarek Ohio to shutdown the account and open a new one. I worked with Katie and she was wonderful. We went through the statements and got everything disputed that I hadn't done from my hospital bed. We ordered a new card and I was all set. YHE VERY NEXT DAY I call in to see where my card is(it was expedited) and I'm told it's already there, we get to the bank to pick it up and try to activate it and there's been a fraud hold placed on my new $30 bank card. I go in and talk to Leah and she doesn't understand what's going on so she calls the fraud department and they say "For her to be a newer African American female customer we feel the risk outweighs through reward in this relationship and we have decided to shut down all accounts and terminate the relationship". We had to beg them to unlock my account to get money out to go get gas. It really confused me how I'm the one putting money into the account and I have no access to my money but some jerk can steal my debit card and have free reign with my money and they did t even alert me to the fraud. I'm still waiting to get my money from the bank as well as hear back from the bank. This experience has truly been traumatic. My first and last time with any bank.
-
December 2024 by Cris Rensi
Transferred my loan to another bank after only a few months. Made payment on the app and they took out an extra $754. Their policy said it had to go throught a 4 day wait then a 3-5 day payment. They did not care that my checking was over drawn and they took the money out without authorization. Only reason they got a 1 star because I couldn’t give them a half.
-
March 2024 by Anthony Hunter
So fantastic after changing my phone and number I have to wait 14 business days to get my mobile banking access again. Looking to change banks
-
December 2023 by Kev Crawford
I opened a bank account here when 5/3 bank purchased my home loan. I opened an account for automatic payments. I only used this account for my mortgage payment.Somehow someone took 9K out of my account. The bank said it was fraud and put my account on hold. Because if this I missed 2 payments.The bank insured me they would not send the miss payments to the credit department since my account was involved fraud..The bank did send the missed payments in and my credit dropped 150 points bc of this. Iv disputed the missed payments twice and both times the bank said they reported the payments accurately after telling me they would not report them.5/3 bank customer service department does not know what they are doing either. I will be closing my account and will NEVER TRUST 5/3 again
-
July 2023 by nickolas armstrong
Went to 5/3 Bank today to open a new checking acount with a new account Bonus Offer. Worked with Katelyn B. She was very friendly and personable to work with. My new account was opened less then a few minutes. Thank you Katelyn for your assistance!
-
July 2023 by Branden Webb (Brill Laaksonen)
It's a bank, pretty standard
-
February 2023 by Bob Hempel
Friendly and helpful for any bank transactions
-
November 2020 by Lyndsay
Do yourself a favor and go anywhere else for a mortgage! Nate at Newark 53 will give you the run around & go weeks without communicating with you... his supervisor doesn’t care. We banked with them for years & have 800+ score and they treated us like dirt. Terrible customer service... so disappointed with this bank!
-
November 2020 by Keegan Znosko
It's a great bank, they are timely and do what I need them to do
-
July 2019 by Lynn Risen
I am not impressed. My mortgage was transferred to this bank effective 7/1; my mortgage payment is due on the 1st; I called THREE times (6/27, 7/1, 7/8) to get my account number and an address to send payment only to be told that "we don't have that information"; had not heard anything from Fifth Third until today (7/13) when my "welcome" kit came in the mail. Good thing I did all the legwork for them and sent my payment in electronically because my grace period ends on 7/15 and I was advised that there is no leniency on my grace period. Tried to call today to make sure my payment has posted only to find that their CUSTOMER SERVICE IS NOT AVAILABLE ON SATURDAYS? Wow. I've always heard negative things about Fifth Third - and apparently I get to experience it first hand. I'll be looking to refinance so I can get away from this bank!
-
August 2018 by Jessica Lawrence
VERY RUDE CUSTOMER SERVICE!!!! & DISRESPECTFUL!! One of the short haired older ladies up front gave me an attitude when I was trying to figure out why I haven't received my money; BY LAW UR SUPPOSED TO HELP THE SITUATION REGARDING MY MONEY!! She said that I needed to check with my employer; & I was thinking um no because I gave my employer my info for my NEW BANK A WEEK AGO. I WILL NOT COME BACK!!!! I'LL TAKE THE EXTRA 15-20 minuets to go to MY MAIN BANK IN REYNOLDSBURG!! At least they have there stuff together! & treat their customers with dignity!!
-
February 2018 by Kara M
Everyone is always friendly and the atmosphere is great. I have no complaints and they're great with any questions I have.
-
September 2017 by Kara Williams
Everyone is always friendly and the atmosphere is great. I have no complaints and they're great with any questions I have.
-
January 2017 by Anne
Fifth Third Bank takes care of their customers like family!
-
March 2016 by Love Sosa
Don't ever get an account with them they take your money then close your account!!! And there very rude
