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December 2023 by Amber Somers
We are new to this office,and so far we are very pleased with it. The staff is so wonderful , we got some not so good news on our dog and the staff was so compassionate and took the time to explain everything to us, not to mention the office is one of the cleanest I've ever been in.
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June 2023 by george lahmon
Very caring staff, my dog became very ill and they were able to see him the same day. After learning the severity of the disease the vet was very professional and yet compassionate when the time finally came for him to cross the rainbow bridge. She even sent a hand written card expressing her condolences. Thank you, Dr. Jodi H. and staff.
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May 2023 by Kemp O'Dell
One of our cats is sick. We called to get an appointment. They told us that since it has been over 18 months since our last visit, we are considered new patients, and they are not accepting any new patients now.We have always taken our cats here and referred others. Now that we need them, they are not helping us.They referred me to a vet in Delaware.
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February 2023 by Carly Kush
I have been an ongoing client for years now and I have truly never been happier with a clinic. We have been dealing with ongoing issues with one of our dogs and have been shut down by multiple clinics stating there is no issue. Dr. Houser listened to my concerns and took them seriously and found the root of the problem which happens to be a very very serious issue that had been overlooked. Not only did she help us with our boy, but she also managed to squeeze me and two deathly ill rescues in when I was no longer a client (I worked at a clinic for some time making me no longer a client) within 48 hours. That saved their life. I could not recommend a clinic more!
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February 2023 by Jillian F
I cannot recommend Dr. Houser and her staff enough. She takes her time with you during appointments and does everything she can to work with your pet (especially with our anxious dog!). She was thorough in explaining the benefits of trying an anxiety med before our visits and it was offered at a very decent price (our last vet charged us over $200 for meds to calm our dog before visits..). We’ve been through the unfortunate experience of having to put a pet down with Newark Vet and they were extremely kind during the entire process- especially with the thoughtful gifts/memorials we received after picking up his ashes. I am so thankful we found Dr. Houser and her practice!
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January 2023 by Bruce Kurtz
I took a kitten there at 5:27pm to get a fish hook out of it's leg, they said they are getting ready to close and refused to help, they don't close until 6:00pm, I'm feeling that 33 minutes is ample time to get a hook out of a kittens leg,,, if that's how little they care about a animal and doing their job, maybe they should go get in the unemployment line!!!! Highly recommend people not use this vet!!!
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November 2022 by Austin Culver
There’s very few exotic pet vets in the area, so having Dr. Houser just right up the road is amazing!Our bearded dragon needed a check-up and were concerned about a few minor things. While Dr. Houser had a packed schedule, she found time to squeeze our little friend in.The process was easy, quick, and very professional. They took great care of our bearded dragon. They were very responsive to any of our questions and truly provided us with exceptional service.Not once did I feel like I was “in the dark” about how the process was going. Everyone was extremely transparent about the treatment plan and the costs associated with it.They made sure his transport carrier was warmed and he was comfortable for pick-up. As well as having the medication ready with his name written on the top with a nice “doodle” (little things like this go a long way”.I can confidently say that as a first time pet owner - We have found our forever vet!
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November 2022 by Danielle Myers
Always very thoughtful and thorough with the care for my animals. Love all the staff here
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November 2022 by Sarah Katherine
Jodi was extremely helpful, this was by far the best vet appointment I have ever been to. I have a very nervous dog and they really took the time to help him be comfortable. It was an extremely enjoyable visit and I will never take my dog anywhere else!
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August 2022 by Cassandra Palmieri
Owner is great, the manager here is trashy and not professional at all. Would not recommend. Find better management.
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July 2022 by Johanna Scanlon
New timmid puppy n new born kitty. They didn't want 2 put their cats in a room. My puppy/kitten was just couple months old, needed a vet. So had to Waite outside. In the heat. No AC. No shade. N on blacktop. Yeah nice. I had an appointment. They wasn't on time. Nor was the secretary respectful.Cats could've been put away. But yes secretary 2 blame there. N they could've put us in the hallway that day.
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July 2022 by Vanessa Sumner
If I could give 0 stars I would. I never write reviews, but given the awful experiences I have had with staff I feel the need to share. To start my dog is prone to ear infections and has received ear drops in the past without a problem, when I called in thinking there would again be no problem receiving a prescription given his past issues, I was told he would have to be seen, but couldn’t get him in for 3 weeks, for ear drops…? I made the appt regardless and I will admit I was running 10 minutes behind. I called the office to let them know and once I arrived notified them I was there (this was during COVID), it took 20 min for a staff member to come out to my car just to push me away saying my appointment was no longer valid because I was 30 min late (I was 10 min late, the other 20 was waiting time!) My 3rd experience is what urged me to write this review, my poor dog had an altercation with another dog and damaged his lower eyelid. We made sure to keep it clean over night and called first thing in the morning praying we could get a prescription for an antibiotic so his eye did not get infected or worse become septic. I was told there was no way I would be getting in today, but could send pictures of the injury to show the Dr. I received an email response back stating he would most likely need surgery, but in the meantime the Dr will not prescribe antibiotics because it’s been a yr and a half since he was last seen. I’m not sure how the timing of his last appt has anything to do with receiving an antibiotic? This kind of treatment just appalls me, especially being a nurse and witnessing it first hand. I’m still in shock by the way my dog and I were treated. I called PetPlex in Buckeye Lake and although appointments are required they got us in the same day given the severity of my dogs condition. I’m happy to have found a new veterinary office who cares for animals the way they should.
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July 2022 by Christie Norton
The staff are all wonderful. They truly care about you and your pet and will do their best to help you. My Sasha just had a Full Mouth Extraction done and Dr. Houser did an amazing job as well as Mindy the tech. They called and let me know when i could pick her up. I went to get her and Mindy came out and explained everything to me. Then the next day Sarah called to check on Sasha to see how she was doing. That shows they truly care. A lot of vets dont call to see how they are but these guys do. I give them a 5 star rating. They will be seeing more of my cats in the near future. Thank you Newark Veterinary Hospital for the love and care you have shown my babies. We appreciate you all. <3
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February 2022 by Stephanie Olson
Dr. Houser is literally the best. I had a cat that was being treated elsewhere that was sick for years and she quickly identified what was wrong and that it wasn't the correct treatment. He's now doing great. She's gentle and kind with my poor sweet girl that has terrible anxiety too. I've had a lot of animal issues and everyone there has done a great job checking in and accommodating me.
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February 2022 by Eileen Lewellen (Miss Eileen)
Dr. Houser's staff is top notch. Everyone is professional & friendly!! Dr. Houser examined 2 house bunnies I'd recently adopted and gave them a clean bill of health with suggestions on how to keep them at their healthiest (there's a rabbit expert on staff!!). I'm so glad I found her!
