-
January 2024 by Newarks Finest
My wife had to buy a battery from this location today, Dec 23 2023 and said the man was just watching her struggle and laughing as she was failing to carry around a car battery through the store. Auto zone would have helped her. That's where we will take our business from now on.
-
January 2024 by Adams Family Baseball
Needed a Holley part that I would usually get from Jegs. It's a small piece of rubber and a spring that Jegs wanted $14 to ship. O'Reilly had it delivered to store in 1 day for $1 less than Jegs and no shipping. Younger (22?) guy at register with a patriotic hat on was very polite and I wanted to call that out. He helped with some battery terminals that I also needed. Good job.
-
January 2024 by Michael Veltri
Your average auto parts store
-
November 2023 by LUNA STAR
Hate the company and how they treat their customers and employees. But a few employees are wonderful. Even if this company is overly priced, and unprofessional..
-
October 2023 by Deanna Poter
Very helpful finding what you need. Or they look it up to make sure you have correct items. I placed a order for a dip stick tube to be ordered into the store. It arrived the same day.I bought new windshield wipers & the sales person put them on my car to help out.Excellent service!
-
September 2023 by Allison Starcher
Great attitude from workers. Thanks for just being friendly and kind and having some car knowledge and not thinking I don't have any because I'm a girl❤️
-
September 2023 by michael disbrow
Out of necessity. Staff is very cold and more attentive of cell phones. Must be their delivery sales more important than walk ins.
-
September 2023 by Doug Carman
Very awesome people at r reilly auto parts
-
May 2023 by Rodger Young
Guys extremely helpful in analyzing my car and made excellent recommendations. Many thanks
-
April 2023 by Simon cotsamire
I just wanted to write in regards to my experience with the Newark OH location and the associate Ashley who helped me. I had the pleasure of dealing with Ashley on 3/26 and 3/29. I was attempting what should have been a routine brake repair that ended up giving me loads of problems and challenges. Initially Ashley was very professional, pleasant, and knowledgeable when ordering my pads and rotors.I ran into a series of different, and uncommon problems. Three days later I returned frustrated, annoyed ,and on the verge of having a terrible day. I needed to get some additional parts and hopefully some much needed advice. Again it was Ashley that helped me. Ashley answered all my questions, she went above and beyond to discover what problems I was having and helped me get the correct parts and tools for the repair. Ashley went as far as to tell me exactly what the problem was, what parts I needed to get, and most importantly she took the time out of her busy day to show me exactly what to do with everything she had sold me. This same day I had been to two other competitors, the employees there acted too busy, completely unconcerned and offered no help. Ashley not only took the time to find out my real problem, she gave me some much needed advice and did it all with a smile. Both times I came in she was busy and had other customers to help but she still took the time to provide an outstanding customer experience!I have been a manager in the financial services industry for more than 16 years. Customer service is paramount in my industry, just as it is in yours. It creates repeat business, customer loyalty, and sets us apart from the competition. I very rarely leave any kind of reviews either positive or negative. My customer experience with O’Reilly’s and Ashley was so outstanding that I felt it necessary to share.
-
April 2023 by Edward
Super knowledgeable staff and also very helpful!!
-
November 2022 by Bruce Kurtz
Good place to get stuff for your car
-
November 2022 by Roger Sharrock
Very helpful and very understanding all at a great price.
-
November 2022 by Barbara Berry
Great friendly service. Replaced my dead battery for me.
-
October 2022 by John Lilley
The staff at this location are friendly, knowledgeable, professional, and helpful. Much better than some of their competitors.
