Spectrum Newark

Internet Service Providers
Hours: Spectrum Newark is a business that provides services related to internet, television, and mobile plans. Customers appreciate the courteous service from staff, especially those who spend time helping with account setup and device trades. However, there are some concerns about the store's organization and procedures. Customers often find it confusing to know they need to sign in at the front of the store, with some suggesting a large sign would help. There have been instances where employees leave the store unattended for several minutes, which customers find concerning given the types of services and equipment involved. Waiting times can vary, especially when multiple customers are present or when only a few staff members are available. Customers who come in just to pick up a box or remote feel that having a dedicated quick-service line would improve their experience. Additionally, some customers experienced issues with account setup, such as being misinformed about phone purchases or being charged extra for routers they did not receive. Despite these challenges, once assisted, most customers find the service to be efficient and the staff to be friendly. Overall, Spectrum Newark offers good customer service but could improve on signage, store organization, and communication about costs and procedures.

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1. Newark, Ohio