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October 2023 by Lynn Hinger
The ATM's run out of money on the weekends, half the time they're not working at all. You cannot make deposits on ATM
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August 2023 by Kim Francis
Hate this place they have blocked my debit card twice in the last two weeks even with money in my account ! Will be switching to someplace new !
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May 2023 by Ellen K.
I have been banking with TrueCore for over 30 years. The name has changed but the friendly people and amazing customer service is still the same. Not to mention True core doesn't charge the random fees other banks do. I call with questions all the time and they are always helpful. For example this morning I called because I couldn't see a transaction on my phone app. It was my err and as always the customer service was so helpful. The only thing I would change is the Jingle, it lives rent free in my head and I wish I could get that space back.
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May 2023 by Wesley Frasure
Save your money, go put it in a bank somewhere else true core are nothing but crooks. They will drown you with fees and overdraft your account without you even spending the money, they basically steal from hard-working citizens who put money into their bank, trusting them with it. Could not be more disappointed in the transactions that I’ve had with them over the past year several times they have overdrawn my account due to faults in their own system that they have admitted to my face, and then refused to refund the fees to me the past time it was over $300 can’t even close my account until I bring it back out of the negative which is their fault that it’s there in the first place. They are thieves liars manipulators and ultimately money hungry savages take your business elsewhere.
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March 2023 by Shelly Bird
Well, I went into truecorefcu looking for a different credit union closer to my home. I also want to talk to them about replacing my home equity line of credit loan, and increasing that amount to cover my credit card debt, or possibly just to cover the home equity loan, that I currently have, and obtaining a lower rate credit card to through my higher interest credit cards onto so I could get rid of them. After doing a soft pull of my credit, I was assured that there would be no problems getting the credit card or the home equity loan. I was told would be better to go for the credit card and the home equity just to cover what I already had out with an additional 4000 to cover a small home improvement project and my taxes. Shortly there after I received a call that they decided that it would be best to just move forward with the home equity line of credit and throw all of my credit in with that loan. I said ok we Can do that. The following day I was told that they were not going to give me the home equity line of credit, but they could still attempt to get the credit card. I was supposed to know about the credit card yesterday, and that is still up in the air. I’m not even sure if I wanna keep dealing with Truecore all after this. Definitely not a good start.
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March 2023 by L Brown
I think it's great that if they are suspicious of fraudulent activity on your account that they locked your card... BUT, they get a bit out of control with locking it. Having to physically go into the bank is an inconvenience most times. And if it's on the weekend, you have to wait til Monday before they can unlock it. That can leave someone in a horrible situation. Other than that, TrueCore is great!
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January 2023 by Paul Sellars
We applied for a helicopter loan and it was a pleasure working with Ashton HALL. I'm a truck driver and she worked around my schedule and keep me updated on everything along the way. Thank you Ashton HALL for helping us.
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December 2022 by John Palmer
I spent more time than i expected ,But , Mrs Kopp saved me $$$ it was well worth time spent ....I've been banking with truecore for many years and everyone at DEO DRhas always great me with a smile...
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December 2022 by joshua harris
Would give less than one star if possible, constantly having card frozen and can’t access money, app and online services are a joke and don’t work and you can’t even get your card turned back on without talking to them or going in branch
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December 2022 by Haley Elkins
Great interest rates for credit cards and loans (but that’s any small town credit union). They’re living in the Stone Age. Require you to visit an office even to change your address. Their website never works and neither does the app. You’ll attempt to pay your bill with another bank and they’ll return the check over and over then slap you with a late fee.
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December 2022 by Nick L
I don’t understand how a bank can have someone working for them that has been convicted of theft. Don’t know if I would bank here. Do banks run background checks when they hire someone?
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September 2022 by Helene Anderson
Only place we bank. Everyone is very nice and helpful. I will say the turnover tends to be high at times. You may not work with the same loan officer twice. But over all a great place
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August 2022 by Korey Baker
I've been a member since 2010 and I just gotten my check again and they say that I can't deposit my money into my account because I owe them money but yet I still have money in my savings account which they can easily use to help pay off half my loan I still owe them
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July 2022 by Ketm Thompson
Down town branch carley vanore was awesome so helpful and professional thanks truecore for always treating me like I'm special
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July 2022 by Brittany Smith
I called because I was hit with over draft fees when my account was not even in the negative and the lady I spoke to got frustrated with me after trying to tell me I was not correct even though it shows me that they charged me THREE times before my account was negative being the reason it went negative in the first place. Once she got frustrated with me she hung up on me.
