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February 2024 by Lagor_Nai
Truck Drivers: uhaul warehouse entrance on derby downs rd. Lots of room. You could park here overnight easily. 9-4 maybe a little earlier most days.
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February 2024 by AJ Hill
This place was great. I had a great experience. The staff that I worked with was just fine. I drove all the way out from Columbus Ohio. I worked with Kevin the owner Nice guy. He even helped me with my credit card when it didn't work. Practically whipped his own card out and paid for it... I'm just kidding but no seriously I appreciate it guys.Alfred Hill the 3rd
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September 2023 by Keala The First
We rented a truck and dolly. The reservation was originally booked online and when we needed to adjust it to the following day the man in the office was really nice about it. We picked the truck up from a man who clearly takes pride in his job. When we returned the truck a lady came out and greeted us when we pulled into the parking lot. The superior customer service made it an easy experience for us and I am grateful for them.
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September 2023 by Kimberly M.
I have rented uhauls many times over the years and this location is by far the BEST one ever! Rob, the manager is extremely kind, helpful and super friendly. The check-in process was very easy and quick. The entire truck was clean, inside and out and ran beautifully. They have super cool U-Haul themed stuff.... I got a "U-Haul" phone charger and it's super cute and charges the phone fast! I love it?The drop off was super fast too. I highly recommend the 21st Street Newark, Oh location if you want fast friendly service, well maintained equipment, and great prices!Thank you Rob!
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July 2023 by Ryan
This is the best place to rent a U-Haul that I've ever been to. Rob is an amazing dude and extremely friendly, and they have absolutely everything you could possibly need to move. Inside the store they have boxes, trailer parts, packing supplies, etc. and outside it looks like they have every U-Haul product that's offeredThe truck we rented was very clean, both in the cab and in the back, and you can tell the vehicles are very well maintainedNext time I need a U-Haul, this is definitely the place I'm going to
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July 2023 by Amanda Wendorff
I'd give this location 8-stars if I could.Rob, the general manager, went absolutely above and beyond to help me out when I was in a bind. I had a U-Box shipped from out-of-state to this location, and the movers (unaffiliated with UHaul) who were supposed to pick it up and unload it cancelled on me the morning of the move. Rob, and the other employees at U-Haul Newark bent over backwards to help me out - Rob drove the pod to my home, helped me unload it, and was just the nicest guy ever. What a wonderful surprise.Service like this is rare, and I can't thank the U-Haul Moving & Storage of Newark team enough!
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July 2023 by Michael Buser
I just was given the best Service at the Newark Ohio location..I'm seriously impressed. I needed a trailer Hitch fast and it wasInstalled in 30 minutes including paying for it. I highly recommend .
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April 2023 by Erik Frahn
The cost of the unit kept going up. Went to close out my unit and all the guy asked was what unit? Was it swept out and did I take my lock? Didn't ask my name or for ID. I could of closed out anyone's. The manager was present as well. NOONE asked why I was closing it out or attempted any type of positive customer service. I thought I had placed a deposit and the manager, who wasn't even involved, rudely barked back that we don't take deposits and we don't pro rate. I will have to be really desperate to rent from this location again.
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August 2022 by Shawn Reynolds
Service from manager was phenomenal. He went over and above to get me the unit I needed that day. I've rented from this store multiple times and every experience is great.
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August 2022 by Sean Fennell
Super frustrated by the poor customer service. I finally just canceled my hitch installation. The first appointment I had to take off work to make the appointment. I called to confirm and when I was 5 mins away, they called me again to say that the part wasn't in. So, wasted PTO time. But it happens. Then my car went into the shop for scheduled body work and each time I called they insisted I reschedule for the following week. I had to do this around 8 times. Then I finally got my car from the shop and took more PTO to make it to the appointment and when I showed up the hitch installation guy was not there despite my appointment and the fact that I called them faithfully every week to keep them updated and reschedule.
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July 2022 by Aldin
Great team! James was a big help. The store has new cars/equipment and very easy rental service. Out of state and needed a rental, paid a little more then enterprise(across the street, wouldn’t recommend, big liars) but worth every penny. Thank you
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July 2022 by Ron Houpt
Tried to get a propane tank refilled. Rang the bell and waited 10 minutes while two employees ignored us. I won't be back.
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November 2021 by Herk K
Outstanding people and service. A pleasure to do business with. Thank you so much.
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September 2021 by Cathy Mitchell
We went to pick up the U-haul Truck. It had a issue with the blinkers. So we waited until the next morning for another one. They were excellent with everything. Thank you for excellent service.
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June 2021 by Zachary Fry
Had the pleasure of being helped by Zach. Not only was he very polite but he was extremely knowledgeable in the wide variety of products and services u-haul was able to offer us. Zach was able to help us get everything we needed to have an easy and successful move. VERY impressed with the folks over at u-haul !
