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October 2023 by Dwaine Craig
The cashier is beyond rude, and inconsiderate because of her actions on two different occasions I refuse to give service to that place. She needs etiquette on how to conduct herself in public with Customer Service. I wish I can give a rating of less than one star but unfortunately, it won’t allow me.
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July 2023 by Jason butler
This location gives them a bad name. The service was horrible. It was an older woman. She didn't care for my families wants and ended up not servingus. After I was ignored because she said she had to put cookies in. Very unprofessional. So sad
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October 2022 by Erin Dando
Great company! Cookies were amazing! Thank you!
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November 2021 by Rachel Haney-Myers
The cutie with the pixie cut that was working around 3PM on 2 November, 2021 was super sweet and helpful. The cookie I got was good, too!!
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September 2021 by Mandi L.
Ordered a cookie for my son to ask his date to Homecoming. $33.99 is a ridiculous price to begin with (my own fault) but look at this, they couldn't even cover the whole cookie like I asked?! I'm now going to buy icing to redo it. I wasn't going to get nasty in the middle of the mall, but I'd like a refund and will be calling them. Lesson learned the hard way! Will go to Giant Eagle or Sam's and pay much less. Wouldn't even give one star if that was an option.
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June 2021 by Dana Cameron
Stasia (sorry if I spelled it wrong!) was super nice and decorated some cookies for me with no notice. She made them absolutely beautifully and was fast while also helping other customers. Definitely helped save my coworkers bad day with beautiful and yummy cookies!
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March 2021 by Emily Taylor
The women working there shouted 10 feet away while she was sitting in a chair in the back, asking, "What do you want", in an aggressive tone. Then when she finally decided to stand up, she walked over and asked what flavor drink I wanted. She was rude and seemed annoyed that she had to get up and work. My partner and I decided to leave due to her poor service. That is a QUICK way to lose customers. I highly do not recommend coming here..
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January 2021 by Alexis Fabry
I placed an order online 12/28/20 for a cookie cake to be picked up at noon on 1/2/21. When I arrived at the store I stated to the cashier I was there to pick up a cake. Instantly the cashier gave me huge crazy eyes and stated "well there is no cake". The cashier walked away and began to call someone and proceeded to ask me when I ordered the cake and assumed I had done it the night before. I showed the cashier my email confirmation, she was looking through there system and did find my order under their "unfulfilled screen". The cashier then told me to come back in an hour and a half and they will give me a dozen cookies to go with it for free. I arrived back at the store at 1:30 to pick up the cake, and it still was not done. After another half hour of waiting the cashier stated "I am no decorator but how does this look" and to be honest I could've done a better job myself. After she package up the cake and my dozen cookies she proceeds to say I will get a discount because what happened "is not fair". I had to inform the cashier that I had already paid for the cake when I placed the order, she then gives me $2.50 out of her TIP JAR. The first picture is what I ordered, and the second picture is what I received. This was my first and last time ordering from this store.
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December 2020 by Love Pink
Girl that works there had an attitude. Did not greet me or say have a nice day. She was on here cellphone which was more important than taking care of her customers. If you don't want to work then give someone else the job who would appreciate it. I will never go back to that place! Take care!
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December 2020 by Madisyn Paige
I’ve been here multiple times to try to get cookies and every-time there has either been a sign that says “we will be with you in a moment” or there is just no one there. A few times I waited more than 15 minutes, but I learned that it was a waste of time. The one time I did go there was a very rude employee, I tried asking her about some of the items and she rushed me and acted like I was bother to her, so I ended up getting nothing. This place really disappointed me!
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December 2020 by Just Erika
Went there this past weekend and the employee rushed me into ordering my cookies when I was trying to decide which ones I wanted. She had an attitude as well. My cookies were hard like they've been sitting there for a while. Once she rung me out she went to the back and was on her cellphone. I will not be going back.
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December 2020 by Love Blue
Girl that works there had an attitude. Did not greet me or say have a nice day. She was on here cellphone which was more important than taking care of her customers. If you don't want to work then give someone else the job who would appreciate it. I will never go back to that place! Take care!
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December 2020 by Megan Tomic
I come by twice a month and without fail, the ppl behind the counter are horrendously rude. The cookies are my favorite but I won't be coming back. Blonde girl could not even be bothered to make eye contact when my fiancee asked, when will you reopen to which she angrily responds, whenever I'm finished, and walks away.
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December 2020 by Erika
Went there this past weekend and the employee rushed me into ordering my cookies when I was trying to decide which ones I wanted. She had an attitude as well. My cookies were hard like they've been sitting there for a while. Once she rung me out she went to the back and was on her cellphone. I will not be going back.
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November 2020 by marionя
I went to the TCBY here to get froyo. When I got there, there was one employee there and she was sitting on a chair in the corner, on her phone when I arrived. She wasn't overtly rude, but also didn't act like she liked her job very much (she never said anything to greet me or even say "have a nice day." I tried to be nice and make small talk while she was getting my froyo, but she shut me down. After I left, I walked to a nearby table to eat my froyo and I saw her sit back down and keep looking at her phone. I'm not trying to be a Karen, I just thought it was worth stating my experience. The froyo was good though, you get an extra star for that.
