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November 2023 by C B
I have nothing but great things to say about our experience at Rondinelli Tuxedo. The staff, especially the manger Tina, went above and beyond to make sure my son's wedding day was perfect. We will definitely be recommending Rondinelli to everyone we know. Thank you Tina and staff!!
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July 2023 by Kane Tidswell
I had a wonderful experience shopping here at the Niles location!! Very helpful staff and strong display of professionalism. I was fitted perfectly, and only had positive attitudes from the workers. Thank you!
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July 2023 by Chelsie Gagen
Jonathon, Kaylaugh, and Teenha were great at helping me find a tuxedo for my husband and three kids! Thanks to everyone at this wonderful tuxedo shop. Now we are all set for grandpas funeral!
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May 2023 by Christine Stacy
Absolutely loved the niles staff!!! Went out and above their way to help my son get the perfect tux!! The manager Tina is amazing!! We will most definitely be back for homecoming and prom next year A +++
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May 2023 by Griselda Estrada
We came here while traveling, last minute. They attended to us immediately, very helpful. Very attentive. We definitely found what we were looking for. Amazing place, amazing staff. Highly recommend!!
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May 2023 by Jonathon Zins
Incredibly kind staff, measuring for a tux went by in less than 15 minutes, definitely recommend if you're looking for tux or suit rentals (not to mention they're a whole lot cheaper than other tuxedo shops in the area i.e. Mens Warehouse and American Commodore)
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May 2023 by Stevie R.
These are some of the nicest people I have ever dealt with at a business. I highly recommend getting your tux or suit here.
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May 2023 by Christopher Pelton
Clean store with friendly staff and quality suits, all employees were very helpful. Will be a returning customer
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May 2023 by Ryan McGinnis
Very nice staff, helpful, got us in and out very fast, and wide variety! 10 out of 10 would recommend :).
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March 2023 by Debbie Koniowsky
Bought a suit for my husband from Tina at the Niles store. She made something I dreaded doing with him so simple and easy and he looked fabulous ! Thanks again Tina!!
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December 2022 by Elsie Ward
Our grandson's first homecoming was made so special by the manager of the Nile's store, Tina! He is very shy and she made him feel so comfortable. She helped him pick out the look he was going for and her ideas were on target!! He looked so handsome and we were so appreciative of Tina. Her sense of humor, professionalism, and knowing what the kids of today want made this experience amazing. We will be going back to her for prom!
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October 2021 by diana volpone
Maura, Susan and Tiffany in Niles provided great customer service for my son's Homecoming. The price was surprisingly affordable (shirt, pants, tie and shoe rental) We will be back for Prom!
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July 2021 by chris kimes
Very nice people.
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June 2021 by Marissa Reeder
About a week before the wedding we went into Rondinellis niles store for my husband to do his final fitting for our wedding. We were greeted by the manager of that store who informed us that they almost sent his stuff back and it’s a good thing we came in when we did, why? I’m not too sure because we called them multiple times and kept them in the loop of when we’d be there. Anyway, she proceeded to tell me how the “final fitting wasn’t even necessary” and it’s not something we HAD to do. Well, I’m glad we did bc that’s when we found out that they had put the numbers in backwards, so we had all the incorrect colored vests and ties. As well as incorrect sizes. Then, just a couple days before my wedding they started finally calling my bridal party to do their final try ons. Every single one, besides two, were measured incorrectly, resulting in tuxedos not fitting anyone. I was told they would be ready for pick up the following day. I was also told that because of prom season, everything was backed up but that the changes would be done and ready. We went back, my kids tuxedos still did not fit. So now, we are waiting for tuxedos to be available the day of my wedding. We got them, they were even smaller than before. This went on until AFTER my wedding was supposed to have started. My family was sitting in the lobby waiting for pants for my kids. Which still did not fit but we had to make due with what we had and take the pants that were meant for my youngest (and literally falling off of him) and put those on my oldest. Ultimately, neither one of my kids had pants that actually fit them but were forced to make them work. We contacted Amy, who is supposedly in charge and some sort of district manager, through the entire thing. She assured us this would be made right. Well, we lost about an hour of time due to Rondinellis negligence. The girls that work at the niles store were rude and incompetent to say the least, but we won’t get into all of that. My family and I ended up losing thousands of dollars worth of paid, scheduled events and after Amy’s meeting with the owner they decided it would be okay to refund us for the boys tuxedos. I’m not ungrateful for that, though I do feel that is the bare minimum of what they could do. Especially since they didn’t do a full refund and kept the deposits that were made on the tuxedos. The amount of stress my family and I went through on my wedding day is literally unmatched. When Amy spoke to my mother in law she seemed very nice, however her primary concern seemed to be making sure that this situation didn’t hit social media because they “have 70 years of doing this and this was only ONE wedding”. She told us that she was going to meet with the owner again and explain the urgency of this and get back to us today about how they would handle this. We still have not received that call. This is something I won’t ever forget and I want to make damn sure it’s not something anyone I know, ever has to deal with. Take. your. business. elsewhere. Trust me, this is not the risk you want to take for your big day. Pay a little more, go somewhere that they understand customer service and basic measurements.
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May 2021 by Marissa R.
If I could give them 0 stars, I would. About a week before the wedding we went into Rondinellis niles store for my husband to do his final fitting for our wedding. We were greeted by the manager of that store who informed us that they almost sent his stuff back and it's a good thing we came in when we did, why? I'm not too sure because we called them multiple times and kept them in the loop of when we'd be there. Anyway, she proceeded to tell me how the "final fitting wasn't even necessary" and it's not something we HAD to do. Well, I'm glad we did bc that's when we found out that they had put the numbers in backwards, so we had all the incorrect colored vests and ties. As well as incorrect sizes. Then, just a couple days before my wedding they started finally calling my bridal party to do their final try ons. Every single one, besides two, were measured incorrectly, resulting in tuxedos not fitting anyone. I was told they would be ready for pick up the following day. I was also told that because of prom season, everything was backed up but that the changes would be done and ready. We went back, my kids tuxedos still did not fit. So now, we are waiting for tuxedos to be available the day of my wedding. We got them, they were even smaller than before. This went on until AFTER my wedding was supposed to have started. My family was sitting in the lobby waiting for pants for my kids. Which still did not fit but we had to make due with what we had and take the pants that were meant for my youngest (and literally falling off of him) and put those on my oldest. Ultimately, neither one of my kids had pants that actually fit them but were forced to make them work. We contacted Amy, who is supposedly in charge and some sort of district manager, through the entire thing. She assured us this would be made right. Well, we lost about an hour of time due to Rondinellis negligence. The girls that work at the niles store were rude and incompetent to say the least, but we won't get into all of that. My family and I ended up losing thousands of dollars worth of paid, scheduled events and after Amy's meeting with the owner they decided it would be okay to refund us for the boys tuxedos. I'm not ungrateful for that, though I do feel that is the bare minimum of what they could do. Especially since they didn't do a full refund and kept the deposits that were made on the tuxedos. The amount of stress my family and I went through on my wedding day is literally unmatched. When Amy spoke to my mother in law she seemed very nice, however her primary concern seemed to be making sure that this situation didn't hit social media because they "have 70 years of doing this and this was only ONE wedding". She told us that she was going to meet with the owner again and explain the urgency of this and get back to us today about how they would handle this. We still have not received that call. This is something I won't ever forget and I want to make damn sure it's not something anyone I know, ever has to deal with. Take. your. business elsewhere. Trust me, this is not the risk you want to take for your big day. Pay a little more, go somewhere that they understand customer service and basic measurements.
