The Verizon store in Niles is highly praised for its friendly, knowledgeable, and helpful staff. Customers appreciate the excellent service, especially from staff members like Tae and Bridget, who are patient, informative, and attentive to their needs. Many reviews highlight the store’s welcoming atmosphere and the staff's willingness to assist with exploring options, upgrading phones, or fixing devices promptly. Customers have had positive experiences switching to Verizon, noting that their prices and customer service surpass other providers like AT&T. The store offers convenient options for ordering online, with in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. Overall, this Verizon location is considered the best, providing a seamless and satisfying customer experience, making it the preferred choice for mobile, 5G home internet, and business needs.
Well if my phone's works better then they get a good rate but I don't know yet
March 2026
Awesome experience! Jared was extremely helpful with the whole process and we walked out with a brand new phone for $50. Plus it was fairly quiet even when busy, the staff were nice and helped with one of our phones not charging! Would recommend Verizon and specifically this location to anyone!!
November 2025
This location went above and beyond to fix problems caused by another store that wasn’t owned by Verizon.
