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November 2023 by Devon Weber
I’m leaving this review before I go pick up my purchase so the overall rating could change. But this 5 star review reflects the process of going into the store and purchasing. First off we were met by an associate by the door named Stephanie. (She was amazing). Very polite and very helpful. They don’t follow you around the store and make you feel pressured while shopping. But they are available for any questions when needed. She answered all questions we had and made the process so smooth. This experience def makes me wanna go back for future furniture purchases! I would go back and seek for Stephanie’s help in particular because of how great she was.
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November 2023 by Katie Egan
Christopher was so helpful and kind and just fun to be around! He helped us get everything we needed all while helping us budget. At the end we also got help from Doug and he was wonderful too. They both seemed to genuinely care about us and our experience.
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November 2023 by David Crotsley
Our guest experience specialist was David Blackwell. Excellent knowledge of all products. He helped us through the whole buying process and made it very easy. We will definitely continue to shop at Bob's Furniture.
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November 2023 by Makenzie Mizer
Had furniture delivered today and my couch was scratched. I had to take time off work to be there for the delivery. The couch now has to be replaced and I can’t take any more time off of work so I have to wait until next Saturday. Extremely inconvenient and their customer support team called me 3 times to set up the new delivery time and then another person called to do it all over again. Should be a seamless process and it is now almost 3 weeks before I can have the correct furniture in my house.
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November 2023 by Randi Marion
I had the most wonderful experience at Bob’s discount furniture. We were greeted by an adorable sales rep named Carrie. We said we just wanted to look around and she responded no problem. Let me know if you have any questions or if you need any help. I walked my sister-in-law down to a beautiful princess beauty vanity for her granddaughter. Then we went back towards the beautiful sofa they had when you walked in through the front door. We sat down on the sofa and both fell in love instantly with the sofa. Carrie walked back over and I said I have to have this sofa it’s the softest most comfortable sofa I’ve ever sat on! She proceeded to tell me about the sofa and the warranty, and next thing you know, I own a new sofa, matching ottoman, and the beautiful rug that was displayed with the sofa. She was very knowledgeable and professional. We proceeded to leave the store and go to another stop on our list. I said to my sister-in-law why didn’t you get the sofa too? You loved it? She called her husband my brother and he said sure you can get a new sofa. We quickly called the store asked for Carrie to let her know we were on our way back to purchase another sofa. She said wonderful news. I’ll see you soon. We walked in the door and she was sitting waiting for us to purchase a second sofa.Needless to say, all three of us had a wonderful evening and two of us left with beautiful brand new sofa’s! I would recommend Bob’s discount furniture to anybody. And please ask for Carrie. She’s wonderful! Tell her Randi sent you!
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November 2023 by Cheyenne Mckernan
We came into Bob’s with intentions of looking around and coming back later to get what we wanted. We ended up leaving with multiplepieces of furniture and a great price for them. Stephanie greeted us so warmly at the door and was so attentive and helpful but never hovered. It was honestly the best experience I’ve ever had in a store like that. She helped us through pricing, colors, styles and payment options and it made it so comfortable and effortless to make our decisions. I would seriously recommend going here for furniture over anywhere else.
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September 2023 by Scooter Downs
We were helped by Nick Albu, a very friendly, and knowledgeable salesman. He took his time to explain every aspect of the furniture set we were interested in buying. He wasn’t pushy about selling anything or rushing us along, as if we were wasting his time. I was very impressed with the whole experience. The entire staff was very friendly, the store is set up in a very welcoming manner. We will definitely be repeat customers, and will also be recommending Bob’s to our friends, and family, that are looking for new furniture for any room. Thank you to everyone that helped make this a truly amazing experience. We never imagined that buying a new living room set would be this easy, and exciting.
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September 2023 by Tina Walker
Chris and the managers from North Canton, OH were very polite and helpful with everything we were looking for and answered all questions we had! They were great with helping getting us financed. Can’t wait until we can start using it on 9/23!! Thank you guys and we will be returning as customers again!!
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September 2023 by Cierra Clites
Thank you Dave for helping us select our furniture and being there to offer help when we had questions. Thank you for letting us know our options without putting pressure on us to make a purchase. We can’t wait to get our furniture into our new home!
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September 2023 by Americas Best Value Inn Alliance
Matt was Awsome! Helped us with all our needs and didn’t rush or push us into anything we did or didn’t like, great prices also! Look for Matt for a great and pleasant shopping experience! Also don’t forget to look out for his shiny shirts ?
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September 2023 by Fomo Baggins
Great service each time we walked through the doors. A team member greeted us each time and answered any and all questions thoroughly. Nick was our personal rep who could not have been more professional but also friendly. Made a big purchase for us very relaxing. We are comfortable that we made the right decision for our space. Thank you Nick and team Bobs. Will absolutely be back! The Sheridans
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September 2023 by Mary Warther
We were greeted right away and directed to what we were shopping for. Then we were able to look around for a bit before the sales associate came back to check on us. Stephanie was very helpful, answered all of our questions and even helped us get a lower price on one of the items we were buying. Great experience all around!
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August 2023 by Greg Haines
Great service. Salesperson was very helpful
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July 2023 by Betty Shahan
Friendly helpful and they take time to find what you need.
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July 2023 by Kim Bradley
My sales person was knowledgeable and let me look on my own with no pressure! Then she helped me with everything I needed. The price and quality are excellent and was able to get next day delivery!! Highly recommended!
