Fannie May is a popular chocolate shop and factory that offers a warm and inviting experience for visitors. Customers often mention the friendly and cheerful staff, especially highlighting employees like Miss Jane, who make visitors feel at home with their smiles and helpfulness. The business features a factory tour that lasts about 45 to 60 minutes, providing an enjoyable, free experience where guests can learn about the company's history and see the chocolate-making process through glass-enclosed viewing areas. Guided by energetic and knowledgeable guides, visitors receive several free samples of delicious chocolates during the tour, which is highly recommended and requires reservations. The factory also has a company store where visitors can purchase a variety of chocolates made on-site, with good deals available. Families and groups, including homeschool field trips, find the experience fun and educational, often leaving with bags of chocolates and happy memories. Many customers appreciate the quality of the samples and the excellent customer service, with staff members being kind, patient, and attentive, even when visitors stop by close to closing time. Overall, Fannie May provides a delightful chocolate experience that combines informative tours, tasty samples, and friendly service, making it a must-visit spot for chocolate lovers and tourists alike.
All of the candy I have sampled at this place was pretty good and test very fresh as if it was just made
November 2025
We stopped on a slow Sunday and Miss Jane made us feel like we were coming home - warm, inviting, full of smiles! We sampled, we wandered, we bought bags of Christmas goodies and loved every minute of our visit. Thanks! (By the way, those are BUCKEYES! NOT truffles!)
March 2024
My husband and I stopped in this morning for a date, and we loved it. I wish I could remember the lovely woman's name who helped us. She was an absolute gem. So kind, knowledgeable, and happy. She honestly made my day with her warm welcoming demeanor, and I really hope she sees this!
