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April 2023 by Melissa M.
Been going here for the past decade and will continue to keep going. Never had much issue other than it being a little expensive and checkouts lines are long sometimes. Wish they had more "express" self checkouts lanes for us just running in and out. But all in all, still one of my favorite places to get groceries.
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December 2022 by Linda D.
I so wanted to like this store. We are new to the area, and are looking for where we will buy our groceries. Out of 16 items, we were overcharged for 10 things. The other 6 items were accurate. Taking our receipt to customer service resolved some of the issues, but later evaluating the transaction revealed over payment of around $3. Unacceptable. Customer service was not helpful. Frustrating experience. We won't be back.
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August 2021 by Valeri W.
I am giving a review for the Giant Eagle on the Strip, and three other locations. First the Strip. Clean, Pretty good selection. Very nice people. Never had a problem with anyone in this store. Things they should work on: Keeping the stock up a bit better. (although I do know a lot has had to do with Covid) But, all and all I love this store. Massillon Location: Eh...In a pinch it's okay, but the selection is scant. If it weren't for the fact there is no other grocery store near this location, I think the sales would drop dramatically. Third Location: Raff Road..Good selection, clean, but could be better. Location is a bit dangerous. I have had two different shoppers make me feel threatened by their actions. NEVER go there at night. Fourth and my FAVORITE..Green. Wonderful selection, clean, great staff, zero problems at this location as far as I am concerned. It's even fun to shop at this location. There is one more location I also love, but it's not as near me as the others, but the Strongsville location is the BOMB!! Five star rating is only for the Strip, Green, and Strongsville locations.
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July 2021 by Brittany R.
Rude customer service speaking with baker over the phone. She appeared to be inconvenienced by my inquiry to see if my husband could pick up cake 2 hours earlier than scheduled time. I had ordered a cake on Friday and had scheduled to pick it up Sunday at 2pm. She didn't ask for my name to figure out if it could be ready or not. She just said "I haven't even gotten to the 1 pm cakes" and didn't give me an estimated time that I could pick up my cake but when I asked she said 2 pm. I understand if it cannot be completed before the scheduled pick up time, however, she could have been more professional and polite regarding it. She simply was not friendly. Next time I need a cake, my business will go to a store with better customer service to avoid such rudeness.
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May 2021 by Robin Crotty McLoud
We purchased a rectangular cake yesterday with buttercream icing, almonds around side, glazed fruit on top, almond extract cake flavoring, and custard filling. We wanted to give kudos to the team, as this was one of the best cakes we have ever tasted. There were five at dinner (and the waiter), and we all couldn’t stop talking about how delicious the cake was! Thank you for making our Mother’s Day celebration so wonderful!
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March 2021 by Kellie Marochino Heath
The pharmacy has really gone downhill. I never get the automatic refills anymore, even though they say that it's on my account. Now I'm having an issue with the pharmacy telling me that I have no refills left. The bottle that I just emptied advises 1 refill. Right, GE Pharmacy... I'll be switching to my insurance mail order service. This is getting ridiculous.
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December 2020 by Theresa Brusko Miklovic
I order something Tuesday and they didn’t tell me until Thursday that they didn’t have it in stock. When I called customer services they didn’t seem to care at all. Will not be back.
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November 2020 by Jeremy J.
First time ever been into a giant eagle in my life and place a salad reminded me of Kroger I'm in St. John stuff good food selection reasonable prices people ever pretty cool I didn't say what's up to one of the managers and Hinton say anything back so I don't know what was wrong with that guy but hey it is what it is
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August 2020 by Rob Zabel
If they cared about their customers they would have the registers open to accommodate. They have self checkout lines and encourage you to use them but then tell you that you can’t purchase alcohol and act as though you should know better
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July 2020 by Jessica Bruckner
I really recommend Giant Eagles new curbside pickup option because it’s convenient, and I never have any problems talking with the employees about my order!
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July 2020 by Ronnie M.
Horrible! I bought a 5 pack of pork chops TODAY! They were BAD! Horrid foul odor. I called the manager Joe that explained he would allow me to purchase something else Because obviously I didn't want another pack of bad chips. Once I got there he said that was the only thing I could purchase. WTH? $14 down the drIn. Would not recommend the strip!
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April 2020 by Teri Walker
The Hartville store is making every effort to make shoppers feel safe and they are doing a great job keeping shelves stocked. Thank you so much.
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December 2019 by Hilary T.
I wish I could give this grocery store a better review, but it is one of the worst Giant Eagles that I go to. I have been using curbside pick-up recently so that I just pick up items that I need. The online ordering component is great, and not a problem. Upon check-out I always put no substitutions, yet for some reason this Giant Eagle decides to go ahead and substitute missing items anyways. Other giant eagles will call me to let me know if items aren't in stock, but not this one. They just do whatever they want to. Along these lines, they have been sold out of multiple pieces of my order on quite a few occasions recently. Some of the staff there are nice, but there are many who are not very kind. The store itself seems pretty clean on the inside and their cakes are amazing. These items are what is saving this place from a one star review. I will no longer go to this Giant Eagle. Instead, I'll go to the one in Canal Fulton or the Market District in Green.
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June 2019 by Darcy S.
Cashier was complaining to me about how little she was paid while bagger chined in. I get it. I've been there before working a job like that. Issue was I shopped here and purchased almost $100 worth of stuff and didn't receive $9 worth of products. No it isn't a lot of money and I would have had no issue going back if I didn't shop here on my way home which was an hour and a half away. Called Customer service after I realized it was gone. Was told to come back and they would give me the items. Reiterated I was an hour and a half away and he said well I guess you won't be able to get your items. Was told I should have checked my bags. Yes because I'm gonna go thru a $100 Order. 2 employees handling items you would think they would get it right. So now I have to go buy them again locally. I'm not gonna make a 3 hour round trip to get items. I didn't get an apology. Nothing. I don't go down that way but maybe 2 times a year so no I won't get my $9 worth of stuff but I will be calling my bank to dispute that amount on my charge. Ridiculous! I get people make mistakes but when you don't even get an apology that's not ok. Unacceptable
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December 2018 by Alexandria W.
This place is fancy but very overpriced and the checkout is the slowest thing I've ever experienced in my life. Will not return.