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June 2023 by Shalonda Orr
Mr. Larnell Nealy provided me with superb service today. He was friendly, helpful, and patient. Mr. Nell assisted me with making sure I had the right vehicle to accommodate my family during our travel. Thank you!
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May 2023 by Kirk Roberts
Hertz has pretty good deals renting a car for a week is 188$
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April 2023 by Hunter M. Taylor
Unfortunately I had a terrible experience with my rental. I booked a car with a company contract that is tax free and waives the liability charges. I was charged tax and the additional LDW charge. I was then told that the charges could not be removed before paying, that I would need to first pay then contact Hertz corporate to remove the charges. 4 weeks have passed and the charges have not been removed.
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December 2022 by Jack Morgan
I recommend staying away from hertz. They will report your rental stolen and have you arrested.
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August 2022 by Donna Sharps
Be sure to arrive with the credit card you booked with. Even with id they won't let you rent a car without the booking credit card
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June 2022 by Stephanie Short
Gentleman working reservations was helpful, knowledgeable and extremely efficient. Made this a very good experience and note he was very friendly and attentive to our needs. Highly recommend
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May 2022 by Alan Carter
Poor business our flight was cancelled due to weather, and we called to let them know we are still coming, they agreed but when we arrived they had cancelled our car. They had no additional cars to rent. I will never use them again.
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May 2022 by Nicolette Marinos
Renting from Hertz is super easy at CAK! Bob West is super efficient and knowledgeable. Will rent again form here simply because of him!
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May 2022 by Tracy *
Didn't include an EZ pass and I didn't see anywhere I request one. The gentleman who gave me the keys didn't explain anything verbally so I had to ask questions.
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December 2021 by Greg Koly
Our associate could not have been more helpful! She was on top of her game.
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November 2021 by wanda jackson
Make sure your vehicle are free of mechanical defects before you leave
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May 2021 by Mark Y.
Terrible service by supervisor--Cancelling Hertz corporate account! Monday May 31, 2021 Supervisor is not customer friendly, in the remotest way!! We are Gold level 30 weeks per year business travellers! Needed to replace an Infinity Q SUV from a DC rental at Akron Canton Airport! It's a corporate location, not a franchise. She said you're not a rental here, I don't consider you my customer. Take it up with DC location. We were downgraded to small SUV even though there were 10 better SUV's in lot. Because you didn't rent here, I'm not offering you the exchange courtesy as if you had! What pathetic language is that coming from a supervisor on a holiday morning, to a customer who had to drive 100 miles out of the way to exchange a vehicle due to Hertz lack of maintenence! NEVER SAW THIS LEVEL OF SUCH TOTAL DISREGARD FOR A CONFIRMED CUSTOMER-- I can see why Hertz is having financial issues-- exec level guidance and oversight is not there!!! Oil change was 26,000 miles overdue and vehicle was smoking!
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April 2021 by Robert Clark
The young lady working at the desk today was wearing two masks and then pulled them both down and wiped her nose with her fingers and then touched a customer’s credit card. I asked to speak to the supervisor and she said she “is da supervisor” while waiving her finger at me. She’s a very gross representative of Akron Canton airport and Hertz. She smelled like weed and was spreading germs and I’m pretty sure I saw her stealing but can’t be sure.
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March 2021 by Gabe Cristello
Needed a rental to get to Texas for a new job and Hertz was the only rental service offering under 25 rental fee waivers (I turn 25 in 3 months). Great service. Fast and more than polite manager help. Ordered a Manger's Choice online and got a Chevy Trax. Will 100% rent again. Wonderful people.
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February 2021 by FIVE STAR
Horrible experience. Just so you know they do not except visa debit cards. Only a credit card. They do not tell you this until you get there. Terrible company. Also was told I cannot rent vehicle same day at another location. Basicly sol and have a nice day.
