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January 2024 by Michele Busson
Absolutely fabulous experience. Not rushed or pressured. All different options and explanations thoroughly explained. Great selection.
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January 2024 by Rebecca Erickson
The team at La-Z-Boy was great to work with. Everyone was helpful and willing to answer our questions. I also appreciated the absence of high-pressure sales tactics. They were knowledgeable and enthusiastic about their products but let us shop at our pace and allowed us time to make style decisions comfortably. Kaitlyn was a particular joy to work with - thanks for all your help and communication! I recommend this store highly and encourage you to stop in and experience it for yourself.
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January 2024 by Jim Baumgardner
Terrell was very friendly and helpful. Most importantly he was not pushy in making a sale. I highly recommend
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November 2023 by Cayla McAfee
Cassie was great, letting us browse without being pushy but still there answering questions and offering suggestions based on our needs.
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October 2023 by Debra Taylor
We were so fortunate to have Stephanie as our sales person. She really knows her stuff! She’s been with Lazy Boy for a lot of years and knew all the different materials inside and out of the furniture at the store. We loved the friendly, non- pressured atmosphere there. Such an all-around great experience buying a new recliner!!
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October 2023 by Jay Vault
Cassie was an outstanding sales rep.No pressure but answered all questions and gave us plenty of uninterrupted time to look and test. Highly recommend.
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September 2023 by Elizabeth Noyes
Cassie was exceptionally patient with us. I made some selections and told her I would have to come back with my husband and she was totally prepared for our return. All samples were layed out and ready for us to review. Then we had to leave in a hurry after we were ready to purchase and she made it so easy. Cassie was wonderful to work with.
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September 2023 by Mark Christopher
Very helpful sales lady. Got me through to the best product for me relatively quickly. I was impressed. Canton location is a clean store, 2nd time to purchase from here and their older location.
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September 2023 by Cheryl and Chung Lee
The store was clean, organized, and inviting. Cassie was a perfect salesperson. Extremely helpful, patient, and did not hover. Highly recommend.
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August 2023 by Carol Hahn
My overall experience was good, our salesperson was very helpful. Upon our initial visit to the store my daughter noticed several bugs on the furniture so just be careful if buying off the floor. The furniture we chose was very comfortable and priced fair. As far as delivery options, they only delivered to our area one day a week and unfortunately it was not a day that worked for us ideally but will have to make it work. Would definitely buy from again.
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August 2023 by Lisa Tunney
Overall my shopping experience with La-Z-Boy was outstanding, and I’m looking forward to my recliner. My sales associate was helpful and I was please with service I received.
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August 2023 by larry mcelroy
DON’T SHOP AT LA-Z-BOY!!! (Specifically on Dressler Rd) We spent 3 hrs in the store and picked out a couch and 2 recliners. It took so long because the employee and manager were morons and didn’t know anything. The next day we were told they couldn’t get the couch in the leather we wanted. We went back and spent another 1 1/2 hrs to get it figured out. 2 days later we were told that they couldn’t get the couch in the electric recline so we cancelled the couch. We took a sample of the leather for the recliners to another store to get buy a couch and make sure it went with the recliners. A month later they called and said they couldn’t get the leather we wanted for the recliners. I tried to call numerous numbers to complain and finally found a number that someone answered. All we were told was to talk to the store manager. I said hell no because he was the moron that caused all this. I cancelled the complete order which was $11,000. Then we were told that if we wanted our money back for the leather protector they gave us ($43) we need to bring it back in. I said after all this you’re worried about a $43 box of leather protector that you never told us you charged us for because you just handed it to us. He said yeah. NEVER AGAIN!!! STAY CLEAR FROM LA-Z- BOY!!!!!!!!!!!!!!****I would post pictures but we didn’t get anything we ordered so there’s nothing to show****
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August 2023 by Larry M.
DON'T SHOP AT LA-Z-BOY!!! (Specifically on Dressler Rd) We spent 3 hrs in the store and picked out a couch and 2 recliners. It took so long because the employee and manager were morons and didn't know anything. The next day we were told they couldn't get the couch in the leather we wanted. We went back and spent another 1 1/2 hrs to get it figured out. 2 days later we were told that they couldn't get the couch in the electric recline so we cancelled the couch. We took a sample of the leather for the recliners to another store to get buy a couch and make sure it went with the recliners. A month later they called and said they couldn't get the leather we wanted for the recliners. I tried to call numerous numbers to complain and finally found a number that someone answered. All we were told was to talk to the store manager. I said hell no because he was the moron that caused all this. I cancelled the complete order which was $11,000. Then we were told that if we wanted our money back for the leather protector they gave us ($43) we need to bring it back in. I said after all this you're worried about a $43 box of leather protector that you never told us you charged us for because you just handed it to us. He said yeah. NEVER AGAIN!!! STAY CLEAR FROM LA-Z- BOY!!!!!!!!!!!!!!****I would post pictures but we didn't get anything we ordered so there's nothing to show****
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July 2023 by Bret Baker
Our salesman Gage Weisend was super helpful and i could not recommend him enough. Made the process easy and fun and was patient. Very excited to get our furniture. We had gone to 2 other stores beforehand and this was by far best experience. We feel like we got a great deal and are getting premium furniture that will last a lifetime. Will be recommending to friends, family, and coworkers.
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June 2023 by Sharon McManamon
The salesman was very knowledgeable and explained all facets of the purchase. He showed us options to help facilitate our decision. He reviewed everything before finalizing the sale.
