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September 2023 by Gina Gray
Excellent customer service today at Mattress Firm on The Strip in North Canton. Serena was informative and professional and pleasant and even went over and above to find and offer extra promotions.
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September 2023 by Double AA
Professional and knowledgeable staff. They really know their products in detail. With their kind manor, patience and no pressure making sure you purchase the right mattress for you.
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September 2023 by Caitlin Zoumberakis
Phenomenal experience at Mattress Firm! Rob took care of us as if we were family. The service is excellent, the staff is kind, and the conditions were clean. So happy we decided to shop with them. I would recommend this experience to any family or friends of mine!
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September 2023 by Logan Baird
I was in a rush to get a mattress pad. They didn't have one in stock but the girl working was so nice and I ended up driving to another location to pick up a pillow. We really need stores like this one and how it's managed more often! And by the way, the other mattress firm store in Massillon was just as nice and kind.
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September 2023 by Andy Shadle
Was very helpful in assisting me to find the right mattress for my mother. Was sensitive to our needs and desires. I like that there was no pressure selling. Very patient
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August 2023 by Marshall Shreve
The buying experience was easy and any questions that I had were answered professionally. I do admit that I had already researched their mattress lineup on their website and it was just a matter of visiting their store to test the selections I had made. Although I haven't taken delivery of my purchase, I am confident that I will be very pleased based on my experience with my sales agent (Thanks Robert!).
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August 2023 by Bob Myers
Have purchased a couple memory foam type of mattresses from Jamie at this location. He’s been extremely helpful and made great recommendations for me! Excellent quality mattresses (purchased Nectar Mattresses). Delivery was solid and they hauled away our old mattress as well.
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August 2023 by Tyler Knisley
The people here were very nice, however, the follow-through was greatly lacking.I ordered a pillow from this store and was told it would be delivered in a week. Two-weeks go by and still no delivery. I called the place, and the associate assured me he would find out what was wrong (he told me then, he thought the pillow might be back ordered) and get back to me in a couple days. I waited another week with no response, so I called again. I got the same associate, he told me again he would find out what was wrong and get back to me. I went another week with no response from him so I called again.. This time he told me that my order probably got lost in the system and that he would reorder it. I was told my pillow would arrive in one week.Thankfully, this time it did arrive. Still, it is disappointing to wait over a month for my order when I was told a week, and to be repeatedly told the company would get back to me and receive radio silence. I understand back orders happen, but the lack of communication was unprofessional. Don’t tell a customer you’ll get back to them if you don’t actually plan to call them back. I don’t plan on shopping here again.
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August 2023 by Jennifer Ellenberger
We had a great experience with Damion and Serena at the Sunset Strip Mattress Firm. They were knowledgeable about their mattress, pillows and other sleeping items. They were both very personable and took their time with us.
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August 2023 by Justin Elder
Damien was immensely helpful in the search for our perfect mattress! Having our old mattress for the last 13-15 years, there have been many advances in mattress technology and we were quite unaware. He talked through the main types and levels of firmness, and presented examples of each for us to try! And this wasnt a kne and fo e situation...we tried just about EVERY mattress! While Mattress Firm also carries the online "box brands", there was no guessing game as we were able to try out everything!
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June 2023 by Chris Lenarz
Bought a mattess and adjustable bed frame off of Jamie he was super knowledgeable and answered all my wife's questions and was super nice in doing so and we laid on just about all the mattresses there in our price range with no rush feeling or just trying to sell us we discussed every option that we thought we wanted and picked out the best for us really good guy and a nice clean store
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June 2023 by Jo Phillips
Such good service! Serena was amazing. She was thoughtful, helpful, and not pushy. Highly recommend!
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June 2023 by Sean Patterson
Great experience Damian was very knowledgeable and made it easy to pick out the perfect mattress.
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April 2023 by brandon jackson
Got our mattress today great service. Great affordable prices on king size mattresses. I highly recomend. The customer service is great
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March 2023 by Isikar66
The people at Mattress Firm were the epitome of professional! I was able to get my mattress frame and box spring quickly and they even helped me to carry it to the vehicle. I'm extremely satisfied with my experience, thank you Rob and everyone else who assisted me!
