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February 2024 by Michael Mcvaney
Was there 50 minutes or more as a walk in order to go. Sat, 2/24/24 7:27 pm.2 guys not on the same page. Philly steak sub & 1 Lg. Fry. Worst service ever. 1 employee screaming at the other one in front of all the customers that were there. And they were not that busy. No apology to the customer's 2 customers came in after me, left before me. There Frys sat in the bag 15 minutes before they got there subs.I know because I timed it.1 employee was literally just throwing all condiments on to the sub in anger. This guy may need to find some other type of employment. Or try anger management. The other guy probably will quit. I can't even amagin them trying to work together again. So I posted my pics of Food, was absolutely terrible. Screwed up sub real bad, and the Frys were a mix of burnt & some uncooked potatoes. With nothing in the bag to even mabey make them taste better that I ask for. Ketchup & Malt Vinegar. Not even a napkin. This store should not even be open with only 2 employees. Definitely need 3. And people that care even a little bit would be nice. Had to throw it all away because it was that bad. My advice to you; If you plan on doing the same as me. Don't make the same mistake I did. You go in only see two employee's run... it's to bad they run this store this way because they have everything they need except help. I plan on trying to get my money back. Will see how that goes. Also shouldn't have to pay anything until I receive my food & it's all right. So under the circumstances I was witnessing i would have just walked out.
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January 2024 by Arica Volkert
not good, not good atmosphere, manager is rude food is subpar.
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January 2024 by Susan Castro Colon
It was my first time here, and I loved it. The food is excellent and the staff is super friendly and helps me through the menu.
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October 2023 by Madison Canton
I stop at this store for lunch/dinner pretty often. Their food is great! Employees are friendly. I would definitely recommend Penn Station! ?
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September 2023 by Amanda Finn
Started getting busy for lunch and were still very pleasant and friendly. She accidentally overcharged me for a sub and I didn't even notice,but she made sure to refund me. Great service.
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September 2023 by Skylar Oshell
The manager Tiffany is really rude. We had a small problem with our sandwiches and she laughed at us and told us to call corporate. I’ve worked in food service before and the amount of hatred this lady has towards customers is so unreal. Will NEVER be going here again. The company should be ashamed to have employees like that working for them.
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July 2023 by John Pugh
Took 25 minutes to get the food after I ordered. Mananger arguing with another customer about the same issue as I was leaving. That customer ordered before me and still didn't have their food. Just close if you don't have enough people to run the shift. Better to give zero experience than to give a bunch of bad experiences.
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July 2023 by Sandra Letterle
Absolutely horrible. I clearly stated no mayo and said it twice. She even repeated it back to me. When I got the sub, I took a bite and there was clearly mayo on it. I almost threw up. I took it back and they said they didn’t put mayo on it and would not make another one or refund my money. One bite was taken out of it. They have horrible staff.
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June 2023 by Bobbi Ransom
Sign says open at 11 am....their door is locked (11:15) someone in kitcjen made no attempt to even acknowledge us, so we went elsewhere
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March 2023 by Sarah Patricia
The food was very tasty. We had the Philly cheese steak. My husband and I got a 6 inch each. The sub bun was a bit small, but it was filled with a lot of of the grilled items. Packed with flavor, I left full and satisfied, but my husband was still hungry.There was a bit of a wait with only 2 staff members working at lunch hour. We waited about 10 minutes for our sub. They were pleasant and did the best they could.
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October 2022 by Schoony (Schoony)
Top Penn Station I've been too. Extremely clean, the staff was excellent, very polite.Kid-friendliness: Staff was awesome
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October 2022 by Chad Oaks
The amount of toppings in the sandwiches was underwhelming for the price, but the flavor was good.This particular sandwich was supposed to have double steak, if that's double I'd be concerned ordering it with the regular amount.
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September 2022 by Rodney Brown
Excellent food. Staff was friendly and helpful.
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June 2022 by Tom Stonehunter
Mixed opinions on staff & food quality. First time visit for a take out order, 40 minutes before closing. Staff: two workers, one pleasant, one not so. Order needed a roll to be cut. No knife. Guess which worker had already stowed away all the equipment for the night. Friendly worker had to reset the workspace then food was promptly received. Quality: toppings were good but the bun was not enjoyable. It was moist & fresh (good), however also dense & chewy, remininscent of a bagel. After the first couple bites, discarded half of the bun and just ate the sub open-faced. Not the food experience that was expected.
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June 2022 by Jon Scyoc
This is by far the BEST Penn station. We recently moved 25 miles away and will continue to drive back for the best tasting food and outstanding customer service. They need to send staff here for training! Macedonia and Kent cannot hold a candle to this location. Manager Chris is awesome, his sister that works here and Tiffany have been absolutely great!!!
