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February 2024 by Natasha Sheegog
Been many times.. but this time was the worst. My furbaby looks terrible and I paid 80 plus dollars for him to come home smelling liking I just dropped him off and full of knots that could’ve been cut or brushed out.
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February 2024 by RACHELLE ERB
Great selection of frozen mice and rats for snakes. My daughter and I make frequent trips to see the cats that are there waiting to be adopted from the Stark county humane society.
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February 2024 by Robin McGowan
I took my "little new to me" senior rescue dog to petsmart today for his 1st nail trim since I got him... I was so nervous... but Alesha took him into her arms and to the grooming table then easily trimmed his nails. He was so relaxed in her care and wasn't even shaking. Alesha was done with my dog before I even paid at the register... I will definitely bring him back to her! Thank you Alesha!
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February 2024 by Emily Hoffer
Made a grooming appointment for my dog who is a rescue and very shy and skittish. Over the phone they informed me that I would need proof of rabies vaccination, which I had no problem providing. I brought in the papers as well as my adoption papers in case they needed that and they refused to do the groom since the name on the paper did not match the name I provided when making an appointment. I told them that she was a rescue and her name was changed after I adopted her, but the birthdate and dog information was the same and matched. The paperwork was from the vet with the letterhead and everything, but they would not do the groom. I have never heard of this before and every other place that I contacted was very understanding and stated that as long as the paperwork had her information and matched, then the name on it did not matter because she was a rescue and most dogs that are rescued or adopted through a shelter are given different names than what is on the original paperwork. I was so upset because it put my dog through unnecessary trauma (since she is so skittish when we leave the house) and they didn’t even do the groom. It’s very disheartening that they were not empathetic or understanding about dogs that are rescues or had a rough/unconventional start in life.
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January 2024 by Sharell Mikesell, PhD
Purchased clippers to groom our dog...staff was v helpful....highly recommended
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January 2024 by Reese Downing
Taco had his first grooming appointment today with Jessica! He was so well taken care of and came back as the happiest puppy:) amazing service!!
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January 2024 by Emmalee C.
The store is fine and I've never had an issue. I took my dog in to be groomed and it was the worst experience. If I could put negative stars I would. My dog was clipped so so low that his skin was showing. The hair was very uneven on his head and all over his body. There were long pieces left on his toes. I signed up to pay for a bath with a hankerchief and a groom with nail clipping done. My dog did not smell good, did not even smell like he took a bath. When we picked him up he had feces under his tail and I had to bathe him myself when we got home. My dog also did not get a hankerchief, which was supposed to come with the package I picked for him. He was acting very scared and skiddish when we picked him up, which is very unlike him. For the last 12 hours he has been so lethargic and sleepy. He has also been itching all over because they cut him so low. He has gotten a cut here before but it wasn't this bad. I honestly don't know how they looked at him and said "wow he looks great we did great work today!" I will never be returning to this store for my dog to be groomed.
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December 2023 by Michelle W
Jeff, Ciara, Nicole, Angie & Jeff are always so helpful even through the busy holidays. Thank you all so much for your kindness!
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December 2023 by Tiffany Page
Nice staff. Nice selection. Caren did great grooming our 1 year old puppy. Thankss
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December 2023 by Mayson M.
If I could give a 0 star I would. Just dealt with the rudest employee ever there. She had glasses and long blonde/brown hair. She "helped" us with the reptiles. We tried purchasing a reptile and after already explaining to her we have the enclosure and lights at home from a previous reptile, she REFUSED to let us purchase a reptile because we didn't spend $300 there for a new enclosure and lights. WE HAVE THEM AT HOME. After telling her their prices are also insane on top of that, She also was rude and had absolutely NO customer service skills at all. She was disgusting. Said if we don't have the money then we aren't ready. Our money has nothing to do with her. We have money but we already have the things needed for the reptile. Never ever had such a negative experience with ANY customer service person in my entire life. I hope she gets fired no one should be spoken to like that or treated like that. She must be miserable with herself and her life.
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November 2023 by Muhammad Aslam
clean, well stocked
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November 2023 by Thomas Space jr
Always adoptions on weekends . A great place to go
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November 2023 by Panic Manic
The people who work at the store have always been so good to me. They’ve been very attentive, I’ve never had to wait long long times for Assistance in aquatics. There is a manager with straight hair and glasses who is amazing. There was an employee today that kind of got on my nerves but the manager came to the rescue and that is why I’m leaving a five star feedback. Every time I go in there, there are usually very nice people, and good looking fish. I breed the samurai, fighting fish, and this location gets some very pretty ones in at times. Even very long, thin females, which are rare.Thank you very much for supporting my hobby, I love doing my samurai, fighting, fish, challenges, and my little babies are doing good. Same with my snail babies. Take care everybody and thanks again.
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November 2023 by Monette Pearson
Very good, everyone was so polite
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November 2023 by Keith Jenkins
Haircut place cancelled on me twice in a week and then recently was "unable" to cut the dogs hair (have been using the same location for the past 8 years). Somethings changed for the worse.