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June 2023 by John W.
Sam's Club has transferred their phones overseas. It's not worth my time or the trouble to schedule rotating my tires anymore. Costco is opening up a warehouse three tenths of a mile away.
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March 2023 by Jack S.
Think twice before you upgrade to a Sam's Plus Membership. The upgrade is easy, getting rid of it once you realize it has little value is a PIA. I tried, but could not find a way to calculate its dollar value. They might keep more customers if any additional savings were listed on the monthly statement. I tried to downgrade over the phone using their toll-free number. The other option is to stand in line and speak to someone in the Club. The first agent I spoke with gathered some information and then told me she had to hand me off to a 'membership specialist'. That put me on hold with a very loud commercial pushing Sam's benefits. Eventually a quite pushy specialist came on. He tried repeatedly to change my mind, even offering to extend my present membership for 6 months (after which I would have to go thru this same PIA process to downgrade again). I stood my ground and eventually got the downgrade.It was obvious neither agent's first language was English. Compounding my frustration with Sam's was their very thick accents which left me guessing at what they were saying.
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January 2023 by Ayoola Ismail Igbayilola
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October 2022 by Lisa Mae
Everyone is always so nice very nice atmosphere and very clean store
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July 2022 by Mary Swisher
My baby drinks the Member’s Mark Advanced formula. After having an impossible time trying to find it, I contacted corporate. They told me that the Canton location no longer sells it and will not be restocking. How can a store decide not to sell something of their own brand that is a necessity to babies? Very upsetting, especially since I can’t order online and have it shipped either.
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February 2022 by Philip D.
Hello again my folks of the wild wild west ....,.. Sam's club in Portage Ohio is another 5-star establishment . 1st class style and don't have empty shelves baby ....... they're also very professional and go above and beyond. !!!!!!!
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December 2021 by Sheila Stanley
I love Sam’s Club in N Canton.
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October 2021 by John Hupp
a rarity, shelves well stocked
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September 2021 by Sara J.
I know it's hard to get employees, but many of the workers don't understand what customer service is and are rude. Curbside is a joke.
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August 2021 by Britt C.
I really like the set up at this Sam's. I am used to the ones in California and this one was different. I liked the sushi area the choices were amazing and delicious we bought two platters. They were making the sushi right there. They don't offer that at ours. They also have a butcher block set up for meats. Everything looked amazing. Store was clean and stocked. Check out was a breeze, checker was very nice. They had lots of empty boxes available to pack our stuff in.
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July 2021 by Heather R Zartman
I went in to renew my membership. Every year since our original purchase off ID me, we get a $10 gift card as appreciation for our military service. (My husband is Army, I am Air Force). This time, I'm given nothing. I inquire. The lady states I must show proof I'm a Veteran. I point out it says it on my membership card. She tells me that isn't proof. Hmmmm....so we had to show proof when we opened it, then your store notes it on the account and you've not asked for proof since. But all the sudden you want to see my DD214 again? I asked for a refund and to cancel my membership but she refused. I did leave and go buy a membership across the street at BJ's. It was half the price of your membership and I was given a $25 credit for my service. Poor customer service just lost you a loyal customer
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January 2021 by Prince Kelvin
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September 2020 by Mela D.
Quite possibly the worst store in the Sam's chain. The food I like is sketchy at times. And from September on, things get skimpy because space is now being gobbled up by Christmas displays, cookie tins, trees, decorations. It's so depressing. All I want is root beer made with cane sugar. It hasn't been available since August. I go every two weeks so, I'm familiar with-the whole store. I hate self check out. I shop alone so it's hard for me. I like having a cashier. They don't want us to interact with their employees. I'm wearing a mask. I comply. I try to get along. I hate seeing this store go cheap and gaudy. Parking lot is finally paved!!! That was a hassle, maneuvering around barricades. I also belong to Costco. If one opens closer to me, I'll leave sams. Vent over.
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September 2020 by Darlene Waters
My Daughter who lives in Florida has twice placed an order and paid said amount and tip for delivery, Mind you twice they’ve deducted the monetary amount plus tip from her account and in the last two plus weeks have failed to deliver the goods or refund her account which they’ve had no problem taking those funds from her account but they’ve a problem returning the funds or the goods! Thief’s , thugs, Robbers... Disgusting thanks for screwing a Handicapped person A**H***S
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August 2020 by Mary Grace Pyle
love Sam's, alot of summer things on sale now. Always good variety and prices
