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February 2024 by Besha Bebop
The last few times I've been to this store, my experience hasn't been that great. This last time was the worst. The cashier was very unfriendly and unhelpful. I asked for help locating my coupons on the app and she told me I didn't have any. But I had a coupon plus points I could've used. She pressured me into applying for a store card, then put my free gift in someone else's bag. And I caught her rolling her eyes at me numerous times. I will no longer be going to the store now. If I decide to continue to shop with Ulta, it will be online only.
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February 2024 by Dee Reid
Had wat I needed but gotta keep up on the restock for nubian soap.
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February 2024 by Julia Kisner
Had scrubbed my face too hard with baby wipes to get my makeup off lol they were all I had by me at the time but needed up burning my face and using Vaseline which dried it out super bad it felt like dry leather and nose corners were flaky! Didn’t know if I should get ordinary hyloronic acid or this other cream I was stressing what one I should get lol so I asked the worker up at the register idk her name wish I did but she had glasses and high pony I believe she recommended I go with the cream so I did and today I woke up and my skin feels so much better and not like leather anymore so glad she helped me I appreciate it a ton I thought I’d never find a product to fix it :) !
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January 2024 by Jackie Wendell
Rachel is such an amazing person! I came here to spend a gift card I got for Christmas. I’m so thankful for the experience, she was so friendly, so kind and made me tear up actually from being so genuine. Thank you so much Rachel, you made my whole week!
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January 2024 by CK House
I popped in a few days after Christmas. There was a huge lineup of customers and even more customers in every aisle. Thankfully I was able to quickly find the CND nail polishes I wanted, snagging the last 2 of the 3 available. I don't know of any other store that sells this brand, although truthfully I haven't looked because I know I can always get it at Ultra. The line to pay thankfully went fairly quick once a second cashier was added.
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January 2024 by Courtney Forchione
Employees are more concerned with being on their cell phone than helping customers. Really disappointing experience.
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January 2024 by THEE WILDFIRE’s WORLD GTGIT
Customer services didn’t exist accept at the register? There should be floor walkers so we can ask questions.
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December 2023 by Kristy Hiser
Worst place to pick up an order I have been waiting to pick up an order I paid for one person working at the counter while 2 employees stood over chatting with each other do better ulta Sephora definitely will get my business from now on
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November 2023 by kevin a
Friendly and efficient crew.
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October 2023 by Lynette Bourne
Had a wonderful experience with Amanda as she highlighted and cut my hair. She was Very knowledgeable and professional. We clicked immediately and my hair was cut and styled exactly as I wanted it. I would highly recommend her talents.
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October 2023 by Kelsey Davis
I’ve been going to this Ulta for years, and recently, the customer service has gone down hill. Workers just walk by without saying hi or offering help. The line is always long with slow service. Last time I visited, I wanted to buy a cleanser from The Ordinary. I took it to the counter, and it was supposed to be in a box but wasn’t, so it didn’t have a barcode. All of the cleansers on the shelf were packaged that way so there weren’t any barcodes. The cashier offered no help and didn’t try to key in the price or call a manager. She wasn’t offering any help, basically just stood there saying, “That’s weird,” until I finally said I didn’t need the product. I told her they might want to fix that, and she laughed. Weird experience! I left without getting what I wanted. I’ll just buy online from another store.
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October 2023 by Alivia Arnold
Terrible customer service, I was trying to match foundation to my skin tone and multiple workers walked by and didn’t ask if I needed help and then I saw all the working in the back of the store talking with themselves. Might as well just order online and saved myself the trip.
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September 2023 by debi gengler
Drove clear across town to pick up my online order to find out they decided to change the hours in the store but nowhere else!!! They also don't answer the store phone!! Buy elsewhere it shouldn't b this difficult!! Terrible customer service!!
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July 2023 by Alexandra Smith
I seriously love this location. The manager with the long dark hair and the blonde in front is the sweetest ever. She is so helpful and knowledgeable. The store is usually very well kept and everybody is friendly!
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June 2023 by Darlene Stratton
I had injured my face and had a terrible open wound going on. I went in for some serious skincare, but was clueless, and this woman with purple bangs assisted me. She recomended Bio-OIl Gel, and it worked amazingly!!! the whole scab just fell off to reveal new skin. I think her name was Cassandra. Thank you so much!!!
