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February 2024 by Bruce Davis
Manager is very rude. When I returned the rental the manager stated that the rental gas was on full. My paper work says 5/8 . And he stated I signed it. New rental charges were put on my credit card before I return my rental with out my concent. He stated corporate did it. Think twice before you rent there.
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January 2024 by Nyctophilia
Very bad service, I do not advise anyone to rent from them❌❌
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December 2023 by Taematik ATM Money
Interesting place. I was referred by Uber to this location. I was offered an electric vehicle, but when I actually received it, it only had a 30 mile charge. I was told that I could charge it at a Walmart close to me, but there was no chargers at the Walmart. Upon returning the car, the ladies, who were my Customer Service representatives gave attitude they really didn’t care about my concern that I was given the car on an empty charge. So I really didn’t want to be bothered with The unprofessionalism, and was ready to leave. Before I left, they said that I would receive An email Receipt. I never received the Receipt via email, so I called back and they said well I could come back up there, which was an hour away from where I was. The disregard for me as a paying customer really left a distain and non-trust In this location I would never return back here ever again. I would advise anyone coming to this location to look at the reviews before making a decision on renting at this location.
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December 2023 by hasanhart1 Same
The girl that weeks this location is mean as hell she has zero costumer service skills and bad attitude. She needs to go for training.
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October 2023 by Tay Coop
Is it the company, or just Cleveland airport??? THINK TWICE! No don't think, just Say NO! I rented a car, paid upfront, and was charged for returning the car the day of scheduled about an hour and a half EARLY. As well as charged gas when I refilled the tank to full prior to returning it at a gas station down the street from the airport return. I contacted Avis for the past two weeks and they've been giving me the run around instead of giving me my money back. I've provided more than enough documentation, bank statements and receipts from the merchant. The worst! They STILL denied giving me my money back even with the proof of purchase. Would NOT recommend!Unscrupulous company and shysters at the Cleveland Airport Avis center. The return staff was also very verbally insulting and unprofessional when telling customers where to park the returning vehicles.
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August 2023 by Hugh Jazz
In all my years of renting a vehicle, I've always had to call in to extend my contract. Every company I've rented from has stated that. The guy I rented from a 2 weeks ago definitely stated that. I even called in last week to extend it, and he did and asked for my mileage. I'd give him 5 stars all day.Upon returning my vehicle, the lady said that rentals are extended automatically the day that it's due and that I would have to call in the mileage. Makes no sense whatsoever, especially when I was told that I would have to call it in. The day I called to renew last was the day that it was due. It's disturbing that I (or any customer) would receive two totally different answers for the same process. A very important process at that, because it involves a money exchange from customer to business.I'm not gonna lie; it's wonderful that you're open on a Sunday. Greatly appreciated. Can't thank you enough for this. I just need clarification on the rental extension process. It would suck to put off my next rental for a day and go somewhere else, but if a major part of the process has two separate answers, the extra day is just a minor inconvenience because I'd rather be 1000% clear on the terms than play roulette with my credit card...
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August 2023 by Joshua Bryner
Went here to get a uber car didn't pass credit check but rented a uber car for 6 months and no issue. The owner says he won't help people like he use to
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July 2023 by Kadi Wetherbee
Don't waste your time here. The company is unprofessional and so is this location and staff. They claim they know what they're doing. They make it your fault for everything yet they don't know their head from a hole in a ground. Just go to enterprise and save time and blood pressure..
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June 2023 by Patrick W
We made a reservation for pick up at 8AM, no one showed up until 830. I brought up being late and was told "Don't worry about late". We rent from Avis a lot and have never had an issue. I recommend trying a different location.
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May 2023 by H
They just charged me 1400$ for a rental car that got impounded the second day I rented it. I informed them and filed a report the very second day and kept calling them almost every day after that. Took them 3 weeks to recover the car and they charged me for that whole time and also their staff also stole my $400 dollar radar detector from the car
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May 2023 by Rebecca Horrocks
The Owner is the best! Always friendly, kind and accommodating. Love renting from this Avis - been a loyal customer here for years ! Keep up the great work!
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February 2023 by Matthew Navarra
If I could give less than one star I would. The nightmare began with being offered a 1pm reservation for Saturday at this location. This location closes at 1pm. Why would a business offer reservations at the exact time they close? Neither Avis or Uber Customer Service can explain why this happened but the supervisors I spoke with agreed this is not how reservations work.I wasted an hour of my time driving down there for nothing despite arriving at my scheduled pick up time. After several hours with customer service trying to find out where the staff is that is supposed to be fulfilling my reservation, I was offered a reschedule for today at 9am.The new set of problems include; Receiving a compact instead of the mid size I payed for. I'm 6'5" so this is a real problem as I cannot even sit up straight in the car that feels more akin to a child's toy. This rental is intended for Uber so I'll be driving this tiny vehicle around for 12 hours which is a very big problem for me as I barely fit in the vehicle. This location currently doesn't have any bigger sizes so I'm stuck with a car that is way too small for me.Furthermore no compensation has been mention from Avis or Uber as far as what they are going to do about lost wages for losing almost 2 days of work because of this. Apparently it will take Uber several business days from today to "escalate" the situation. Clearly the communication between Uber and Avis is entirely broken in their partnership as one keeps referring me to the other for responsibility. I talk to Mom and Mom tells me to talk to Dad. I talk to Dad and Dad tells me to talk to Mom. I wish I could say that game was fun but it's not.While I was in the store the associate ringing me up got a call from what sounded like a Uber driver who was broken down. This has me very concerned on top of everything else the rental might break down on me while I'm trying to cover the cost of wasted time and money from all of this. Would recommend Uber drivers steering clear of this location.
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February 2023 by rodney roberts
I really enjoy renting from them. A car is available when I require one. If not they let me know.
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December 2022 by Keith Johnson
Shady practices with swiping credit cards, When trying to call to extend, you get a message that the number is not in service. Female staff member is rude and very unprofessional. Urber need to switch to a new location. Never has vehicles for Urber drivers and when you get one they're damaged, not clean, no fluids, windows are a mess, no gas and charge you for gas if you extend. Worst experience ever.
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December 2022 by Danielle Lavender
Individual who rented me the vehicle was very rude. Also was very impatient. He gave me false information and also charged me a different amount than what was on the paper work I signed. When I got the car I noticed that it was making a loud noise on the highway. When I tried to contact them the phone number that was provided was disconnected.
