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April 2024 by Rob Lingle
We ordered a birthday cake for my daughters 13th birthday, and despite the confirmation, it was never made. I asked for a smaller cake for free to compensate me for my inconvenience, but was denied, with no follow up offer for making the situation right, other than "sorry". I left 3 messages for the district manager, and none have been returned so far. I called the general manager who was unhelpful and rude. Thankfully Dairy Queen saved the day with their pre-made ice cream cakes and the manager on duty wrote a birthday message while I waited. I will no longer shop at Baskin Robins, and I would encourage others to avoid also, specifically the one in North Olmsted.
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October 2023 by Adrian Quinn
Patrick always makes our drinks with LOVE. He is definitely one of the reasons we continue to come back to this location. :)
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December 2022 by Stephanie Gale Gerbracht
The cake I ordered and the cake I received. Terrible customer service. I will not be back.
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December 2022 by Ciera Cyrus
So I'm not from the area, much farther south. And there isn't a Baskin Robbins close to where I live. So as I was out getting food I saw they were still open. As soon as I walked in I got a super rude glare and was asked to hold on a minute. No problem as it was almost time to close. A different employee, a young man, was more than willing to take my order. I told him it was my first time there but I was going to be quick making a decision I just wanted to try their ice cream. He was pleasant and patient. He got the two scoops for me and I asked if he could put fudge on it. When he asked the other employee where it was she snapped and said we don't have any hot items we are about to close. He gave me an apologetic look and I assured him it was no big deal I understand. Now because I work at an ice cream shop I get it. It's closing time, you want to leave. However I also know how simple it is to grab a couple scoops of ice cream. I've never been rude to a customer for coming just because it was close to closing. There's a way to treat people and a way not to. That really ruined the experience for me. If it wasn't for the young man who took my order I would've only gave it one star. Hopefully some staff can be trained better at customer service.
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September 2022 by Ash Gumm
This is my first interaction with this place. I ordered half a dozen donuts for delivery and I received none of them. I received the drink and sandwich I ordered, but even the donuts were on the receipt. I’ve called at least 5 times and have not received an answer from anybody at the store. I’m at work and can’t exactly up and leave, but I was going to see if I could pick up the donuts I ordered and paid for when more people get into work or if doordash has to handle it all. 0/10 will not go back because of this. I understand things happen, but to not even answer a phone call? I’m glad doordash was able to help me in the end, but I called to at least see if I could be accommodated in the store for the missing food! It would be great if the staff picked up the phone or even a manager on site, at least when there are multiple calls coming in!
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July 2022 by cgriggsiv
I only gave this four stars because when I walked in it smelled of cigarette smoke and I did not like it but the ice cream was good
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June 2022 by Linda W.
I had been going to this Baskin Robbins location for years. When Bruster's came in I was determined to continue to support Baskin Robbins. My last two visits were so awful that I am no longer a customer. The night workers are awful. One time we got there about ten minutes before closing time. I ordered two scoops and the second scoop was the size of a tablespoon . She looked really tired so I let it go. The next time I went there about the same time and the same worker turned off the "Open" while looking at me as I was walking up. Now I am a happy customer of Bruster's.
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December 2021 by Shannon Hill
The place is understaffed and I understand that. However the people were just mean and rude and the ice cream was disgusting! It tasted freezer burnt and my husband's peanut butter sundae didn't even have peanut butter on it. It had chocolate and caramel. As a customer I try to be understanding and polite and nice because I know places are struggling but what happened there was just unacceptable!
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August 2021 by John Thomas
Great customer service, nice selection, very accessable. Oh, did I mention reasonable prices.
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August 2021 by Leeann Ferguson
Google said they were open till 10pm got there at 8:51 and they were closed. I called and the boy that answered the phone said "oh yeah we didn't change our hours on the internet". I said "what time do you close" he said "we close at 8:50". Crazy!! 8:50pm Crazy!!
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February 2021 by Sandra Legg
Great experience New ice cream flavor Love Potion 31 was delicious. Great Service. Thank you
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February 2021 by M F
Their blender for making milkshakes is always broken. It's been broken for 3 months now. Franchise owner is obviously incompetent to run this place. Why advertise for milkshakes when you can't ever sell them? Worst Baskin Robbins, go to any other location where their equipment actually works.
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February 2020 by AngelA Latorres
3 times in a row now I went there and they didn’t have any of the flavors I wanted and they had stuff mislabeled. Just terrible
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January 2020 by Chuck Gamble
Ice cream is decent
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January 2020 by Ruth M Colon
Good workers there and a clean place.