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December 2023 by Jim Harmon
This place is terrible, they do not even have cars it is in a shopping plaza next to West Marine. I rented a economy car for my kids driving test (online reservation). Show up to pick car up and they hand me keys to a Ram 1500 after the contract is signed. Then proceed to tell me I can drive it to the airport where they will give me a economy car. Call main phone line and they tell me money cant be refunded because it was reserved online. Do not use this dump, you've been warned.Do not use this dump, you've been warned.Do not use this dump, you've been warned.Do not use this dump, you've been warned.Do not use this dump, you've been warned.Do not use this dump, you've been warned.Do not use this dump, you've been warned.Do not use this dump, you've been warned.Do not use this dump, you've been warned.Do not use this dump, you've been warned.
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January 2020 by Kelly Ryan
If I could give them no stars I would. Nasty attitude and terrible customer service.
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January 2020 by Jimmy Langa
Very unhelpful and unaccommodating. I went with U-Haul and they were awesome. Would definitely recommend them instead.
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October 2019 by David Spotts
I made my reservation a week ago. Didn’t have the right vehicle. Changed the scheduled time of the rental, asked for information my insurance company has never heard of before, threatened to end the transaction because I told him I was going to contact corporate, then threatened me on the way out the door. News for you- budget does care about this situation and is going to make it right.
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October 2019 by David Spotts
Didn't have my reserved vehicle, didn't honor the pickup/ drop-off schedule, didn't accept my insurance card because it was in electronic form, got livid when i said i was going to notify corporate, left with no vehicle. Fortunately, corporate is ALL over it and is more shocked and disappointed than i am which is unimaginable. Do yourself a favor and avoid this location if you want to leave with a truck.
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October 2019 by Mike Sawyer
Took 16ft truck from Ohio to Texas. Avg 10mpg. Truck was comfortable with good AC. Tires were good. Top speed set about 77 but you don't need to go faster in that kind of truck anyway. Just beware of that limit when passing other trucks or you'll upset the four-wheeler behind you. LOL. It will teach you to have patience with the big-rigs.
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October 2019 by Daniel Berghoff
Went to get a truck that showed available online. It was a whole hour before they closed. The two older men were extremely rude and turned us away because they said the trucks were all locked up. So I went out to the parking lot to see if uhaul had availabilities and they immediately helped me within 10 mins. As I was pulling out the old man was writing down information on a truck that wasn't locked up. They made a terrible excuse due to the fact they wanted to go home. Absolutely worst business! Never will I allow my family use the rental location.
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October 2019 by JD R
Had a truck reservation, and there was on one there. Never use this location.
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August 2019 by Bill Ford
Don't ever rent from this location! Made a reservation weeks in advance for two college kid move-ins and was rudely told upon arrival that my 16' truck wasn't available, I was forced to take a 26' diesel truck to traverse the narrow side streets at OSU with GREAT difficulty. After I returned the truck I got a rude voicemail from most likely Gary indicating I would be charged an additional $35 because I didn't fill the tank up to the neck! This place is the worst , I will be contacting Budgets CEO and asking compensation for this terrible experience and over charge.
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August 2019 by Andrew Zitnik
Reserved our moving truck one month in advance through this location. When we went to pick it up, they did not have our truck and made no effort to help us secure it. Avoid this location!
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July 2019 by Chris Opper
For anyone out there planning a move soon, do NOT use Budget Truck Rental especially the one in North Olmsted unless you want them to call and cancel your reservation little over 12 hrs before your move.
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June 2019 by Chris O.
For anyone out there planning a move soon, do NOT use Budget Truck Rental especially the one in North Olmsted unless you want them to call and cancel your reservation little over 12 hrs before your move. I understand accidents happen and normally I'd let things go, but this isn't the first time Gary at Budget screwed up. He gave me the wrong size truck and didn't own up to it until we called him out on it which definitely seems now like that wasn't an accident. I look back now and think I'm lucky I even received a truck and that it had 4 wheels. Most recently he called 15 hrs before our rental to say he wouldn't have a truck for us as he was overbooked. When my wife said we had a reservation and asked Gary what he would do to help resolve this, he said, "I ain't gonna do nothing". Now we're left trying to find a truck last minute and go figure, the rates the day of your move are quadruple. Do yourself a favor and pay the little extra and go with U-Haul or Penske and don't leave your moving day to Budget Truck Rental (24779 Lorain Road, North Olmsted, OH) and Gary.
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June 2019 by Daniel Brewer
Location is closed. Truck reservation website triggered a phone call to confirm.
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April 2019 by Hawaiian Silky
I had a terrible experience with Budget Truck Rental in North Olmsted, OH! My family and I just relocated from Houston, TX all the way to Cleveland OH. We rented the truck and car carrier from the Budget Magnolia location. They were nice. Picked up the truck on 3/28. Arrived in North Olmsted on 3/30. Truck was due back on 4/3 at 9 AM. Unfortunately our movers did not show up at the scheduled times to help unload the truck. And I was limited due to my disability. We finally
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April 2019 by Alisha Davidrichard
Rented a truck to move to Florida. It was a piece of junk. The cab and cargo area leaked the entire way! I had rain pouring down my back and my items were soaked when I arrived. The check engine light was on the entire time, the truck did not want to take gas, and the gas it did take I averaged 6mpg. 30 minutes to fill at every stop and there were many. I would never suggest a budget truck again, uhaul has never done me wrong like this.
