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April 2024 by Marcos Orellana
Soooooooo......
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April 2024 by Bridget Callahan
We had to find a room quick after a terrible airbnb incident, and we lucked out with this one. Everyone was really friendly, the room was great, and it's directly next to the metroparks which meant that we could take the valley parkway to lots of places on the west side.
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April 2024 by Kyle Humphrey
This is hardly the fanciest place around, and I had a few issues with the property and the room (a running toilet, a building front door that banged loudly in my room every time it was closed). That being said, I was absolutely blown away by the staff - especially Maygon at the front desk. She went super above and beyond and seemed to really care about her job and getting it right. For that reason alone I'd stay here again.From a practical standpoint, it was about a ten minute drive to the airport. The hotel itself is on an odd but quiet street close to a mall and a whole mess of (mostly chain) restaurants.
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April 2024 by Logan Nero
Nice Rooms and amazing service and friendliness. Especially from the maintenance man Elvis, my car battery died and with amazing kindness he helped jump my car, thank you for the welcome and the stay
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March 2024 by Josh Smith
I had a great stay. Shopping nearby. Rooms was excellent. Staff was friendly and helpful. I will stay again soon. Like a little flat or apartment. Full kitchen and fridge. Shower had the best shower head I've ever used.
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March 2024 by Logan Ebner
Not only is this building oddly run down, it’s overpriced and we had a horrible stay. Fire alarm went off at midnight, waited 45 minutes to come back in with no statement made on what happened or if it was safe after the fire department exited. Our bathroom door didn’t shut because the hinges were rusted and off center, the lights were rusted, our toilet clogged every time it was used, even being flushed with nothing in it, staff did nothing but hand us a plunger. I’d suggest picking any of the other hotels next door but definitely not this one.Rooms: Rusty, door didn’t close, toilet didn’t workSafety: Did not address fire alarm or police or fire department being in the buildingNoteworthy details: Outdated building that clearly needs some work
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March 2024 by Heatherlee Finken
Awesome little sweet!! Would be nice if I was able to stay longer!!
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February 2024 by Bryant Beem
Lynsey sold me the room at the golf show and Maygon was great at the front desk! Would recommend
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January 2024 by Yasmin O Wingfield
My stay here was perfect. I was pleasantly surprised by the friendly service, clean facilities and great location. I'd highly recommend a stay here!Food & drinks: There are plenty of restaurants in the area as well as grocery stores.
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December 2023 by Kathleen Deitz
I really like some of the staff they're really friendly and helpful. Katie especially was amazing. From my head is that my husband travels for work we have been there 2 months no problems. Then a housekeeper there named Desmon installing $80 out of our room. I as well watched him stealing Amazon packages from outside people's doors. When I asked him he said he was taking the package downstairs and never did I watched him throw the package away and walk away with the shoes that were inside. When my husband asked for the money he got upset and went in head is kicked out of the hotel the manager Dave was told that he stole the money and was told about the Amazon package he was stealing and did nothing about it but kick us out of the hotel for telling him. Other than that the other staff is great and wonderful. The front desk girl Tiffany gets an attitude with people and gives dirty looks. And if you have a housekeeper who is stealing from people how many other people's he stealing from and people don't realize it when they're stay over cuz he only takes a small amount. I think something should be done about it but when I said something about it I got kicked out of the hotel last minute got kicked out of the hotel after our stay was extended they came to us and said you have three hours to get out.
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December 2023 by Angelique Meinesz
Very kind staff and clean rooms. Its close by the stores and you can get everywhere within no time. Very good place to stay at!
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November 2023 by Candace Martin
Stayed here one night when our flight got in late.Pros: clean room, kitchen in the room, price, location, Cleveland art downstairs, water temp was good.Cons: paper thin walls. Someone's alarm went off at 4 am, 4:30 am, and 5 am and it sounded like it was IN our room. Same for any conversations nearby. Three pillows for 2 people. Uncomfortable bed. Weird smell in hallways.I'm pretty flexible about hotels as long as I can sleep. This one did not pass the test. Won't be staying at this chain in the future.
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October 2023 by Kacey Halbert
Highly recommend staying here! I spend a lot of time in hotels due to near constant travel for work and have stayed at many Sonesta properties (they can be hit or miss). I was pleasantly surprised by this location across the board. Exceptional and friendly staff, well-cleaned rooms with comfortable bed, spacious bathroom, lots of storage space, and the kitchenette & large desk was a bonus! I only wish I could’ve stayed and enjoyed it for longer. Do not let the hallways fool you, as the rooms seem to be updated at some point in the past several years and are in really good condition. It was also very quiet and there are plenty of food and stores nearby.
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October 2023 by Kathleen Miller
The rooms are always clean, staff is always friendly! I stay here every single time I come to Cleveland. The price is competitive for a hotel room, and BEYOND great for a suite! They are about to start some renovations, so it’s only getting better!
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October 2023 by Zack
This is a good location for anyone who wants to visit Cleveland. It has close proximity to the airport without being noisy and a very friendly staff. This is also an incredibly clean hotel that offers a nice weight room for that mid-vacation workout. It's also a stone's throw away from the interstate making it easy to travel around the Cleveland area to enjoy the many sites. They also have onsite grills for a chill night in.
