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November 2023 by Justin
Called to speak to manager, man who Answered phone had attitude and wouldn't answer my questions, kept repeating his self rude ugh so annoying
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October 2023 by James E.
simple tire install took over 2 hours with most of that time the techs were just talking to each other instead of working. I will never return or recommend service here to anyone I know.
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August 2023 by Tbaz
I would give them a -100 star review if I could. The worst experience getting tires hands down in my life. Paid 900 for 4 new tires, and the first day I brought the car home, one tire was already leaking. After they fixed that, another tire began to leak, and then another constantly for 3 years straight. I have had at least one tire leaking since I got the tires put on.I had my main mechanic fix a few leaks and conrads fix a few. This last time I brought it to the three tires were leaking air. They told me they fixed all of them, and when I brought it home, one of the tires was still leaking. I brought it back a month later, and now they say I need to replace it.The tires had a 50,000 mile warranty and they refused to honor it because I didn't get my tires rotated enough. I expressed my frustration to the manager Brian, who was rude and condescending to me. He took zero responsibility for the issues I have had and said I must have drove the car to hard, which is completely false.Instead of trying to resolve the issue and leave on good terms, Brian constantly made disparaging remarks and put words in my mouth when I voiced my complaint. The customer is always right is definitely not the motto of this shop. Like I said earlier hands down the worst experience getting tires I have ever had. I will not do business with them again and suggest you don't either.
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August 2023 by Kyle Wooten
Absolutely terrible. Over $900 worth of brand new tires bought here and one had a hole in it. Conrad’s refused to put on a different tire and instead charged me for a patch. The tires weren’t even the same. I’ve never had customer service this bad. Will never recommend anyone go here. They don’t do refunds for their mistakes and false information. What a terrible experience.
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August 2023 by gabri degardeyn
Spent $915 on tires and one of them immediately stopped holding air. I was told I cannot get a new tire and they have to patch it. When spending almost $1000 on tires i expect to have a brand new tire not a broken one that they have to fix 2 days after getting it on. I was also not given 4 matching tires, one of them was a year old. Stay far away from here unless you want them to rip you off and steal your money.
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July 2023 by Eevee
Do not go here! There is no communication in this place and they will deflect blame on you for their mistakes! Truly don’t understand what they do all day because they never call to give me updates on my car, I’m the one who has to call them. Every time I try to schedule an appointment they come up with some excuse for why they can’t get me in.
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May 2023 by Bryon
Not happy any more. Used to go here a lot. Got front brake pads, rotors and calipers... which are great and perfectly installed. But during the brake fluid flush, my shift interchange solenoid got loose or something because now every time I hit the brake in park it makes a loud bang on rhe shifter. Went back, they looked at it and said yah that's normal, you'll get used to it, nothing can be done. Well it didn't make that noise before, will fail completely soon. No other vehicle of this make/model makes that noise.
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April 2023 by D S
They went out of their way to find a part for my car. I appreciate their concern.
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March 2023 by Marina Damron
Well... This place truly rated 5 stats even though I hope someone could have inspected the problem right away and not after 2.5 hours. I truly hoped for a quick resolution of my problem but it is a Saturday afternoon... So. Busiest day of the week for that particular business, nevertheless, outstanding customer service, great location (walking distance from shopping center... Suits me well :) ) highly recommended even though my post won't give me any discounts... Lol
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January 2023 by dylan ahern
This place is such a joke. Scheduled oil change 4-5 days ago, they call me today 30 minutes before my appointment to say they are behind and asking if i can reschedule if not it will take around 4-5 hours to finish. During the phone call i was also put on hold to speak to a manager and after about 5 minutes went by someone answered and acted like i was not waiting to speak to a manager. I just think this business is a complete joke dont waste your time. When i said i would go elsewhere the person got cocky. Actual joke of customer service. Honestly one of the worst experiences of my life. total lack of character.
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November 2022 by Tiff Stickle
This place is great ! The people there are very nice, and accommodating. When it comes to buying tires you can do it online, pick out your tires and set up an appointment, you can pay for it then or after the job is finished. Another thing I like about it is they are great at telling you what your vehicle will be needing and provide you with an estimate at the time of checking out.
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November 2022 by mrednblack6
My first time here. Great experience. Friendly workers. Knowledgeable workers. I took care of THEE Mrs. Conrad in her final days, and felt happy that her family business is all well and good.
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November 2022 by Virginia Stucko
Great service. Very courteous & helpful. Comfortable waiting area.
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November 2022 by Jeremy C.
Made an appointment online for 2:00 and the service guy called me and said he may not be able to get to it right away which I was fine with. It's now been 24 hours past my appointment and they haven't even moved my car. It's a flat tire, all they had to do is check it for me and fix if possible. I went in there to inquire and the guy offered me my keys back....what am I supposed to do? Won't go back after this incident as I will pay double to avoid. Save yourself the time and go somewhere elsewhere. Ended up getting 4 new tires at Firestone just to save some money and avoid Conrad's.
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October 2022 by the gamer boy M
My daughter took her car here and I feel they took advantage of her on 2 separate occasions. Both times we called around after work was completed and found the prices charged were higher than shops around them. NEVER AGAIN!!!
