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December 2023 by Spencer
Crystal the shuttle driver was super kind, and gave us a ride to grab food late at night. Excellent stay.
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December 2023 by Andrew Dahle
Stayed here for a business trip. Staff was courteous and helpful. Great visit.The fitness center is small, but sufficient. Hottub was nice.
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October 2023 by RACHEL CHAVES
We stayed at the hotel on our wedding weekend. We also reserved block rooms for our guests and the hotel itself was wonderful. Our room was very clean upon arriving and the employees were so sweet that helped us check in and purchase snacks at the front desk. We also took advantage of the shuttles they have available. Our driver was very sweet, and everyone was able to take the shuttles from our wedding location back to the hotel safely. If you are in need of a location near this hotel for a wedding I highly suggest working with them and Taylor Pellegrini who took such good care of us when we were setting everything up with the hotel.
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September 2023 by Steven Rusk
Nice location, the place is okay... but needs to pick up their game.They were out of two beds in a room. But 8 a room with a bedroom, a fold out couch in the living room area .... but it was ripped and was unusiable. Also, no bedding for it was in the room. So it was not usable bed.I called down and was told that they would replace the couch and make up the bed while we went to dinner.When we got back from dinner, we found a twin fold up bed beside the couch and had the bedding and pillow stacked on top of it.So, we paid for a double room, and had to setup and make the bed ourselves .The breakfast eggs, potatoes and sausage was room temp. The layout of the breakfast area, was done in such a way. It was obvious the person who maped it out had never eaten breakfast there. The milk and juice cartons were warm.This was not the problem of the staff working the kitchen, it is management's lack of careing, knowledge, and not checking things, the pompous manager working that day walked through the room and never checked anything, nor made any contact with guests to see if things were good.Also Marriott has some other issues at a corporate level... the body soap, shampoo and conditioner bottles have unreadable labels so you don't know what is inside.I travel for work and have over 10,000 nights in hotels. Marriott has gone downhill to the point that their service is below a mom and pop's motel. Or what a motel 6 is now. But they charge almost $5 for a cold soda at the front desk.
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September 2023 by Scott Miller
This is NOT a great Courtyard, or Marriott location in general. It's not dirty, but it doesn't feel like everything is there either. And the desk / bistro staff are all over the place from pleasant to downright unhelpful. I'll give a different Marriott a shot next time I'm in Cleveland.
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August 2023 by Michael Collins
This is one of the best courtyards I have ever stayed at. Overall stellar experience. Staff was AWESOME..room was comfortable and cleanliness was superb. Thanks to the entire staff for an unforgettable experience. When on Cleveland again, this will be the only hotel I stay at!.Rooms: Large clean and compact
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August 2023 by Pj Dyer
Front desk quick and responsive. Hotel is always clean and safe. Easy access to stores and food nearby.
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August 2023 by Steven Kalur
Really poor hotel. Run down, out of date, tired looking. No recognition of our titanium status, no perks or amenities offered, and the room we arrived in was stuffy and uncomfortable with a roadside Motel through the wall air conditioner. No thermostat on the wall, only at the unit.
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June 2023 by James Muller
Stayed here one night after a late arriving flight. No issues with check-in or the room. Clean hotel, enjoyable night's rest.Staff was very friendly.
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May 2023 by B “DatDude” W
Arrived around 10:00pm and was able to gain access through a back door that was supposed to be locked. When I entered my room I found popcorn remains on the floor, large hair on the sink and half drunk bottle of milk in the fridge. The rest of the room was clean. When I went to the front desk the service was ok but staff didn't seem in a hurry to help. The coffee in the morning was not ready until after 6:30am. Overall experience wasn't bad or worth the effort of trying to find a new hotel but I certainly will look elsewhere next time.
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March 2023 by Octobertiger (lady tiger)
This hotel has amazing walkability. There is plenty of food options that are walkable. Wonderful Midwest customer service. Rooms were comfortable, nice hot showers.
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March 2023 by dane charles
Location is great for food and the Walmart across the street is a plus. The rooms are dated but clean. A hot breakfast is all it’s missing.
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February 2023 by Jeff Peacock Jr
Friendly Staff, nice location, amazing shuttle driver. My issue is the beds!! Who is making these beds…… this is my 3rd room and it looks like someone already slept in my bed. If anything, can’t always update the look but you can make this look pristine! Smooth it out!
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January 2023 by Alvaro Labanino
I've been here twice on business trips. The staff is friendly, and the rooms are nice. The breakfast is, also, good. The fitness center is appreciated. I like that there's a Walmart across the street, and there's a mall and a handful of restaurants only a few blocks away. The neighborhood is good. No complaints. Thanks!
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January 2023 by A Simmons
Very friendly staff. Gentle bedside manner and care. I was pleased with how informative and helpful my nurse was. ? I didn't enjoy the test but I enjoyed my stay and the staff.
