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July 2025 by Natasha Brandt
Picked up an online order from customer service. Signage was easy to follow to the 3rd floor. Service was fast and courteous.
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June 2025 by john doe
I had a terrible experience at Dillard’s trying to return a suit. I wasn’t able to attend the event I bought it for, and although the tags were off, the suit was clean and completely unworn. I’ve returned items before without tags, but this time the staff claimed it was “dirty” — which was simply not true. I shop at Dillard’s often for Polo and this was actually the third suit I’ve bought from them, so I expected better treatment. Instead, the employees were extremely rude. After denying the return, one of them took my receipt and threw it away. When I asked where it was, they said they “didn’t know,” and I had to go behind their desk and dig through their trash can to find it myself. Completely unprofessional, disrespectful, and unacceptable behavior. I will never shop at Dillard’s again.
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June 2025 by Evangeline Papadopoulos
I love Dillards! The staff is always helpful and caring. I've been shopping at Dillards for my clothes for decades. I took my mom recently to Dillatds at Great Northern Mall. We found great new spring outfits and had a lot of fun ! I highly recommend Dillards!
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June 2025 by Lena Reigleman
Big store has three floors. Beautiful clothes. Lots of dresses on the second floor. A little high priced though!
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June 2025 by Family Fun Zoo Adventures
Went To This. Dillards yesterday it was great Great dresses Clothes Makeup shoes Songs And Cool thing This Is A 3floor dillards It was A Great Dillards Mall adventure after. All
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May 2025 by Randa Hamad
Incredible Experience - Madeline is a Lifesaver!
I had one of the most unexpected yet heartwarming experiences today at Dillards in the mall, all thanks to Madeline I came in to find a dress for my friend's wedding, and Madeline was so helpful from the start--kind, patient, and full of great suggestions. But while I was trying on dresses, I suddenly started feeling dizzy and unwell.
Madeline didn't hesitate for a second. She immediately brought me water and snacks, stayed by my side, and kept checking on me the whole time. She stayed with me for over an hour, making sure I was okay. She didn't stop there-she even called another coworker who has nursing experience, and that person checked my pulse, calmly asked me questions about how I was feeling, and made sure I was okay. Madeline even offered to call the ambulance or take me to the hospital and genuinely cared about how l was feeling. Even though I felt embarrassed, she made me feel safe, supported, and never alone.
That level of care is rare and speaks volumes about her character and dedication to her customers.
Shopping at Dillard's didn't just result in finding a beautiful dress--it reminded me that real human kindness still exists. The service was not only professional, but deeply personal and compassionate. I left feeling taken care of, supported, and truly valued as a customer.
From now on, I'll only shop at this mall, and I've already told all my friends to do the same. Thank you so much, Madeline and team--you're truly angels!
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April 2025 by Linda L. Esau
Good experience.
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April 2025 by Gail Johnson
Just love checking out new clothes. Found out they sell Peepers reading glasses.
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July 2024 by Jeanne Petrus-Rivera (Jeanne P)
Flo in lingerie gave me excellent customer service. I could not have bought a bra without her. Highly recommended.
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July 2024 by Kumar Mishra
Good place to visit
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July 2024 by Admin Trivia
Was at the Dillards at Great Northern Mall - saw Jen (manager) perform an unnecessary and horrid display of self-righteous pompous behavior while "constructively criticizing" staff. There was nothing but incompetent management by a self-entitled manager having a bad day and taking it out on kids. Any adult who treats children like that is deplorable. I will NEVER shop at this store again as it has delusional management that views treating people like that is "good for the organization and their personal growth." If it was my child whom was being yelled at in such a manner.... Grrrr. Whomever is a senior manager there needs to take Jen outside and give her a taste of her own medicine and see if she views it as a "growth experience" or just the harassment that it is.
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June 2024 by rod4130
Still one of the best quote unquote department stores in the area.
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June 2024 by Amy Fiske
Thank you Kate Garan for your excellent service fixing an issue I had with a wallet that my original store of purchase in Strongsville did not help me with- great job!! I will be a customer with you and great. Northern for life!!!
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June 2024 by flandrum ylandrum
Instead of putting an X over a size to indicate out of stock they make you put it in your cart only to tell you it’s not available that’s annoying and send like a simple fix DILLARDS…
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May 2024 by Christina Moore
The store was entirely too bright. Did not make for a comfortable shopping experience. Ultimately they did not have what I was looking for.
