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February 2024 by Lorraine Ricketts
Profile because I am black, was not given a rental. I was told I needed proof of address my driver license and insurance was not enough for being Black. I am 60 years old and has always rented from enterprise, never any problem with returning their cars Wrong area while BLACK..Not anymore
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February 2024 by Christian Drolett
Good staff, very helpful/friendly and the car I rented did it's job
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January 2024 by Karen Long
A wonderful company. Always accommodating to all our needs. So easy to work with. We would've use a different company or location.
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December 2023 by AG Stubbs
If I could give this place zero stars I would. Please go elsewhere when looking for a rental and I mean anywhere but here. We rent through enterprise frequently so we pretty much know the ends and out of how the rental process and fees go. We rented a vehicle from this location for a set weekly rate. We extended the vehicle 2 additional weeks and each one of those weeks they gave us a different higher weekly rate. When asked why we were being charged more then what our contract states we were given no answer at all from the so called manager Greg who is obviously completely incompetent. Greg showcased the downfall of today's standard in customer service and to claim the title of Manager speaks to the profile of this enterprise location. We extended our stays through the app for the quote on our contract and somehow someone at the location deducted money from our deposit to get more money on the weekly rate than what was on our contract after I called and asked for a higher ups phone number. Looks like they hire a bunch of crooks who are out to tap into a contract and deduct more money from the customer. Pathetic we will be looking into further action. WARNING DO NOT GO HERE AND IF YOU DO, DONT DEAL WITH GREG HE IS A THEIF!!!
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December 2023 by Stephen Scott
Manager was very helpful in resolving our issues with not getting the car we wanted.
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November 2023 by Heather Haynes
My Husband & I had to have vehicle repairs done & got our Rental Vehicle through Enterprise North Olmsted Ohio. This was the best experience we've had renting a car by far! The Staff was very polite while engaging with is (even the manager was outgoing & interactive), our rental was ready on time, there was a large selection of vehicles and they were very clean. I am very satisfied with our experience and will definitely come here for all of our rental needs.
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November 2023 by Matthew D Osmun
Friendly enough, but the employees seem VERY intent on giving you more vehicle than you need or ask for. We have an insurance claim and instead of renting us a car that was comparable to what we're getting repaired, they wanted to max out the daily limit on our rental coverage. AND used scare tactics to upsell their daily extra insurance.
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October 2023 by Morgan Frantz
Always a great experience, clean cars, easy rental, easy return. Staff is friendly and helpful!
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September 2023 by Kelley
Easy to find location. Nice selection of cars.Staff was very nice.If you are looking for a car with GPS, make sure you request this when you're reserving your vehicle. None of the cars have GPS. Staff made it sound like SUVs have GPS. You can hook your phone up to get directions but make sure you clear your phone info before returning your vehicle.We picked up our car and it only had a half tank of gas, but, when we return the vehicle, we only need to fill 1/2 way.You can pre-pay for gasoline so you can return it on empty and they fill it for you. The price was $3.30 a gallon so they do not gouge you.The interior of the car was very clean and they even give you a Clorox bleach wipe.If they don't have the vehicle you requested, then they'll put you into a comparable vehicle or a free upgrade to something else.
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August 2023 by DJCojelo Suave
No issues with the rental. Arrived, keys were ready, looked at car, signed, and off I was. Great ride on a Chevy Malibu.......
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August 2023 by Nichole BANGERT
DO NOT RENT FROM THIS ENTERPRISE!!!They will scam you. The Manager Daniel Schafer is extremely rude and is on borderline harassment. He has no customer service skills and will threaten you if he feels like it. horrible experience with him and this enterprise. if you like your money, go to a different location! HORRIBLE SERVICE!! you will regret going here. Everything is much more difficult and stressful at this location. i have been renting cars from enterprise for 6+ years
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August 2023 by Ty Dahodwala
No respect for clients time no respect for inconveniencing people. If my insurance didn’t select them and if I had more time I would have not sued them. What a colossal embarrassment
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July 2023 by Eileen Laird
Every time I use enterprise there is always some hidden cost that is revealed once you return the car didnt like that at all
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May 2023 by mohammed Ayad
Slow, lazy, disinterested. They called to inform me no cars were available for my booking and weren’t doing much to help find an available vehicle. I gave em a second star cause they called
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May 2023 by Dale Deeken Jr
James and this enterprise location are exceptional. They were attentive to mine and my families needs. Along with helping us out in our situation. I would highly recommend them.
