-
May 2025 by Lisnelia Ramos
A word of caution for anyone shopping for youth size 7 shoes at the Finish Line in North Olmsted, OH. When my son requested a youth size 7, he was given a men's size 7 without any notification from the sales associate. He was charged the men's price of $225, rather than the youth price of $160. Even though the manager confirmed that there's no physical difference between a youth size 7 and a men's size 7, the store was unable to offer a resolution because the shoes had already been worn. Please be diligent and confirm both the size on the box and the price charged to ensure you're getting what you intend to purchase.
-
January 2025 by Maureen Moss Long
Terrible customer service. The employees were very rude and unhelpful, they only seemed to be interested in arguing and making condescending remarks. I went to exchange a Christmas gift bought for my son and not only did they not even attempt to help with the exchange, they acted like I was lying about the shoes being worn due to a small spot on the bottom of the shoe. My son’s foot definitely didn’t grow 3 sizes in a month, and no one is inspecting shoes they clearly see don’t fit. Aside from the passive smirking and comments about it being his aunts responsibility to check the shoes she purchased two days before Christmas, the young girl “helping” rolled her eyes and walked away in the middle of the conversation I was having with her and the man “helping” us. This situation just validated my preference with online shopping. Now I’m stuck with shoes no one in my household can wear, all because they refused to listen or even attempt to help with a solution.
-
January 2025 by Orhan
Don’t ever shop this location store manager and employee are terrible no idea how to take care of customers and store managers J Smith was very disrespectful and rude . I will report him to corporate because of his acting. I am very upset with this people and I will never ever shop anymore at Finish Line. Bought hoodies 1 day ago and we never wore it still didn’t take it back
-
November 2024 by Joe Masters
My family and I have been buying shoes here twice a year for several years now and always have a great experience. In our family we have 2 adults and 3 kids and they help us all out.
-
November 2024 by K.D.H. Landscaping \u0026 Snowplowing
Great Shoes and boots customer service is good
-
October 2024 by Kym Possible
Great Selection and Customer service.
-
August 2024 by Dolly
No customer service! Bought shoes online and they sent me 2 different sizes. Went to this location to do a return. Waiting in line, while 3 employees are doing nothing by the front. One employees finally comes over to help the cashier. The employee or manager that was helping me had no customer service skills. She wouldn't be my return because they had inventory that day and they can't sell the shoes because they are 2 different sizes. How is that my problem! Clearly they didn't want to take a loss on their inventory. So now I have to inconvenience myself and mail the shoes back. This could and should have been handled better. Won't be shopping at this location and don't waste your time with an online return.
-
July 2024 by Tomika L
My husband, myself and son went in to get shoes. We were greeted by the sales lady with her head down. She said nothing else. We were looking for running shoes, we chose to go in there first. Nothing spotted our eye and we got no help from the lady who was on her phone taking pictures. We went next door to foot locker and got great service and 2 pairs of running shoes for $310. Glad I didn't waste my money for bad service!
-
February 2024 by Nelson Rodriguez
My experience at FinishLine is usually pleasant but today I went into the store and purchased some Air Max 270 ,my fault for not trying them on before I purchased them but as soon as I got home I tried them on and felt I needed to get a size bigger so I promptly returned to the store for an exchange, I explained to the young lady that was at the cash register that I needed to exchange the shoes for a bigger size ,she brought out the shoes in a bigger size and I tried them on this time before leaving a good fit , after she started the procedure of the exchange she said she needs a email to complete the process of the exchange. I informed her that I don't have one so at this point she stated that she cannot do the exchange without a email ,I told her that I don't have one to give and if she can't exchange I'll just take a refund, she said without a email she can't do anything without a email that I will not get exchange or refund ,a manager was called to the cash register and the situation was explained to her and she also stated that nothing could be done without a email ,at this point I asked her to let me talk to someone above her and she stated that he went out and she doesn't know when he will be back ,I said I'll wait ,a few minutes later a male approached me and asked what's the issue .I explained the situation and he said it's rare that someone doesn't have a email and I can take the exchange shoes with me but without a receipt, I stated I'm not walking out of this store without a receipt and which point he said let me call to see how to proceed at which point he got on the phone and was talking with someone ,10min later he said we're all set the young lady will ring you out with the exchange and a receipt. At this point all the personnel I came in contact with had a rude attitude towards me ,what a unpleasant experience ,I usually make it to the Finish Line twice a year ,this may have been my last
-
February 2024 by noel santiago
Better then foot locker. Lol
-
August 2023 by Larry Bruce
Great deals
-
July 2023 by Doreen Westry
I really like shopping at Finish line there sales are good I do my shopping for my teenage son.
-
May 2023 by Sandy Brown
Never greeted , then first gal extremely rude ,I believe we interrupted what she was doing , still not even a hello , 2nd gal came out a bit later no greeting and only came out because a large family came in . What a shame when spending top dollar and I was with a 5 year and 10 yr old so uncool of them ?
-
February 2023 by Brian White
⚠️ STAY AWAY ⚠️Made a online order for a pair of shoes for Same Day Pickup. 2 hours after I placed the order I was curious how long before I could pickup my order so i decided to call the store to ask if they could give me a route estimate on how long it takes and the girl I spoke with (1) was unprofessional and talked to me like i was a low life (2) very rude. She told me that my shoes would be ready when they place a sticker on them and scan them, so i replied with I know that I just want an estimate if I could and she replied the same thing and she hung up. I called back and they would not answer. So i called corporate and talked to a lady who says she called the store and talked to a manager and the order will be ready in 24 hours, so i asked to just cancel my order, i was then told id have to go in store to cancel my order. Before getting off the phone with the representative I asked about making a complaint on the store, she told me She would call me back in 30 mins…never heard from her again. I went to the store to cancel my order and EVERYONE in this store needs fired or re trained. Unprofessionalism must just be something taught my management because theres a lot of it. The store almost felt like a hang out spot for the workers. So i found another pair of shoes on the wall and proceed to the counter to check out and before going through with the transaction I asked about cancelling my order and the guy told me he could not cancel my order at that time that he would take my info and get it done before he leaves for the day. I declined that option. Im still needing my order cancelled as I write this and the shoes i bought will definitely be the last pair of shoes i buy from finishline or JD sports every again.
-
January 2023 by Cleveland Born
Ghetto, unprofessional, zero training on how to work the register!4 ladies working at finishline (you’d think they have some class & self respect) using inappropriate words, having a whole conversation with one another, as I’m getting checked out, talking loud and obnoxious! No hello, no thank you have a nice day but horsing around in the store, bad vibes!
