-
September 2023 by Nora Ismaili
I have been a customer of this bank for 5 years and the new manager here, Stephanie I believe has no Customer service at all and was very rude on the phone. First I called her checking if I received my new card since it will expire in 3 days and she just told me to use my old one, while she did not bother to ask for my name or my account, it could be any random person calling. I told her, let me check my mail and please I m not using a card that will expire soon. I did find my card in the mail and I she hang up the phone on my face while I was talking to her. Very unprofessional employee and I’ m working on moving my funds from this facility.
-
May 2023 by Jesse Gallo
I'm posting a 1 star so that hopefully the branch manager takes this seriously: the standards here need to improve. I heard good things about FFL this was my first experience and I was looking to open an account. Aren't you guys embarrassed? One female teller was wearing Halloween makeup and leggings where I could see her underwear from behind, another looked sloppy in jeans and a T shirt, the male was also sloppy and referred to me as if I wasn't there ("tell him I'm busy right now" as I'm standing there.) Very inattentive. I went to the Cook Rd branch instead.
-
March 2023 by mallory arthur
Very fast and accommodating experience setting up with this bank. the manager is well mannered and helpful throughout the process. Wish I'd known about this bank sooner.
-
February 2022 by Marcia Wilkinson
The tellers are all very knowledgeable and helpful. I know they're smiling behind their masks - difficult time. I go to the Avon Lake branch, so this comment is related to them. I don't use N. Olmsted.
-
February 2022 by Jill Waugh
Friendly & efficient
-
December 2021 by Megan Conway Barack
this is such a family-friendly Bank they're very Community involved in local an offer great financial options
-
June 2021 by user not found
Everyone here is so nice, helpful and they will go out of their way to help a client. I really love this bank and have for 9 years now.
-
August 2017 by Ashley Hall
Always quick and in and out. Clerks are always poliet and processional. In a easy location.
-
February 2017 by Shasta Whattt
Wow. We were waiting in line for almost 30 minutes, and it was so frustrating. The teller was young and immature and didn't even have a clue what she was doing. What a waste of time. We won't be going here again.
