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February 2024 by Kurt Howell
Met with Cesar to look at Subaru’s not knowing quite what I wanted. We looked at a few different cars, and I was able to meet the general manger Asif, and make a really amazing deal for a really amazing Subaru. Would absolutely recommend Ken Ganley for anyone looking to get a car, and Cesar was an absolute great salesman who was very upfront with the facts on the car and the deal I was getting.
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February 2024 by Michael P
The Team at Ken Ganley VW did a phenomenal job supporting my purchase of a Certified Pre-Owned 2020 Jetta. The sales associate Robert Martin went out of his way to accommodate all of my questions and requests. I would highly recommend Robert, Amanda, and the Team at Ken Ganley VW if you are considering the purchase of a new VW or used car!
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February 2024 by Anthony Lint
Matt was great, very patient! His team and him did everything they could to help me save money switching cars and landed me a car I like and save over 200 a month! I really appreciate Matt and his team at Volkswagen!
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February 2024 by Britt Bodager
Ben was very easy to work with! He was communicative, answered all of our questions ahead of time, got us in and out with what we wanted. No fuss, no games- truly a pleasure compared to other dealership experiences!
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February 2024 by Steven Sheobilas
Loved this dealership. The staff and management were very helpful and friendly. Matt Geraci was amazing and very knowledgeable while finding us the perfect car. I would recommend to anyone looking for a new car , to ask for Matt.
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February 2024 by Megan Spyres
Stephen is the best! Very helpful.
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February 2024 by Barb Disbro
Reanna was polite, efficient and knowledgeable. I have no complaints.
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February 2024 by biff johnson
Jasmine did a great job
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February 2024 by Celina Galippo
Ken Ganley Volkswagen has been amazing for me and my family! Great speedy service. They got everything fixed at a wonderful price. I worked with Alexis to schedule my appointment and she took care of everything! I highly recommend KG Volkswagen in North Olmsted!
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February 2024 by Julie King
I appreciated the follow up after our latest service appointment. Caller was very polite and cared about our experience even though we had no problems.
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February 2024 by Holly Riley
My visit was great! Reese in the scheduling department was very helpful and informative! The rest of the staff was wonderful and I had no issues. Highly recommend!!!
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February 2024 by Meg Stewart
Ben is the best! He makes the whole buying a car experience stress free.
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February 2024 by Renee B
I had a wonderful experience at Ganley Volkswagen North Olmsted. My visit was primarily exceptional due to my salesman Matt G. who helped me find the car I was looking for. Matt took the time to explain the GLI and its features in depth a number of times. He has a wealth of knowledge and knew the answer to each of my questions. I felt confident in my choice leaving the dealership with my car. Overall a great place. And of course, I highly recommend Matt G. to anyone looking for a car. Thanks for everyone’s help at this dealership! You guys are great!Edit:(2 days after initial review)I went to pick up my car this weekend after the deal had been completed. This was the only day I could do so and was agreed on with my salesman and the manager (different manager then described below) the day of purchase. My salesman was not there the day I picked up my car, as he has told me would be so. When I entered the dealership to pick up my car the manager explained to me that they were never informed I’d be there that day, and then later admitted that Matt G. did message the company groupchat to let them know when I’d be picking up my car. The manager was rude to the salespeople working that day and refused to allow them to pull my old car in the garage to remove plates (forcing them to do it outside) and additionally did not to move my new car in the garage for a proper delivery considering weather conditions. With the inclement weather, my new car was covered in rain/snow and required me to sit and defrost it. After spending thousands and thousands of dollars on my first car purchase, I expected better. Overall the salespeople are 10/10, though the mangers are a different story. Finally, this incident had nothing to do with Matt G. and I would still recommend him to absolutely anyone. To Matt, thank you again and I couldn’t be happier. To the management, treat your customers better.
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February 2024 by James Ashmun
Brought in my Jetta for routine maintenance. The facility was clean & comfortable for waiting. I wasn’t upsold additional services or given the run around when it came time to pay. Folks were friendly. Solid experience
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February 2024 by Cheyenne Paige
Ken Ganley Westside is always the most helpful and customer-focused place to be. They are kind, helpful, and understanding. They have a forever customer with me, I will always renew my lease with this dealership and take my Volkswagen here for service!
