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August 2023 by Jennifer Elswick
We purchased two rocker recliner chairs and a couch. The recliner mechanisms/handles consistently break through normal use. The extra protection plan from Guardsman is absolutely useless and a waste of money. Guardsman is unprofessional and labeled our request for repair as “under review” for months without offering any communication for a reason that the parts have not even been ordered or repaired. Although Kaplans is not responsible for the claims to Guardsman, it is a reflection on the quality of the furniture they sold and the businesses they partner with.
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June 2023 by Julie Arnold
I purchased a full living room set with a section sofa, coffee table and side tables at Kaplan’s. All look fantastic in my living room. The salesperson was laid pack and the delivery guys had everything set up for me in no time at all with no mess.
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May 2023 by Joshua Lamb
Love their furniture! Their clearance section has some insanely low prices for some insanely high quality items!
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December 2022 by dan davidson
Low pressure sales, timely delivery. As to products, up to your tastes and needs.
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December 2022 by Aleatha H.
We saw a couch we loved at another store and discovered Kaplans had it a bit cheaper. We got to the store right before closing and Nancy was our sales associate. Although it was near closing, Nancy was kind and patient with us. She helped us choose a fabric for pillows to go with the couch we picked. We were happy to come back the next day to do the credit application but the young lady (Liz I think) who handles that said she didn't mind staying to assist us. Good customer service is key! Overall it was a great experience and the furniture on display was gorgeous! We will definitely be repeat customers.
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October 2022 by Sherie Plaza
Very nice furniture. I didn't find what I need. Megan was friendly.
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October 2022 by Gladys Taylor
we at Jarrett Logistics are pleased to make deliveries to Kaplans Furniture. We are always greeted with a smile and always helped in any shape or form. What a great place and a nice crew to deal with.
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September 2022 by Julie55
Tried to sell me real wood "pressboard" furniture at half price of 2500.00, no wonder your going out of business, get the same stuff at home depot or way fair for 1200.00. Tried to sell me a deep discount caster chairs and table that was damaged AND 2 chairs broken/bent for 1500.00 then lowered it to 788.00 for garbage? No thanks. Then the "owner" was nasty about it. Like HE was insulted I wouldn't buy his broken furniture
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September 2022 by Avinash Veeraraghav
The service was fantastic. I'm only sorry that they are closing - but, I suppose many of us only came because we heard about the closure. The gentleman who helped me was very polite and helpful.
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September 2022 by Tcern Pink1900
I can see why they are closing this store. What was left for sale was not clearly marked. When I asked what the deals were I was asked what I wanted to pay. When I told the salesman I didn't play that game he said he could give me 20% off. Not a good deal.
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July 2022 by Cindy Marquitz
horrible experience. I wanted and paid for the 5 year protection plan and now they say I never paid for it. every time I call my sales person is not in. buyer beware!!!
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July 2022 by Marsel Hysenaj
Complete scam, she give me the price for 2 coffee table and I told to start the paper work in mean time I was looking for something else, after 15 min she came to me and told me that the price was wrong and give me the new price for a bit more then double. Is a mess there, no price shows in product, just some code and the seller comes to you and calculate the price and "discount" . Totally scam!
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July 2022 by Debbie Sue Kramer
?????? walked in and walked out 30 seconds later. Furniture prices are way too high for the lack of quality you get.
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June 2022 by Sue Young
Friendly, helpful staff. High end furniture. Very pleasant experience.
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April 2022 by Maxwell Bombik
I purchased a $2000 L shaped couch from Kaplan about 6 years ago and very quickly the leather started to fall apart. The couch was not exposed to sunlight, I do not own a pet, and I never used any harsh chemicals to clean. Buyer beware when purchasing anything from this location as I am sure that when making such a large purchase you do not want your couch to start looking like the photo that I attached after 3-5 years.
