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March 2024 by AJ Fig
Curtious staff. Attentive to needs and gift wrapped everything with care.
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March 2024 by Keegan
Service here is not great, just needed a ring inspected real quick and was trying to keep out 3 yr old entertained while we waited for service. Sales rep started taking customers out of order, gave up after about 45 mins. Done with this over priced place. Just gonna let our warranty expire and stop wasting our money here and purchase more ethical stones…
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December 2023 by Morgan Farrow
Amazing experience with Patty and Kris! Purchasing was smooth and they even fixed my watch for me! Definitely shop here!
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December 2023 by Kenny Betzel
We came in to get my wife’s rings cleaned and inspected and to have one re-sized. Maggie helped us and she was amazing!! She told us about the early Black Friday deals going on and we ended getting my wife two pairs of earrings! She was extremely helpful and courteous throughout our visit. We’ve been to other Kay stores and none of them compare to the one at Great Northern and Maggie is one reason why!!
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December 2023 by Chase Nester
Maggie was sooo amazing!!! She helped pick out the perfect ring. She was outstanding!!!! I highly reccomend this Kay’s!!
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October 2023 by nicole fryer
Maggie helped my parents find a beautiful ring! She is absolutely wonderful and helped them out so much thank you.
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October 2023 by Katie Walsh
I had a very unfortunate situation turn into a very fortunate situation with the help of the store manager Ashely and her sales associates. Thankfully I had the lifetime warranty on my ring. I was and still am devastated the stone fell out, however, Ashely and her team went above and beyond to help me with the perfect replacement. Ashely was very attentive throughout the whole process, she was informative and was very patient with me. I never felt rushed or like I was an inconvenience. Although I live closer to other Kay locations the service at this location was amazing. This location has definitely earned my ongoing support and business. Thank you ?
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October 2023 by Mindy D
The employees are great! Especially Ashley & Arefa, we had some jewelry in for repair and they went above and beyond to help us. You have a customer for life.
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October 2023 by Abigail Howard
Maggie provided excellent customer service. Her service exceeded our expectations. Thus, the reason we are life long customers. Again, Thank you Maggie. Eric and Abigail.
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October 2023 by Jessica Warzel
Came in to get my ring inspected and cleaned before my wedding and the lady who helped me was extremely rude to her coworker who seemed to be new. I was in no rush at all so it was not an issue for me, nor did it seem like a problem for other customers that the process was taking a little longer than normal. She kept trying to get us to have a reaction to her being rude, but none of us gave in. I now know to only return to the Strongsville location.
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August 2023 by Theresa Hayes
Maggie is the best we always make sure she takes care of us she cleans ally jewelry and never makes me feel like it is a bother and trust me I have a lot to be cleaned.
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July 2023 by Jazzmine
My favorite location! This is the ONLY place my husband & I go to for any servicing or purchases. The staff is very patient knowledgeable and friendly. Maggie is the BEST!
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June 2023 by Holly Soresso
Ashley was a tremendous help! All the other associates were also very warm and welcoming. I highly recommend Kay's, specifically, the team at this location. I typically go to Southpark Mall's location but will definitely go out of my way to come back here again. Thank you!
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April 2023 by Dr John Smith
The BEST EXPERIENCE EVER!Cindy was ABSOLUTELY AMAZING!I came in, dressed like a bum, panicking about my gift for my mother’s 65th Birthday.Here came Cindy to the rescue!I told her my budget was $1,000, and she showed me several beautiful diamond necklace options, and explained the difference in each.During our shopping experience, we also learned a lot about one another, and she made me feel like her true friend.I ended up going with a necklace that was $1700….. $700 over my budget.Busy guess what? Cindy made me feel great about my purchase, and I am confident my mother will love it.Thanks Kay Jewelers at Great Northern Mall, and THANK YOU CINDY!!!
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April 2023 by Melissa LaLonde
Excellent customer service!! Maggie was AMAZING. She took her time and made sure I was satisfied with my purchase.
