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November 2023 by Nick Angelo
After I revealed to the teller that I owe back child support, she reported me. My funds were seized. I have been a Key customer for four years without issue until I came to this branch and revealed my business to the teller.
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August 2023 by Amanda Galippo
I was able to have an auto title notarized. The process was very fast!
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May 2023 by Amy Fiske
I would do a zero if I could / terrible location/ rude employees/ bank elsewhere!!!!!
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July 2022 by Tamer Eida
matt the manger here and monica are so rudevery bad experiencethe didn't help at alli didn't advice anyone to open account over here
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February 2022 by Shalon Rogers
"Hassle Free Checking"- " No over draft fees"No fees when over draft- what they don't tell you is that if you do overdraft, they hold your checks- so you still get punished regardless- my daughter accidentally over drafted 7.35$ back in sept- today is January 20- I deposited my 706.00$ check on Saturday the 15th- and will NOT get the funds til the 25th- asked for partial monies- nope that's your punishment for over drafting 7.35$. I have bills coming out- " well lucky for you there's no over draft fee" No they'll just take the next check and hold again for weeks at a time! Never have had a problem til now! And rude- talked about my account Infront of another customer- talk about privacy?! Professionalism?! My mind is so blown how I was treated! Apparently our business relationship isn't as important to them!
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September 2021 by Sewar Roufail
Chantal is a great personal banker in this branch , Thank you for your help
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August 2021 by Stephen Smith
Teller was very rude. I'd definitely use another branch in the future.
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August 2021 by Nancy P.
Banking beware at the North Olmsted branch. Keybank as a whole provides great services, but that does not mean that employees know what they are doing. Recently opened a bank account for my daughter and the branch manager/assistant vice president set the account up. It was a KeyBank Hassle-Free account with Debit Card. She advised us not to get checks because we shouldn't need them, which made sense. It had been over ten days and still no card. My daughter called and was informed that NO CARD HAD BEEN ORDERED FOR THE ACCOUNT. Uhh... how did that happen!? How do you set up an account and not order the WITH DEBIT CARD to have access to it!? Short answer... KeyBank as a whole provides great service, but that doesn't mean that the branch manager/assistant vice president knows what they're doing. I called the branch manager/assistant vice president, she was unavailable, and left a message. Someone else called me back. I was given the old "well the system...but we'll go ahead an over-night a card to you at no cost, of course."
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June 2021 by Aerial Artistry
It's what you would expect from KeyBank I've never had any problems and I've even had the tellers go out of their way to explain and make sure I understood completely any problem I ever had not like some of your other corporate chain banks almost like that small time vibe
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February 2021 by Trodden Canvas
Most of the time I have a great experience. Obviously, not each teller will be as friendly as another. Monica & Joann are personable & friendly.
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December 2020 by 33Josiah Laible
Manager is very disrespectful and ignorant. Usually don’t have problems with them but after my phone call with her, I am switching banks who have better customer service.
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May 2020 by Mark Q
Stay away from this KeyBank branch. It's absolutely the worst. Very unprofessional. The branch manager needs to find a new profession. Not very customer friendly at all. I tried to buy dollar coins from this branch but they did not have them in stock so I asked if they could be ordered but they told me it was not worth their time and they did not have room in their vault for coins. So basically I was told I was not worth ordering these coins even though I wanted them.. So from now on that will be the branch that I go to. The Great Northern branch is dead to me.
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April 2020 by drjane
Great bank. I do lots of business with Keybank. Everyone is friendly, hours are good and Keybank in North Olmsted is easy to do business with. I am a woman business owner. Key Bank has partnered with me for 33 years. Highly recommend.
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February 2020 by Michael Jeffries
Nice setup
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August 2019 by Mark Quigley
Stay away from this KeyBank branch. It's absolutely the worst. Very unprofessional. The branch manager needs to find a new profession. Not very customer friendly at all. I tried to buy dollar coins from this branch but they did not have them in stock so I asked if they could be ordered but they told me it was not worth their time and they did not have room in their vault for coins. So basically I was told I was not worth ordering these coins even though I wanted them.
